Ledlenser Reviews 

545
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Bought a head torch 8 months ago been sat in my van in the glove box, used it 4 times since owning and the torch its self is knackered even got a brand new battery to test it and still nothing. Contac... See more

Company replied

Rated 5 out of 5 stars

I bought the heralded new XEO 19R and after a few uses over the last 6 months it now switches itself off continually due most likely to some internal wiring problem will update if I get a reasonable r... See more

Rated 5 out of 5 stars

Have had Ledlenser C7 Classic for 6 years. A brilliant product. Unfortunately, it broke recently and I raised a warranty/guarantee claim via their website (the warranty is 7 years). Faiza,... See more

Company replied

Rated 5 out of 5 stars

my 18 month old Ledlenser headlight developed a fault on the charging circuit (would not charge battery). I had registered the light from new, emailed them about retuning for repair, posted accordin... See more

Company details

  1. Electronics Company

Written by the company

Ledlenser ist einer der Weltmarktführer für portables Licht und hat sich seit dem Jahr 2000 als Hersteller der ersten LED-Taschenlampen weltweit einen Namen gemacht. Das Portfolio umfasst leistungsstarke Stirn- und Taschenlampen, Laternen sowie mobile Arbeitsleuchten für Outdoor, professionelle Anwendungen und den Alltag. German Engineering & Design, innovative Technologien wie das Advanced Focus System und höchste Qualitätsstandards machen Ledlenser Produkte weltweit zu zuverlässigen Begleitern. Was in Solingen begann, ist heute eine globale Marke mit über 600 Mitarbeitenden, eigenen Standorten in Europa und Asien sowie Vertriebspartnern in mehr als 80 Ländern. Mit über 100 Schutzrechten und zahlreichen Auszeichnungen treibt Ledlenser portable Lichtlösungen kontinuierlich voran.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

545 reviews

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Replied to 96% of negative reviews

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4.3

All reviews

(545)

190 reviews in the last 12 months

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Rated 4 out of 5 stars

Cheap service

Yous are doing your job right

9 October 2025
Unprompted review
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Reply from Ledlenser

Thank you for taking the time to rate us. We wish you lots of fun with your Ledlenser! If you have any questions, our support team will be happy to help you at any time.

Rated 5 out of 5 stars

delivery in time and perfect efficient…

delivery in time and perfect efficient packaging

26 September 2025
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Reply from Ledlenser

Thank you for taking the time to rate us. We wish you lots of fun with your Ledlenser! If you have any questions, our support team will be happy to help you at any time.

Rated 1 out of 5 stars

Not suitable for tradespeople!!!

These products are absolutely not as robust as they appear. I have had five different models recently and all of them have failed in less than three months. I’m an electrician and always keep a torch in my tool pouch, but it seems that moving around too much and going up and down ladders is all it takes for these things to start flickering constantly or dimming down to nothing. I am massively frustrated at having spent so much money on these things and I beg you if you are a tradesperson please do not waste your money. These torches are clearly made for occasional domestic use only. Anything more demanding will destroy them.

6 September 2025
Unprompted review
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Reply from Ledlenser

We are sorry that you were not satisfied with your order. If you need further support, our support team will be happy to help you https://ledlenserhelp.zendesk.com/hc/en-gb/requests/new?ticket_form_id=15276076224412

Rated 5 out of 5 stars

Per me led lenser è il top…

Per me led lenser è il top dell'illuminazione complimenti a tutta l azienda made in germany

27 July 2025
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Reply from Ledlenser

Grazie per aver dedicato del tempo a valutarci. Ci auguriamo che vi troviate bene con il vostro Ledlenser! Per qualsiasi domanda, il nostro team di assistenza sarà lieto di aiutarvi in qualsiasi momento.

Rated 2 out of 5 stars

Expensive and wasteful transport

Extremely expensive transport for such a small item (150% of the price). Extremely wasteful packaging used. The item did not arrive on the date given by UPS.

28 July 2025
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Reply from Ledlenser

We are sorry that you were not satisfied with your order. If you need further support, please contact https://ledlenserhelp.zendesk.com/hc/en-gb/requests/new?ticket_form_id=15281177115804

Rated 3 out of 5 stars

Ledlenser P7R Work Robust LED Torch

1.Ledlenser P7R Work Robust LED Torch - Bad product. Not functioning.
2.Ledlenser Company not responding to warranty claims

1. First off all this «durable» Ledlenser P7R Work Robust LED Torch stopped working after 6 months of light use. The light just wont power on. It was never dropped, submerged in water or something. Probably just cheap electronics inside.

