Le Creuset Danmark Reviews 136

Excellent support. The support team (Helen) was patient and helped along the process. I was able to get a replacement for my Casserole by discussing my case. Great service

Great help from the start with both service and advice help

I had an issue with frying pan, it’s look like it was damaged. Company gave me exact explanation how to use it and what to avoid this kind of damage in future and offered new one as present.
Best service ever.
Will continue to use this producer in future!

When my beloved pot started having some enamel issues, their customer service team totally hooked me up with a brand new replacement - no fuss, no drama. The swap was super smooth, and now I'm cooking with my shiny new pot like nothing ever happened.

This is exactly why I've been a Le Creuset fan for years. Stuff happens sometimes, but they stand by their products and their customers. Major respect!

If you're on the fence about buying from them, just know you're getting amazing cookware AND a company that actually cares. 10/10 would recommend!

1 order confirmation with 1 item. Received two orders and charged me twice. Refund policy the worst and no pre paid return. Customer service response sorry can’t help.

Extremely poor customer service and disappointing product quality. I bought a pot from them, and after only three uses—following the cleaning instructions carefully—the coating was already damaged. When I contacted them, they asked me to return the pot at my own expense so they could inspect it, despite having already sent them multiple photos. I can’t believe this is their response.
I will never buy any stuff from them.

Top quality products that last for years and years. Fantastic customer service, always fast to respond to any queries.

SCAM! They sale FAKE frying pans. When I ask to make a return they refuse and just send me INSTRUCTIONS how to use a pan.And now they just ignore me. You just cannot to cook even eggs. It sticks to the pan.I spent 2500kr for two pans! Never ever again I will buy anything with them!
I see I’m not the first who’s got in this trap. They had web site le creuset. com , after getting a lot if negative comments they make new website le creuset.dk.
YOU ARE SCAMERS and just earn money on lies. SHAME!

Terrible service and awful customer care! They refused to accept the return of non-original products, despite their promised 30-day return policy and lifetime warranty on the item. This is simply absurd since it’s a frying pan and it needed to be tested at least once! They claim that I violated the return conditions, although I only used the item once to realize it was of poor quality.

Moreover, they violate all consumer rights by refusing to fulfill their obligations. This is unacceptable for a company that promises high quality and good service. They also created a new account on Trustpilot to manipulate positive reviews and hide their old account, which has an extremely low rating and almost exclusively negative reviews. This clearly indicates that they are aware of their problems but prefer to deceive new customers instead of correcting their mistakes.

I cannot recommend anyone to do business with this company. It’s simply a waste of money and time. It’s better to find a more reliable seller!

We had to make a claim under warranty. The process was simple and the customer service was excellent.

I had a fault with a Le Creuset frying pan which was purchased many years ago. No receipt and no proof of purchase. I contacted Le Creuset and spoke to Shane to discuss the problem. Their response was magnificent. Rarely seen such honourable and efficient customer service. Le Creuset products are unique and built to last a lifetime. Little wonder that they are a global brand with such an excellent reputation.

Wow. Normally, if I were typing "Unbelievable Customer Service" in a review, it would be in the negative. However, in this instance it's well and truly in the positive and some.

We own various Le Creuset pieces, many of which we purchased when we were married. Our largest casserole was among these and must have been bought sometime in 1989. It has been well used over the years and is starting to show it's age (aren't we all) on the internal surface. I contacted Le Creuset Helpline to ask for advice about having it re-enamelled. After some time they replied to explain that our pan was indeed old and at that time was not covered by their lifetime guarantee. HOWEVER, they would replace it "as a goodwill gesture". I mean let's just say that I wish Le Creuset sold Broadband, mobile phones and appliances. Well worth the higher price. Thank you Le Creuset.

The service couldn't be better with Kristina at the DK le Creuset support. She handled my case of a loose fryingpan handle very smoothly and professionally in a short time.
Thanks, Kristina :)

Fantastic service from Kristina at the DK lecreuset support, regarding a superb grill pan that unfortunately does not like to sit flush on the stove :) Keep up the great work!