Leely 

I ordered two items from Leely through their UK website (leely.co.uk), which is priced in GBP and appears to target UK customers. At no point during checkout or in the UK returns policy was it clearly stated that items must be returned to the United States at the customer’s expense.

Delivery took over a month, which meant the items arrived after the event I had purchased them for. By the time the package arrived, the return window was already extremely tight. Their policy allows only 7 days, which leaves very little time to inspect the items and arrange an international return.

Customer support also requires you to contact them first before providing the return address. Only after contacting them was I told that returns must be shipped to a warehouse in Texas, USA. This is a significant cost that was not clearly disclosed when ordering from a UK domain.

The return process itself is complicated and puts all the burden on the customer. You must ship internationally with tracking, send photos of the parcel, provide the receipt, and provide the tracking number before they will process anything.

In my case the financial outcome was extremely disappointing. I spent about £200 on the order. After returning the items I was refunded only around £150. On top of that I had to pay approximately £35 in international return shipping to the US.

The result is that I am roughly £85 out of pocket despite returning the goods.

The overall experience felt misleading:
• UK website and GBP pricing
• No clear disclosure that returns must go to the United States
• Very slow delivery (over a month)
• Extremely short return window
• Expensive international returns borne by the customer

Based on this experience I would strongly advise UK buyers to think carefully before ordering.

I wish so much I had not purchased a dress from here. My daughter fell in love with a prom dress which I paid over £100 for. When it arrived was badly constructed, poorly finished and visibly rough at the seams. It was strapless but the bodice was just net with no structure so it wouldn’t even stay up when she put it on. The colour was not gold as stated on the web site but peach, it’s just nothing like advertised. I’d happily share photos if I could upload them.

When I requested a refund, and after lots of nagging emails trying to get the returns address out of them I was told I would need to pay to ship the item to a returns address in Texas USA. With all of the shipping taxes I’m being quoted around £80 to return the dress with no grantee they are going to give me my money back so I may end up even more out of pocket, I’m reluctant to throw any more money at it.

My daughter is is heartbroken, she now doesn’t have a dress, we are over £120 down and have to spend £80 plus to post it back to Texas which I’m reluctant to do as the address doesn’t seem genuine to me. We just can’t afford to throw money away like this. I’m so upset that this company can be allowed to trade as Leely UK and with a UK web address when they ship from China and you return to America with all the code involved it’s miss selling and miss leading.

Update 3: I have made a formal complaint through the Texas' Office of the Attorney General. If anyone is interested, the file number is TCP-033438.

Update 2: I returned the item to Texas at my own expense (about £25). The dress itself cost £86 and the original shipping was £15, bringing my total spend to £127. They refunded only the £86 for the dress. In their email, they explicitly said they would make an exception and also refund the original £15 shipping charge. They later refused to honour that commitment. So after doing exactly what they instructed, I’m still out £41. Bottom line: This company does not honour what it puts in writing. Based on my experience, I would never do business with them again.

Update 1: In response to their response, below, I today mailed the dress to the Texas address via Royal Mail and sent copies of the label to them. Throwing good money after bad? Hopefully not. Will update again when I receive the refund.

I paid over £100 for a dress from LeelyUK. What arrived was badly constructed, poorly finished and visibly rough at the seams. The fit was completely off. This was nowhere near the quality suggested in their photos (or prices!)

When I requested a refund, I was told I would need to pay to ship the item to a returns address in Texas. For a company branding itself as “UK” with a .co.uk domain, that raises serious questions. The business appears to operate from China, yet returns go to the United States, and customers are left absorbing the cost and complexity of that system.

I was offered partial credit first on the same dress in a different size and then a larger credit on something else in the store, and I declined, as I don’t need a second poorly made dress - I need my money back.

The returns structure feels intentionally difficult. High return shipping costs discourage customers from pursuing refunds, and for an £100 purchase, that matters. This is why I'm working with my bank on a chargeback.

