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Lebara Mobile (DK) Reviews 14,608

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TrustScore 5 out of 5

4.9

Mobile network operator
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See what reviewers are saying

Rated 5 out of 5 stars

Minh was very helpful and knew his job well. He recommended the best solution for me and thankfully helped to correct the misinformation which his colleague had provided on an earlier call.

Rated 5 out of 5 stars

I asked for a refund for the money the app had charged me by mistake, and it was done without any problems. Julie, an employee (operator), helped me with this. Thank you very much for your understan... See more

Rated 5 out of 5 stars

I had a great experience with Lebara support today thanks to Tristan. I ordered a new eSIM but didn’t receive the activation email, so I contacted support through chat. Tristan responded immediat... See more

Rated 5 out of 5 stars

I switched to another provider for some months due to a discount on a purchase but instantly moved back to Lebara when the binding period finished. Their customer service is really fast and willing to... See more

Company details

  1. Mobile network operator

Written by the company

Lebara Mobil - Ring billigt fra din mobil til udlandet og i Danmark

Written by the company

Spar penge
Vi hjælper vores kunder med at spare penge ved at tilbyde favorable priser, så alle vores kunder kan holde tæt kontakt med famile og venner.
Mere end bare lave priser
Vi ved, at vores kunders behov er både rationalle og følelsesmæssige, og dette er grundlaget i alt hvad vi gør. Vi har designet vores services til at være nemme at bruge og tilgængelige for vores kunder når som helst, og de tilpasset vores kunders behov. Vi opfordrer alle ansatte til at arbejde frem mod dette mål, og vi tror på, at vi gør en positiv forskel i vores kunders liv.
Vi giver tilbage til vores kunder
Grundstenen i Lebaras kultur er vores ønske om at give noget tilbage igen og gøre en forskel for de samfund, vores kunder kommer fra, og dermed også for deres familie og venner.

Contact info

4.9

Excellent

TrustScore 5 out of 5

15K reviews

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Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with the customer service today. Tristan was kind, patient, and professional throughout the conversation. He clearly explained the situation and helped resolve my issue quickly. I really appreciate that he took the time to understand my problem and make sure everything was working properly. Thank you for the excellent support!

25 February 2026
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Lebara customer support. Andreas answered my call quickly, was very polite and professional, and resolved my issue efficiently. The whole process was smooth and stress-free. Great service — thank you!

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Hi, tnx for assistance

Hi,
I had problems with sending sms abroad and Shereen helped me patiently and explained the situation clearly. I really appreciate her assistance.
Best wishes

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Refund Experience

Magnus did a great job with helping me get a refund. The customer service is great, and the call itself took less than 5 minutes. Thanks, Magnus!

23 February 2026
Unprompted review
Rated 4 out of 5 stars

Tristán was quick in helping out

Tristán was quick in helping out, I am very grateful.
it took me around a week to find a time to talk to the support, as the working hours are so short! I was charged with false internet usage, which makes me a bit more suspicious if i were charged for more internet than used in the past as well

20 February 2026
Unprompted review

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