Products, product marketing, Reviews for products all great. I'd give 5 star if there were install videos on all the products (one of my selections had no reviews or install so I hope I won't regret..... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I was surprised, however I can understand why a person would purchase just one. At least indicate the price as each, or apiece. I'll comment more after I receive, and install both of mine. Thank... See more
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I was sent an email for 20% off covers. I ordered the cover in the email and the code didn't work. I contacted customer service and sent a screenshot of the email. The customer service team resolved t... See more
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I ordered from you because a friend recommended the lights he purchased from you. However, I was very disappointed when at checkout your website asked if I wanted to leave a tip! A tip for an onli... See more
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Company details
About LED Factory Mart
Written by the company
Welcome to LED Factory Mart!
LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting assemblies and LED bulbs, such as LED headlights, LED fog lights, LED taillights, LED turn signals, LED headlight bulbs, and parts and accessories for Jeep, Ford Bronco, Tacoma, 4Runner, Harley Davidson, and more. VISIT OUR WEBSITE CONTACT US
Our promise to you
✈️ Free & Fast Delivery ✅ LED 2-Year Warranty 🔄 30 Days Easy Return
✨We stand behind every product. Enjoy free express shipping on all orders, a comprehensive 2-year warranty on all LED lights, and a hassle-free 30-day return policy. Your satisfaction is our commitment.💡
Contact info
4231 E Brickell St, 91761, Ontario, United States
- (888) 366-0533
- support@ledfactorymart.com
- www.ledfactorymart.com
3.6
Average
765 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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No update Slow Shipping
I bought my lights on the 27th it’s now the 30th and still have absolutely no update on shipping tryed e-Mailing still no response from them 🥴 Maybe there closed for the Holidays 🤭 Didn’t realize they where coming from China shipping is super Slow plan on Several Weeks to get them 🥴it’s Now Saturday the 10 of January I finally got my Lights this Morning it took about 15 minutes to Install WOW what a Deference no more Bug Eyes and they Work and Look Great HAPPY JEEPER 😎😎😎🦆
25 December 2025
Unprompted review
Reply from LED Factory Mart
Dear John,
Thank you for your feedback! We apologize for the delay and appreciate your patience during the holiday period. Your order has now shipped, and the tracking details have been sent to your email. We hope your lights arrive soon and that you love them! Please reach out anytime if you need further assistance.
Absolutely the worst customer service I…
Absolutely the worst customer service I bought a product from them that doesn’t work. I called them. I emailed them. I even did their chat and nobody responded several times close to 15 times and then on the 15th text I got an email with a phone number. I then called and nobody answered over and over and over and eventually on the ninth time somebody answered the phone at that time. They said they would send an email to some staff member and that that person would contact me and nobody ever contacted me. I still have a broken light bar for the rear license plate light unbelievable
1 December 2025
Reply from LED Factory Mart
Dera Brendon,
We’re truly sorry for the frustration you’ve experienced and appreciate you bringing this to our attention. That’s not the level of service we aim to provide. We understand how disappointing this must have been and have sent the wiring instructions to your email to help get your light bar working properly. Our team is here to ensure the issue is resolved quickly—please reply to that email if you need any further assistance.
Lights were easy to install and look…
Lights were easy to install and look great!
17 December 2025
Unprompted review
Reply from LED Factory Mart
Dear Rich,
Thank you so much for the 5-star review! We’re happy to hear the lights were easy to install and that they look great on your vehicle. Your feedback means a lot to us. Enjoy your new setup, and please reach out if you ever need anything else or have questions.
Delivery was fine
Delivery was fine - should warn customers that assembly is difficult and should be done by a professional. Gave this to my grandson for Christmas and my son was overwhelmed - did not want to do this on their new Bronco themselves.
