Le Bon Vin Reviews 

947
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the exceptionally quick delivery times, noting that orders usually arrive within a day or two without any issues. People deeply appreciate the smooth ordering process, helpful staff, and prompt dispatch times even when orders are placed late in the day. Consumers are also very happy with the lovely products, praising the fantastic choice of wines from Italy and other regions. Reviewers regularly note that their favorite bottles arrive securely well packaged, in pristine condition, and tasting absolutely wonderful. Many buyers state they will definitely use the service again due to the excellent pricing and overall satisfying shopping journey.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the prompt arrival and ease of... See more

Product

People report positive experiences with product, highlighting the excellent wines suited for all tastes and... See more

Service

Customers had positive experiences with service, highlighting excellent support from ordering to delivery.... See more

Order

Customers consistently note positive experiences with order processes, highlighting the ease of placing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have shopped at Le Bon Vin for many years, they have excellent wines to suit all tastes and price ranges. The staff are very friendly and knowledgeable. Since we have moved away from Sheffield w... See more

Company replied

Rated 5 out of 5 stars

I needed to phone the company prior to placing my order. Spoke to a guy who was very helpful. I submitted my order expecting that it would not be sent to the courier that day but actually they managed... See more

Company replied

Rated 5 out of 5 stars

I encountered a problem with the courier, but when I reached out to customer support, they resolved it promptly and without any hassle. The ciders were excellent.

Company replied

Rated 5 out of 5 stars

Perfect service, quick delivery, in stock, easy checkout. Just an easy process and what I wanted turned up on time an as expected.

Company replied


Company details

  1. #13 of 79 best companies in Wine shop
  2. #5 of 34 best companies in Alcoholic Beverage Wholesaler
  3. #3 of 30 best companies in Beer shop
  4. #9 of 38 best companies in Off Licence
  5. #5 of 21 best companies in Wine wholesaler and importer

Information provided by various external sources

Welcome to Le Bon Vin Wine Merchants. Over 600 wines, spirits ands champagnes available to order on-line for next working day delivery. All our wines are imported direct so that we can pass on big savings to our customers. Buy wine on-line or from our Sheffield wine warehouse in south Yorkshire.


Contact info

4.9

Excellent

TrustScore 5 out of 5

947 reviews

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1-star

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4.9

All reviews

(947)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Impressed!

First time I have purchased from Le Bon Vin and I was extremely impressed, good quality wine at a good price which was delivered the next day! Would use again.

20 August 2023
Le Bon Vin logo

Reply from Le Bon Vin

Thank you for using Le Bon Vin. We hope you are enjoying your Vouvray.

Rated 5 out of 5 stars

Excellent quality & customer service My order was delivered very promptly

My order was delivered very promptly, & Le Bon were also very quick to respond to my email about a missing item, which was despatched & delivered first thing the following day. Excellent customer service, & will definitely order from Le Bon Vin again
The wine & truffles were a gift for my daughter, who says that they all taste absolutely delicious .

13 August 2023
Le Bon Vin logo

Reply from Le Bon Vin

Thank you for taking the time to leave a review on trustpilot. I can only apologise again for the missing item. I am pleased to hear that we resolved the issue to your satisfaction. We hope to be of service again in the future.

Rated 5 out of 5 stars

Great product

Great product, speedy delivery and well packed. I will be buying again, Thankyou.

13 August 2023
Le Bon Vin logo

Reply from Le Bon Vin

Thank you for your order. Enjoy your purchase.

Rated 5 out of 5 stars

Incredible service

Incredible service . Ordered one day delivered the next by early morning.

25 July 2023
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Reply from Le Bon Vin

We hope you enjoyed your selection of wines. Thank you for your order. Great to hear it turned up so quickly!

Rated 5 out of 5 stars

Bottle of red

I called up for a bottle of red and i got passed onto a knowledgeable gentleman whom didnt pressure me into purchasing anything, just gave me some great advice. I purchased a bottle of red and the gift went down an absolute treat.
Fab service, fab advice highly recommend

19 July 2023
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Reply from Le Bon Vin

Thank you for the order. We are always happy to help people find the right wine for their needs. Always great to hear that the wines are being enjoyed!

Rated 5 out of 5 stars

Couldn't ask for a better customer experience

I contacted the shop looking for a 1963 Armagnac that was online but out of stock. I was helped by Bronte, who was fantastic. She let me know that the product was going to be re-ordered and gave me an accurate timeline for expect arrival. She was quick to respond to my emails and let me know in advance that it was expected in in a few days and again let me know when it was in stock . It was shipped right away and I had it with time to spare for the date I needed. Couldn't ask for a better customer experience. Many thanks to Bronte for her assistance.

20 July 2023
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Reply from Le Bon Vin

Thank you for your kind comments. We are always happy to help and will always try our best for any of our customers. We hope the Vintage Armagnac was well received. Bronte says Hi!

Rated 5 out of 5 stars

Absolutely incredible service arrived…

Absolutely incredible service arrived super fast amazing would highly recommend this company to everyone!

10 July 2023
Le Bon Vin logo

Reply from Le Bon Vin

Thank you for ordering from Le Bon Vin. We hope you enjoy your Fragolino order and we look forward to helping you again in the future.

Rated 1 out of 5 stars

No wine has been delivered

No wine has been delivered
On the day in question you claimed courier attempted delivery we were in all day and nobody came to the house door or left a card. Surely re delivery is down to le bon vin to arrange not myself

10 July 2023
Le Bon Vin logo

Reply from Le Bon Vin

Thank you for your review. Our carrier attempted to deliver your order the day after it was ordered but no one was available to receive it. As alcohol orders require a person over 18 present to receive them we have sent you an email so you can arrange a suitable delivery with the carrier. If you had contacted us directly we could have arranged this for you. We hope you enjoy your wines once they arrive.

Rated 5 out of 5 stars

Very prompt service

Very prompt service, delivery driver took the time to check delivery and called back to confirm where it had been safely left.

6 July 2023
Le Bon Vin logo

Reply from Le Bon Vin

Thank you for your order. We hope the gift you ordered was well received.

Rated 5 out of 5 stars

Great first order experience

Excellent company, rapid delivery, reasonable prices

28 June 2023
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Reply from Le Bon Vin

Thank you for taking the time to leave a review. It is much appreciated. We are happy to hear that you were pleased with our wines and service and hope we can be of assistance in the future.

Rated 5 out of 5 stars

Fantastic as always

Le Bon Vin has a fabulous selection, always provides a reliable service and is our first choice every time.

26 June 2023
Le Bon Vin logo

Reply from Le Bon Vin

Thank you again for your order and for choosing Le Bon Vin. We are always happy to help.

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