Lebara Mobile (DK) Reviews 14,606

My inquiry has been well resolved. Thank you, Lukas, again for your kind help!

Flora helped me a lot. Thx to her. She's helpful

Thank you very much to the operator Andreas for his help, I am glad of such fast and excellent service

Thank you, Julie, for resolving this so quickly!

Thank you so much Minh for your fast and quality help.

I asked for a refund for the money the app had charged me by mistake, and it was done without any problems.
Julie, an employee (operator), helped me with this. Thank you very much for your understanding and assistance.

Victoria was very helpful and polite and really helped me with my tricky situation.
I wish all your support team would be like her.
Deserve a raise for sure

Professional, kundeservice also very nice

It was really good experience talking to Andreas. It was nice conversation and resolved my problem.

I wrote a negative review which I now withdraw. Lebara has been very helpful and I no longer have any complaints.

Today I talked with Andrea.
He solve my problem very fast.
So, super efficient,
I confidently said that Customer Service was great

I have been a client since around 10 years

The last year i travel and they blocked my number a few times,

Few months back, my number was blocked
I was trying to get in touch but the times were very limited
Obviously i couldn't call them
Theres no email available for customer service

Fortunately there was a livechat
The representative was telling me inconsistent things,
Asked me one thing then said its not needed
Passing to a colleague
Said something else
Eventually it was not required.

They unblocked my number Eventually
And a whole month of paid fees without any service.

He said better i move to another company.

Thid time my number is again blocked since two weeks ,
Although i have prepaid data, and roaming, i cant use them
And I cannot contact them
As theyre only available by phone

My phone is not working
"Not registered on network "
Theres no email,
Or livechat available

And my prepaid going to waste again..

Update---------- 14.4.2026

Hello,

I am writing again regarding my Lebara Denmark subscription.

For approximately two weeks while I was in Switzerland, my roaming service did not work at all despite having an active plan. During this time I had no mobile data, which caused real issues such as difficulty navigating and missed connections.

The service only started working again after I made a complaint and provided my details via Trustpilot. Before that, I had no way to resolve the issue, as there is no accessible customer support channel other than phone, which I was unable to use due to the lack of service.

Because of this, I was completely unable to communicate or use the service during that period. I also had to purchase a Swiss SIM card in order to have working mobile data, meaning I have effectively paid for two services at the same time.

As the Lebara service was not functional during the period I needed it and could not be accessed or fixed through normal support channels, I would like to request a full refund.

I hope this can be resolved fairly

Thank You Minh for very qiuck solution on my roaming issue. It works now.
Mvh Asmir

Mlnh is very helpful.

He helped me solve the delivery of my lebara sim card.

Minh has done a great job to help me activate my cards

Superb, Magnus

My problem was solved surprisingly fast and easy

Today i call costumer service. Adreas give good service. Thanks Andras