1 December 2025
Reply from LED Factory Mart
Dear Cristi,
Thank you for the 5-star review and kind words on delivery! We're sorry assembly proved challenging— we'll add clearer professional installation warnings moving forward. Thrilled your grandson got it for his new Bronco; hope he enjoys many adventures with it!
instructions
The items I purchased came with no instructions and when I reached out the LED for support I got nothing. I searched Youtube for video help and also found nothing. I went ahead and attempted to complete my install and i must have pulled the wrong fuse or something. Now my check engine light is now on and the 4-runner went into limp mode. After numerous attempts to find the issue I had to have the 4-runner towed into the shop where it sits now. I hope I get it back for less than $1000.
30 November 2025
Unprompted review
Reply from LED Factory Mart
Dear Nick,
Thank you for sharing your experience, and we're truly sorry for the frustration with missing instructions and support response—this falls short of our standards. We do reply your email and we will continue to follow up, let's resolve this quickly for your 4Runner.
Failed shipping / delivery
It has been 9 days since fog lamps were ordered. Invoice stated 5-7 day time frame, and I have not even gotten an item shipped notice yet, but my credit card invoice shows I have been billed. Where are my lights?
I have sent an e-mail with order #LFM120391 and contact information and received no reply. I tried calling the listed phone number during listed service hours and received prompt that said I am out of service hours. What else can be done to solve this problem. My next step is going to try to cancel the order and get my lights from a company that delivers.
Gave up. I have sent e-mails with the information. I have tried calling 3 different times during posted hours and have been told to call back during open hours. I tried opening a chat on their help line with no response. I'm DONE. I left a message cancelling my order and notified my credit card company to dispute and cancel the charge. I will not nor do I recommend anyone to do business with this company.
26 December 2025
Unprompted review
Reply from LED Factory Mart
Dear Herman,
Thank you for your patience—we apologize for the delay in shipping your fog lamps beyond the 5-7 day estimate, especially after billing. We couldn't locate your order without the number; please reply or email support@ledfactorymart.com with details. We will check the order status for you.
Poor customer service
Poor customer service. I have been trying to call and email them due to issues with the installation, high beams turning on and off, missing parts, and broken parts. I’ve asked to be contacted and refunded. Nobody from LED Factory Mart is answering at all or helping. They claim to be based in California, but they are actually in China. I should have gone elsewhere. I am currently disputing the charges with my bank since they will not help
19 December 2025
Unprompted review
Reply from LED Factory Mart
Dear Chris,
Thank you for your feedback—we're truly sorry for the unresponsive support, installation issues like flickering high beams, and missing/broken parts that led to this frustration. Please email support@ledfactorymart.com; our service team will prioritize your refund request and replacement. We value your trust and aim to resolve this swiftly.
Shipping
I didn't know that this was not a us
Company I know that Christmas is involved in shipping time but Here it is the the 27 th And I don't even have a shipping tracking number or any other information on when I can expect delivery
27 December 2025
Unprompted review
Reply from LED Factory Mart
Dear Robert,
Thank you for your review and understanding about holiday shipping challenges. High volumes delayed your order past expectations. We will keep following your order status and send email to you. We appreciate your patience and business.
User friendly.
User friendly.
I haven't received item yet but am excited.
24 December 2025
Unprompted review
Reply from LED Factory Mart
Dear Mickey,
Thank you so much for the 5-star review and for sharing that you find our service user friendly. It is exciting to hear your enthusiasm, and we hope you love the item once it arrives. If you have any questions in the meantime, please reach out anytime.
If it wasn't such a good product...
My first order was delayed because the mounts came from China. Now my second order, the mounts arrived on time but the lights themselves haven't even shipped yet. It's a quality product but the handling could use a lot of improvement.
23 December 2025
Unprompted review
Reply from LED Factory Mart
Dear Jeffrey,
Thank you for sharing this feedback and for sticking with us through two separate orders despite the delays you experienced with shipping and handling. We are glad to hear you find the product itself to be high quality, and we are truly sorry our fulfillment process has not matched that standard. Our team is actively working on improving coordination between our suppliers and warehouse so future orders arrive together and on time.