The photography is polished but the product did not match the promise, and once they have your money, good luck getting it back. Buyers should look closely at the returns policy before purchasing and decide whether they are comfortable taking that high risk. For me, I simply can’t afford to buy from scam companies that operate like this.

I will be reporting them for their trading standards and unfair practices. (update: or the Texas BBB since it's a texan company, this makes better sense)

If I could give a zero here, I would. I will start by saying the issue is not the dress. It was something like £80, which I never expected to be made of silk. The design and manufacturer was fairly robust. The issue comes when you find it doesn’t fit and you need to send it back - and we had to send back two. At this point it turns out there is no UK workshop or facilities and I was required to send it back to the US. This has incurred over £30 worth of postage. Furthermore, they are saying they will not refund the dress and shipping costs in full, despite this being a statutory requirement in the UK, and will be applying a restocking fee of 30% for two dresses. I had to squeeze them hard to even get a return address. I think all of us writing reviews here should report them to trading standards.

Please note, further to Leely’s message below, I had been in extensive contact with their customer service people prior to writing this review and they have been most unhelpful. The brand infringes upon UK consumer rights in the way it operates and it lacks transparency around its returns policy. This idea that you have a US warehouse so that you’re fair to all completely ignores the fact that different countries have entirely different laws, as well as different costs sending to the United States.

Leely - you SUCK. But fear not. I’m telling every single teenage girl I know. And that’s a lot of of them, and they have big mouths

Stunning dress, but unfortunately did not fit. Therefore, it was returned and I was refunded in full.

Excellent customer service, by email communication. I was offered a partial (3/4) refund and keep the dress or to choose an alternative but I opted for full refund on its return/inspection. Although it cost me £30 tracked postage from the UK to the US, this gave me peace of mind that it would arrive safely.(About 14 days).

I have no hesitation in purchasing again from this company.

I’m veryry disappointed with this purchase. The dress looks nothing like the picture shown on the website. The material is very poor quality and feels cheap compared to what was advertised.
Shipping also took forever, and what’s even more frustrating is that they don’t disclose that the dress is not actually in stock. Apparently, they only start making it after you place the order, which significantly delays delivery. And if you try to cancel order they will charge you a 50% for re stocking. This information should be clearly stated before purchase.
Overall, the experience was misleading and not worth the wait. I would not recommend buying from this seller.

When first placing an order, it says up to 14 days for delivery for a dress without a custom size. The email says you can reach out to customer service about expediting the shipment. After doing so, I was told it is now delayed. They did not notify me of the delay, I had to reach out to them. Since the dress wouldn’t arrive for several weeks after I needed it, I requested a cancellation. Due to their absolutely ridiculous policy, even though I was not notified of the delay, I would only be reimbursed for the shipping fee. Do yourself a favor and do not even attempt to buy anything from this absolute scam and sorry excuse of a “business”.

Very expensive (£92) for a cheap quality dress that doesn't reflect the quality portrayed in the image on the website. Ordered a size 12 and couldnt even get it over my head noting I am sometimes a 10 also. Made in China. Had to pay £25 to send it back, and 15 delivery so lost a lot of money. Would not recommend.

AVOID THIS SITE AT ALL COSTS!!!!!!

False advertising on their website. Our nan ordered a lovely (well it looked it online) dress suit to wear to out wedding. what arrived was DISGRACEFUL!!!! Advertised as a size 14 Mother of the Bride dress suite at £135. £149.88 with postage!!A cheap, mass produced polyester mess arrived in, what I can only describe as, a shein bag with ZERO care instructions, a size 10 label and poor poor quality. When asking to return I was told to ship it to TEXAS at my own expense and then offered a partial refund of £35!!!

I have raised a dispute with my bank and will be getting a refund one way or another.

AVOID THIS SITE AT ALL COSTS!!!!!!