2. After contacting Ledlenser Company (support@ledlenserhelp) they said that I must contact some man in Lithuania (although I do not live there) about broken light.
3. I emailed to Lendlenser advised person - and he said to sent my broken light to him. I did as instructed again. Sent by post, with all tracking numbers and receipts. 3 months no replies, even after emailing and asking about the situation.

Disappointed with Ledlenser product quality.

Update.
Finally Ledlenser replied and exchanged for new flashlight.
So at the end the end I am changing my rating from 1 to 3.

27 July 2025
Unprompted review
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Reply from Ledlenser

Thank you for your detailed feedback. We’re sorry to hear about the issues you experienced with your P7R Work and the delays during the service process.
We understand how frustrating this situation must have been for you.

At the same time, we’re glad that the issue could ultimately be resolved and that you received a replacement.

Your feedback is very valuable to us and helps us to further improve both our products and our service processes.

Thank you for your patience.
Your Ledlenser Team

Rated 5 out of 5 stars

Best customer service I've dealt with in a while .

I had a problem with a product that I bought from one of their stores and they went over and beyond to correct the issue and resolve the matter , I'll forever sing their praise. Their customer service is amazing!

11 July 2025
Unprompted review
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Reply from Ledlenser

Hello, we are sorry that you were not satisfied with your order. All returns are checked manually by us upon receipt to prevent defective products from being returned to the market. If you need further support, please contact https://ledlenserhelp.zendesk.com/hc/en-gb/requests/new

Rated 1 out of 5 stars

Ledlenser drops the ball!

The company can improve by building products that last like they used to. My first ever Ledlenser lasted 13. I bought an equivalent replacement and I was extremely disappointed in the quality.

21 May 2025
Unprompted review
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Reply from Ledlenser

We are sorry that you were not satisfied with your order. If you need further support, please contact our customer service: https://ledlenserhelp.zendesk.com/hc/en-gb/requests/new

Rated 5 out of 5 stars

My first time have this ledlenser P3…

My first time have this ledlenser P3 CORE cause me very happy.This item i love it..

21 May 2025
Unprompted review
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Reply from Ledlenser

Thank you for taking the time to rate us. We wish you lots of fun with your Ledlenser! If you have any questions, our support team will be happy to help you at any time.

Rated 2 out of 5 stars

Not the service I was hoping for !

Having several ledlenser torches purchased in the past at considerable cost to other torches. I am disappointed in this premium product my tt tac police model which I only use while away in my caravan started to be erratic switching on and has now failed completely. The switch is part of the battery compartment and after contacting the company was directed to their spares replacement at a cost of £16 + £4.99 postage as I can purchase a similar rechargeable torch at a total cost of £10 it is the bin for this costly item. Why buy an expensive torch when it is no better than a cheaper one ? Quality item ? I don’t think so.

Just to let future buyers know there is a torch on the market called Rewind POWERED BY LEDLENSER for £11.99 makes you think ?

Ps looks like Lenser have a problem with failed switches but with replacements at £19.95 its a good little earner.

Thanks for your wishes Lenser I take it you mean caravaning in the DARK

23 April 2025
Unprompted review
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Reply from Ledlenser

We are sorry that you were not satisfied with our service. We wish you great times on your next caravan adventures!

Rated 1 out of 5 stars

But Ledlenser torch at your peril…

Just in case you didn’t see my review earlier:

Buy Ledlenser torches at your peril. They do not age well. When my T7M started acting erratically - randomly switching off, giving a flat battery signal with new batteries 🔋- the company told me that most problems were fixed by replacing the battery case/switch. But that didn’t fix it. They then told me to check the batteries. Then they told me it was a pretty old torch, so… So, here’s the tip. Buy another brand, a much cheaper torch that won’t let you down simply because it’s ageing.

17 April 2025
Unprompted review
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Reply from Ledlenser

We are sorry that you were not satisfied with your order. We saw your previous review with the same content. Please contact our customer service team, so they can find a solution for you: https://ledlenserhelp.zendesk.com/hc/en-gb/requests/new?ticket_form_id=15276076224412

Rated 4 out of 5 stars

deLIGHTfull

The design is impressive and the ergonomy pleasant

8 April 2025
Unprompted review
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Reply from Ledlenser

Thank you for taking the time to rate us. We wish you lots of fun with your Ledlenser! If you have any questions, our support team will be happy to help you at any time.

Rated 5 out of 5 stars

I just received a Brand new flashlight…

I just received a Brand new flashlight from Ledlenser After I send my broke flashlight.
What a Perfect Service!

