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Company details

  1. Interior designer

Written by the company

A unique concept of changing the picture in our LED fitted with a remote and batteries frame


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My wife and I recently visited…

My wife and I recently visited Penshurst craft fair and we’re very impressed with Karl and Helen’s products. The lightbox was a stand out stall for us at the craft fair. We purchased a light box and asked Karl if he could print some of our photos so we could make it more personal. We sent Karl some images by email after the craft fair as we wanted to take some time to select out best photos. Karl replied immediately and has gone above and beyond to send them to us. Great product with great service. Look forward to ordering some more photos to add in the near future.

Thanks

4 May 2025
Unprompted review
Rated 5 out of 5 stars

Such an excellent service

Such an excellent service. Responds immediately and goes out of their way to help you. Couldn't recommend enough. Thank you so much.

3 December 2024
Unprompted review
Ledboxframe logo

Reply from Ledboxframe

Thankyou for your kind words. Happy to help.

Rated 5 out of 5 stars

I'm so grateful to Karl and Helen for…

I'm so grateful to Karl and Helen for creating the most gorgeous birthday present for my husband!
They were super helpful with the process (as I had alot of questions!) And it came out even better than I expected.
Thank you!

4 February 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I bought a light box for my daughter with some extra inserts (too much choice!). It was very pretty when lit up, the only problem being it kept turning itself on of its own accord! However, I got in touch with the company and they sent a replacement back for the light box with no quibbles at all. Solved the problem and my daughter is super happy with the light box.

6 September 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and a…

Excellent customer service and a fantastic product. Very happy with both the quality and price of the product.

26 May 2021
Unprompted review
Ledboxframe logo

Reply from Ledboxframe

Thankyou for your kind feedback , if i can help in the future please email me.

Rated 5 out of 5 stars

My son purchased one at a Christmas…

My son purchased one at a Christmas Market and loves it.
Post sales customer service is excellent and the product itself is a great idea

8 January 2021
Unprompted review
Ledboxframe logo

Reply from Ledboxframe

Many thanks for your kind words

Rated 4 out of 5 stars

Great concept; looking forward to version 3

We bought a couple of Ledboxframes recently which our children were instantly attracted to. There have been a couple of technical glitches and the customer service has been exemplary. Apparently version 3 is on the way and we'd certainly be interested in those. Great to see innovative products coming to market from British micro businesses.

18 December 2020
Unprompted review
Ledboxframe logo

Reply from Ledboxframe

Many thanks for your support for British Micro businesses. Unfortunately rechargable batteries dont last as long as normal batteries.
I am looking forward to you testing my version 3 which will have 6x plus more battery life than version 2 along with a bluetooth controller to mitigate if multiple lightboxes are being used in the same room/house.
Sorry for the late update.Version 3 is available with a battery Eliminator on our website
Best wishes
Karl

Rated 5 out of 5 stars

Thumbs up 👍

Outstanding customer service and a lovely product. Any issues are dealt with in an efficient and courteous manner. The light box is calmingly effective and I wouldn’t hesitate to purchase for someone I thought it would help. 👍

3 December 2020
Unprompted review
Ledboxframe logo

Reply from Ledboxframe

Thankyou for your kind words, always here to help.
We are a small British company and want to return to the traditional levels of service that we use to have and experience .
Best wishes
Helen

Rated 5 out of 5 stars

Great service

Had a problem with my frame and the service was great, new unit dispatched quickly and with an added frame. Great response to a problem thanks.

2 May 2020
Unprompted review
Ledboxframe logo

Reply from Ledboxframe

We are a small British company and want to return to the traditional levels of service that we use to have and experience, we like to treat people and issues how we would like to be treated .
Best wishes
Helen

Rated 5 out of 5 stars

Excellent service from this company

Excellent service from this company. Brilliant product. Would very highly recommend

16 December 2019
Unprompted review
Ledboxframe logo

Reply from Ledboxframe

Thankyou for your kind words, always here to help.
Traditional levels of service that we use to have and experience is our key goal .
Best wishes
Helen

Rated 5 out of 5 stars

Excellent service with very good…

Excellent service with very good communication at every step of the process. I will definitely buy again in the future.

13 November 2019
Unprompted review
Ledboxframe logo

Reply from Ledboxframe

We are a small British company and want to return to the traditional levels of service that we use to have and experience, we like to treat people and issues how we would like to be treated .
Best wishes
Helen

Rated 5 out of 5 stars

The box frame is amazing

The box frame is amazing and the children soon worked out how to change the colours and the glow. Just the job for helping them to sleep at bedtime. A great idea and a professional service, this will be an excellent Christmas present !

10 November 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic!! 😊

The led box frames are a fantastic idea I am over the moon with my purchases great value for money received such a friendly and professional service that was fast and up to date. Picture quality is amazing such a fantastic little product can’t wait to give my gifts out at Christmas I will definately be purchasing again thankyou

5 October 2019
Unprompted review
Rated 5 out of 5 stars

Our daughter loves her frame

Our daughter loves her frame, she goes to sleep so well now. Great to have a first class concept invented by an expert in this field.
Customer service is excellent so easy to contact and speak to.........even after you've parted with your money..........such a rarity these days.
Will definitely be buying for friends and family in the future.

5 July 2019
Unprompted review
Rated 5 out of 5 stars

I LOVE my frame!!

I LOVE my frame! I love the concept, and the owners are amazing! Very friendly. Very professional! I would definitely recommend this product to anyone. You won’t be disappointed. There are so many pictures to choose from or you can personalize it.

15 June 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic product

Love this product, so good and love the own picture that have been done for me

11 June 2019
Unprompted review
Ledboxframe logo

Reply from Ledboxframe

We are a small British company and want to return to the traditional levels of service that we use to have and experience, we like to treat people and issues how we would like to be treated .
Best wishes
Helen

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