Customer service went above and beyond. Had a fault with a LEDGER unit from a 2021 purchase (so near 5 years old). LEDGER understood the issue, offered & sent a replacement and left me feeling h... See more
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Its pity you can't do a blank minus start rating. No support, no security, move your crypto before its stolen. Mistakes can happen, but there is no back security with ledger. Moving money from revolu... See more
Company replied
The support advice was outdated and did not work . When I finally managed to update the device I was advised that the version was wrong but it was because they release test version . Proper shit all r... See more
Great device, the security behind the device is incredible. App is amazing, especially being able to sign with certain hot wallet. Very straight forward
Company details
Information provided by various external sources
Ledger offers smartcard-based crypto asset hardware wallets bringing optimal protection level to your bitcoins, ethereums, ripple and more - without sacrificing usability or control.
Contact info
France
- www.ledger.com
You should know
3.5
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
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A High Standard Brand with "High Security"
A High standard Brand with a "Seamless Tight Security" and Customer Services are very Professional.
I have been with Ledger for 4 years and not only have they never been hacked, they continue to Advance their Technology and Awareness, in protecting their Customers.
One product I have never regretted.
18 February 2026
Unprompted review
Reply from Ledger
Hi Troy,
Thank you for your incredible feedback and for being with Ledger for 4 years, that truly means a lot to us.
We’re proud to continuously strengthen our security and technology to better protect our customers, and it’s rewarding to know that our commitment to both innovation and professional customer service is recognized.
We sincerely appreciate your long-term trust and support.
Very user friendly
Very user friendly, and have had zero issues so far. Best crypto wallet made.
1 February 2026
Unprompted review
Reply from Ledger
Hi Chance,
Thank you for the awesome review!
We’re thrilled to hear that you find it very user-friendly and that your experience has been smooth so far. Providing both simplicity and strong security is exactly what we aim for.
We truly appreciate your support!
Customer service was great
Customer service was great. Unfortunately I got a faulty product out of the box that produced an error when I was charging the device. I also didn’t have the proper tools to troubleshoot and fix the problem. I am going to buy and try another Ledger, once I have the tools to troubleshoot if anything happens.
17 February 2026
Unprompted review
Reply from Ledger
Thank you, Marcus! We’re happy to hear that our support was helpful, and we’re sorry for the inconvenience with your device. We hope your next Ledger works perfectly, and we’ll always be here to assist if needed.
Offers Real time Support to Customer request
Real time support offered by knowledgeable customer support persons
Also offer hints and advice on how to make the most of the products and services to the beniefit of the end user
17 February 2026
Unprompted review
Reply from Ledger
Thank you, Adekunle! We’re glad you appreciate the tips and guidance we provide. Helping our users make the most of their Ledger experience is always our priority.
Very safe and easy to use
Very safe and easy to use. I trust Ledger.
17 February 2026
Unprompted review
Reply from Ledger
Thank you, Robert! We’re thrilled to hear you feel safe and confident using Ledger. Your trust is what motivates us every day.
Reply from Ledger
Thank you, Daniel! We’re glad your order and experience went smoothly. Knowing you feel your crypto is safe with Ledger is wonderful to hear!
First Ledger device I've ever owned
First Ledger device I've ever owned, never had issues with it since day one. On the other hand I've DCENT that I've used for couple of years, but the problem is that it got a lot of limitations when it comes to connecting to Solana based software wallets.
30 January 2026
Unprompted review
Reply from Ledger
Thank you, Ledile! We’re happy your first Ledger has been reliable from day one. It’s great to know it meets your needs better than other devices, especially for Solana and beyond.
I have problem in the transfering…
I have problem in the transfering crypto to another network in Eth wallet,ledger support hlep me from first time to solution problem and me access to my crypto in the my ledger ,thanks
5 February 2026
Unprompted review
Reply from Ledger
Thank you, Aziz! We’re happy to hear our support helped you solve the transfer issue and access your crypto. Your success is what matters most to us!
good help and a nice person
11 February 2026
Unprompted review
Reply from Ledger
Thank you, Manuel! We’re glad you had a positive experience with our support. Your kind words mean a lot!
$20,000 USDT Stuck: Zero help from Ledger Support despite providing technical Logs as proof.