3 April 2025
Unprompted review
Ledlenser logo

Reply from Ledlenser

Thank you for taking the time to rate us. We wish you lots of fun with your Ledlenser! If you have any questions, our support team will be happy to help you at any time.

Rated 2 out of 5 stars

Dissapointing longevity of P3 mini…

Dissapointing longevity of P3 mini which had the bulb fail in a few short years of very little use.
Given the quality materials one would think a bulb could be replaced but no it’s scrap !
Very dissapointing.

Following ledlenser reply re 7 year warranty. How may I seek assistance for my p3 which was a gift to me three years ago? Thank you.

25 March 2025
Unprompted review
Ledlenser logo

Reply from Ledlenser

Hello, we are sorry that you are having problems with your Ledlenser. We are so confident in the quality of our products that we offer a 7-year extended warranty. Our hard-working service team will endeavor to find a solution even after this period if problems occur. Please contact the Ledlenser team in the country you are living in: https://ledlenser.com/en/infos-service/territory-list/

Rated 5 out of 5 stars

Just perfect

12 March 2025
Unprompted review
Ledlenser logo

Reply from Ledlenser

Thank you for taking the time to rate us. We wish you lots of fun with your Ledlenser! If you have any questions, our support team will be happy to help you at any time.

Rated 5 out of 5 stars

Wery nice glaslight landlanser pr18r…

Wery nice glaslight landlanser pr18r signature

25 February 2025
Unprompted review
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Reply from Ledlenser

Thank you for your feedback!
We’re glad to hear you’re happy with your P18R Signature.

Your Ledlenser Team

Rated 5 out of 5 stars

My extremely powerful MH11 torch had an…

My extremely powerful MH11 torch had an issue I caused and the customer service did more than they needed to. Extremely satisfied with the product and customer service.

7 February 2025
Unprompted review
Ledlenser logo

Reply from Ledlenser

Thank you for your great feedback!
We’re really glad we could support you and go the extra mile to find a solution.

It’s great to hear that you’re so satisfied with both the product and our customer service.

Your Ledlenser Team

Rated 5 out of 5 stars

Great design and engineering

This is the 4th product I have purchased from LedLenser. The reliability is excellent, design and engineering very well done, and deliveries when ordering, are prompt. Suffice it to say there is no need to improve, it's already top notch. Thanks LedLenser

19 January 2025
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Reply from Ledlenser

Thank you for your continued trust in Ledlenser!
We’re truly pleased to hear that you’ve chosen our products multiple times and that you’re so satisfied with their reliability, design, and performance.

Your feedback means a lot to us – thank you for your support!

Your Ledlenser Team

Rated 1 out of 5 stars

Was gifted a T7 torch a few years ago

Was gifted a T7 torch a few years ago, however I left some expired batteries and they damaged the plastic battery holder/cage.

I emailed Ledlenser and they refused to help or offer replacement parts to buy, then claimed that my torch was counterfeit? Who is counterfeiting torches? Absolute madness. Luckily ebay to the rescue for £12.00

19 January 2024
Unprompted review
Ledlenser logo

Reply from Ledlenser

Hello, we are sorry that you were not satisfied with our customer service. Counterfeiting of our products is a real problem, especially in view of the inferior workmanship and the resulting safety risks for the user. We work every day on preventing counterfeiters and misuse of our brand.
We are sorry that you have apparently been given a counterfeit model. For most of our own products we offer an extended 7-year warranty and offer repair services and spare parts so that you can enjoy and rely on your Ledlenser for a long time.

Rated 5 out of 5 stars

Led Lenser HF8R

I purchased a LED Lenser HF8R Head Lamp and was really impressed with the quality and functionality, I previously own many Led Lenser torches and just love the design and quality. The HF8R is a sealed unit which is waterproof shock resistant and outputs 1600 luminance, The modes are infra red, adaptive light mode and manual mode. The head strap is very comfortable with a removable pad at the front of the unit. I am really happy with this headlamp and will always continue to buy Led Lenser products just as long as they keep the consumer happy. The HF8R has a 7 year warranty including the battery, so what more can you ask for. The company is fantastic and listens to its customers. 1000% I will be buying more products from Led Lenser “A BIG THANK YOU”

2 January 2025
Unprompted review
Ledlenser logo

Reply from Ledlenser

Thank you so much for your incredibly detailed and enthusiastic feedback!
We’re thrilled to hear how happy you are with your HF8R and that you value the quality, functionality, and design of our products.

It’s especially great to know that you’ve been a long-time user of our lights and continue to trust in our brand.

Your support and loyalty truly mean a lot to us – thank you for being part of the Ledlenser community!

Your Ledlenser Team

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