Order issue resolved very quickly
I had an issue with my order and David Matthews took care of the issue very quickly. Customer service was top notch as well as their products.
19 December 2025
Unprompted review
Reply from LED Factory Mart
Dear Gary Bonnette,
Thank you so much for the awesome feedback! We're thrilled to hear that we were able to get your order issue sorted out quickly. It's great to know you're happy with both our service and our products.
We really appreciate you taking the time to let us know. Hope to see you again soon!
I called to speak to a rep and got a…
I called to speak to a rep and got a voice mail. I couldn't leave a message. They called me back based on the missed call alone. A couple later I was in touch with a rep thru email and had all my questions answered promptly.
18 December 2025
Unprompted review
Reply from LED Factory Mart
Dear Quentin,
Thank you so much for your 5-star review! We’re glad our team noticed your missed call and reached out right away. It’s wonderful to hear that our representative followed up through email and answered your questions promptly. We truly appreciate your feedback and look forward to assisting you again in the future.
Easy communication with the staff
15 December 2025
Unprompted review
Reply from LED Factory Mart
Dear RAMINO,
Thank you so much for your 5-star review! We're thrilled to hear that communication with our staff was easy and enjoyable. Your feedback means a lot to us, and we look forward to serving you again soon!
Excellent selection
Excellent selection. Great pricing. Very easy website to navigate.
11 December 2025
Unprompted review
Reply from LED Factory Mart
Dear David,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you enjoyed our product selection, found our pricing competitive, and had an easy time navigating our website. Your feedback means a lot to us, and we look forward to serving you again soon!
Great customer service
Great customer service! Took care of an issue without question!
2 November 2025
Reply from LED Factory Mart
Dear Joseph Shikany,
Thank you so much for your kind words! 😊
We’re really glad we could help and quickly resolve the issue for you.
If you ever need anything else, please don’t hesitate to reach out!
Fast shipping
Fast shipping, good price good quality product right and makes the truck look great
4 December 2025
Unprompted review
Reply from LED Factory Mart
Dear Tony,
Thank you so much for your 5-star review! We're thrilled to hear you’re happy with the fast shipping, great price, and quality of the product. It’s awesome knowing it looks great on your truck! We truly appreciate your support and hope to help with future upgrades or accessories.
Previous buyer
Previous buyer ! Fit and look are great ! Wanted something more so I have returned.
4 December 2025
Unprompted review
Reply from LED Factory Mart
Dear RANDY,
Thank you for your continued support and for taking the time to share your feedback! We're glad to hear the fit and look were great. We completely understand wanting something different and appreciate you giving our product another try. Hope to see you again for your next upgrade!
Reply from LED Factory Mart
Dear Timothy D Miller,
Wow, thank you for the amazing review! Comments like yours make our day and motivate us to keep doing our best. It was a pleasure assisting you!
Lights work perfect and look good on my…
Lights work perfect and look good on my bronco
2 November 2025
Reply from LED Factory Mart
Dear Todd,
Thank you for the 5-star review. We’re thrilled that the lights fit perfectly and look great on your Bronco. Your satisfaction means a lot to us, and we’re glad you’re enjoying the new upgrade. Safe and stylish driving ahead!
Missing parts of shipment
Only one piece of the bundle I had ordered shipped.
I had to call and have customer support go in and figure out what had gone wrong.
The rest of the bundle then shipped, but shipped ground, so it was another 6 days before I received the rest of the parts.
The team was polite and helpful, but it was an issue that should not have occurred.
8 November 2025
Reply from LED Factory Mart
Dear Wesley,
We sincerely apologize for the shipping mix-up and the delay in receiving your full order. While we’re glad our support team was able to assist and that you found them polite and helpful, we understand this should not have happened. Your feedback helps us improve our fulfillment process to ensure smoother, error-free deliveries in the future.
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