I am extremely disappointed with Ledger’s support (Your case number: 00225455 ,00224290 ,00224359). I have 20,000 USDT stuck in a wallet address (TVZAvWoqsR17Q2UraHsEZDvet4rhUneJ9D) that Ledger Live no longer recognizes, despite it being visible in my logs previously.
Key issues:
1. My 24-word recovery phrase is correct and was tested multiple times.
2. I provided full technical LOGS showing that Ledger Live recognized the account before, but now fails to link it to the physical device for signing transactions.
3. Following Ledger’s FAQ made the situation worse: after deleting the account to re-add it, the software no longer finds the address during the scan.
4. Total silence from support for weeks.
For a company managing high-value assets, this level of customer service is unacceptable. I need a technician to help me find the specific derivation path or software conflict that is hiding my funds. I have provided all the proof, yet no one helps.
2 January 2026
Unprompted review
Reply from Ledger
Hello Luis,
Thank you for your feedback, and we completely understand how stressful this can be.
From what you described, there are two common reasons an address may not appear after re-adding accounts in Ledger Live:
Different seed or passphrase:
If the device was reset or set up “as new,” it will generate a new set of addresses. Accounts tied to a previous 24-word recovery phrase (or a passphrase/“25th word”) won’t appear.
If you used the Passphrase feature, those accounts only reappear when the exact same passphrase is enabled.
Different account type or derivation path:
For EVM chains, the same seed can generate multiple paths. If the account was originally added under a different path or index, a standard scan might miss it.
What you can try:
Check your seed and passphrase: ensure the passphrase (if used) matches exactly. If you have the older 24-word phrase, try restoring it on a spare Ledger to rescan.
Re-add accounts carefully: select the correct network (e.g., TRON USDT (TRC20)), open the corresponding app, and let Ledger Live scan.
Double-check your address externally—your funds remain on-chain even if the account doesn’t show up.
Usually, a zero balance in Ledger Live means the seed or passphrase doesn’t match the account. Once the correct combination is used, the address and funds will reappear.
We see that your case is being handled by our support team, and we appreciate your patience.
Thank you!
After having a faulty ledger and…
After having a faulty ledger and spoken to live support I was given a promo code. which I used to buy a ledger but of course This company is using some other company to process their crypto payments ... after they take your crypto it never triggers anything no purchase confirmation and after emailing this lowlife company will all the proof they still refuse to acknowledge what a scam company will never ever buy from ledger again... wow wow wow
8 February 2026
Unprompted review
Reply from Ledger
Hello Ace, we assure you that we are available to help. For us to better investigate and assist, please share with use your ticket number here.
If you do not have one, please reach out to our support team again as explained here: https://support.ledger.com/contact-us
Thanks.
The flex is a couple of steps up from the nano s
The flex is a couple of steps up from the nano s with a nice sized touch screen, Bluetooth, and the ability to use with a phone.
7 February 2026
Unprompted review
Reply from Ledger
Hi Ben,
Thank you for sharing your experience! We’re glad to hear that you’re enjoying the Flex and its features. Your feedback encourages us to keep improving our products.
My experience was excellent as a result…Ledger's BOT!!!
My experience was excellent as a result of Ledger's BOT. It gave me more than enough information to deal with the issue I was experiencing. Absolutely outstanding!!!
6 February 2026
Unprompted review
Reply from Ledger
Hi Dr Pamela,
We’re thrilled to hear that our BOT was able to help you so effectively! Thank you for your kind words, they mean a lot to our team.
best cold wallet on the Market
best cold wallet on the Market, been using one 2 yrs support are at hand very fast if needed
2 February 2026
Unprompted review
Reply from Ledger
Hi Joe,
Thank you for your loyalty over the past two years! We’re happy to hear that your experience with the cold wallet and our support has been smooth and reliable.
3 pros—3 cons
I’m here to share my personal experience with using Ledger Crypto wallets, I’ve condensed this review into 3 pros and 3 cons. My purpose with this review is to encourage ledger to fix the issues, while recognizing the pros of ledger.
Pros:
1) Ledger devices are very simple to use. Using a Ledger Nano S plus has always been very simple and great to use. No complaints there.
2) Security seems to be top notch, with ledger donjon paying settlements for reporting vulnerabilities, ledger devices stay safer.
3) Ledger makes cold storage for crypto simple for the average user.