One of the image reviews for one of their dresses is clearly AI generated (2 girls in the image with 5 hands between them). Wouldn’t trust

IT'S A SCAM!

even if you order from leely.uk the order comes from china and the return is to Texas (US). Not only that, but they make the return process impossible and ask you to lie on the returns sheet to say that the dress you paid >£90 for is worth £15-£20. I don't want to lie or get in trouble. They offered a £20 refund which is a JOKE for a dress I don't want and paid a lot of money for. And when you ask for a refund, they blatantly stop answering. WHAT A SCAM.

Terrible fabric for the clothes and the necklace arrives broken. Had to return by recorded delivery to Texas!! Anything to put you off returning their cheap clothes. Both worth the money, the two weeks of emails to get a return address. Took a month to return and get some
Money back! Do not use this company.

SCAM. SCAM. SCAM.
I do NOT recommend doing business with them.
They procrastinate and delayed my return request through email, then tried to blame me by saying returns must be done within seven days. I escalated the issue and ended up getting completely ghosted.

Send me a DM if you want details. I’m happy to share my experience. Seriously — don’t do business with them.

BBB complaint coming next!

My dress doesn’t look anything like the pictures on the website. Looks cheap and tacky. Also has an awful fishy smell to it.

Contact customer services which wasn’t very helpful at all.

Would not recommend at all!

Worst company ever. Wish I had read the reviews on here before buying.
Do not order from here, dresses are terrible quality and you can’t return!

‼️Avoid this company, scammers‼️
Avoid this company—scammers‼️
They claim on their website that they are UK-based (.co.uk), but the item was shipped from China. The dress I received was poor quality for the price.
Even after returning the item at my own cost (£15), the refund never arrived. The company confirmed they received my return and even acknowledged it, yet my money was never refunded. Their recent reply claiming that “refunds are processed promptly once the warehouse receives the return” is false—they already received my return, confirmed it, and still refused to refund me.
This is a scam. They lie, mislead, and ignore customers. ‼️‼️‼️They never refunded me‼️‼️
Do not buy from this company. It is not fair, not acceptable, and clearly dishonest.

DO NOT ORDER FROM HERE!! Absolute joke of a company…complete SCAM!! Purchased a size 14 dress, it took weeks to arrive then when it did the top section is about a size 20 and the skirt section about a size 6. Terribly made, cheap nasty material, not even a care label on the inside!! Was told to return it I would have to pay for return cost to USA- from a UK website! I paid nearly £20 to return and they have sent it back to me because apparently taxes were not paid! Utterly ridiculous and I am £120 out of pocket at this point for a literal rag I can do nothing with!

DO NOT UNDER ANY CIRCUMSTANCES BUY FROM THIS COMPANY. IT SHOULD BE STOPPED FROM ADVERTISING.

Quality is shocking. Items are NOT what they look like in the photos.
You will NOT receive any refund for purchases.
What a disaster.

I brought this dress for my sons wedding and it was too small so I emailed to see if I could send back but they said they would give me a £70 voucher so I could order a bigger size but that has come its completely different material to the first one and a very cheap copy of the dress in the picture.
All I want is a refund but can't get any joy.

I naively ordered a velvet suit for my mother's 90th birthday. I usually check out companies before I buy anything but unfortunately I did not with this one but something told me to after l ordered and l was appalled by the reviews so l sent an email with my concerns.
I received a response saying everything will be okay. My mother received the suit and it was too small so l sent an email saying l could not believe that my concerns were right. I was given options to either send it back, reorder or receive a voucher. I asked if I could reorder and was told they did not have the bigger size in stock which I think is frankly a lie so l chose the £70 voucher and was then told l could not order the trousers separately.
I then sent an email saying l was dissatisfied with the response and I was going to contact trading standards. I then receive an email saying l can return the item in 7 days or keep the item and receive £26.00 compensation and if I escalate a dispute my funds would be frozen. My question is what sort of a company is this and they have ruined my mother's birthday and I would never buy anything from them again.