Cons;
1) Support for the crypto swap and on ramp platform “Changelly”, Changelly has been widely reported to seize user funds, then demand SOF and KYC, even after providing both, customers report still not easily reclaiming funds without legal battles. To ledger’s credit, they have partially integrated DEX swaps to LL. Against ledgers credit, they seem to remove posts about Changelly victims in their Reddit sub, then remind people that it’s a 3rd party service, however Ledger gets “Referral rewards” in BTC for people using Changelly, which makes it seem financially motivated.
2) Lack of support for all coins. I understand that there is a magnitude of coins people request support, but Monero is currently the 12th largest cryptocurrency (excluding stablecoins) and it seems strange to lack support for it. I understand that it can be used with ledger devices through Monero GUI or cake wallet but native support would be awesome.
3) Lastly I would love if ledger could make a native iPad version of Ledger Live.
5 February 2026
Unprompted review
Reply from Ledger
Hello Hudson, Thanks for taking the time to share balanced, detailed feedback, this is really helpful. To address each point:
Pros
- We appreciate the recognition on ease of use, security (Ledger Donjon), and making cold storage accessible.
Cons
1) Third‑party services (e.g., Changelly)
- Buy/sell/swap in Ledger Wallet are provided by independent partners, not operated by Ledger. KYC/SOF requests, holds, and dispute handling are managed by the partner.
- We don’t have access to your KYC or the ability to release funds. Referral fees do not change that separation.
- If you or others face blocked funds or suspect abuse, gather evidence and escalate with the provider.
Also, reach out to our support so we can intermediate if needed: https://support.ledger.com/contact-us
We’re continually expanding DEX routing and partner options to provide alternatives.
2) Asset support (e.g., Monero)
Asset support depends on technical, security, and ecosystem factors. Some coins require non‑standard signing flows or privacy-specific architectures that are complex to integrate natively.
You can verify current support and available workflows (native in Ledger Wallet vs. third‑party app with your Ledger device) here: https://support.ledger.com/hc/articles/10479755500573
3) Native iPad app
Noted. Today, Ledger Wallet runs on iPad via the iOS app (scaled). We’re working on ongoing UI and device-compatibility improvements. Also note: iPhone cannot connect to a Ledger device over USB due to iOS limitations; Bluetooth devices (e.g., Nano X, Stax, Flex, Nano Gen5) connect wirelessly.
A couple of safety reminders relevant to your points:
- Only download Ledger Wallet from our official page: https://www.ledger.com/ledger-live
- Always verify transaction details on your device screen before approving.
Thank you once again, and we remain available if needed in the future.
Faulty products, no support, not following privicy regs/breaking UK laws
My experience with Ledger has been a complete failure of service and compliance.
1. Product Quality: The device I received was faulty.
2. Support: Instead of resolving the issue, the support team closed my ticket without communication or a fix.
3. Privacy: Most critically, they have ignored a formal GDPR request.
Ignoring a GDPR request is not just poor service; it is a compliance failure. I expected better from a security company.
31 January 2026
Unprompted review
Reply from Ledger
Hello Chef, we assure you that we are available to help. For us to better investigate and assist, please reach out to our support team as explained here: https://support.ledger.com/contact-us
If you already have a case number, you can share it in a reply to this post.
Thanks.
New to this Crypto
Being very new on securing my crypto I own not to be lost in Coinbase. Transfer to this cold wallet.
30 January 2026
Unprompted review
Reply from Ledger
Thank you for sharing, Claudette! Moving your crypto to a Ledger device is a great step toward securing your assets. We’re happy to support you as you get more familiar with self-custody and keeping full control of your crypto.
Great experience with all the devices I…
Great experience with all the devices I have had
29 January 2026
Unprompted review
Reply from Ledger
Thank you, Simone! We really appreciate your continued trust. It’s great to hear you’ve had a consistently positive experience across multiple Ledger devices.
Reply from Ledger
Thanks, Barbara! We’re glad you find Ledger easy to use and a safe solution for your crypto investments. Security and simplicity are always our top priorities.
Never received my Package,..
I ordered a few months ago, and never received my package. Also i wasn't able to get any reply or answer when trying to contact the company about this issue.
Hope one day i either see my order, or my money again.
29 January 2026
Unprompted review
Reply from Ledger
Hello Benjamin, we assure you that we are available to help. For us to better investigate and assist, please reach out to our support team as explained here: https://support.ledger.com/contact-us
Thanks.
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