Leely 

Dress was absolutely NOT as advertised. The fabric was cheap and thin. I attempted to return the dress in December 2024 (which cost £30 postage) only to receive it back the beginning of July 2025.
Im £130 out of pocket.
I dont know who monitors this but they need to stop this company ripping people off.

I ordered 2 bridemaids dresses that came wrapped in a bundle all creased not an issue but they were poor quality didn’t fit and one had twisted straps . They will not refund me as they say their policy is that because I chose a specific colour it was classed as a custom item and so non returnable . I found their customer service bad I cannot use the dresses they weren’t just a bit small they were way off the mark . I would accept a partial refund but they refused. Not happy would never use them again

No stars Leelyuk
This company is based in china
Will not send returns information
I paid through PayPal
They contacted them and they supplied return address
Cost nearly £30.00 to return.

Absolutely Appalling Experience – Avoid Leely UK at All Costs

If I could give zero stars, I would. My experience with Leely UK has been nothing short of disgraceful.

I placed an order that never arrived. After waiting far beyond a reasonable timeframe, I requested a refund – only to be met with delay after delay and excuse after excuse. Every time I contacted them, the goalposts were moved. First, they needed more a hand written declaration it wasn’t delivered. Then, they needed more "investigation." Eventually, they just stopped making sense altogether asking for a police report on an undelivered dress.

I asked to log a formal complaint, expecting at least a basic level of professionalism. Unsurprisingly, that request was completely ignored. No acknowledgment, no follow-up – just silence.

After exhausting all reasonable avenues, I had no choice but to raise a dispute with my bank. Now Leely UK is actively challenging that dispute, despite having provided no item and no meaningful communication. The audacity is astonishing.

In short: Leely UK has taken my money, failed to deliver the product, refused a refund, dodged accountability, and is now attempting to block a legitimate chargeback. This company operates with zero integrity. Save yourself the time, stress, and financial loss – do not order from them under any circumstances

Purchase was a month late, despite this, the shipping fee was not refunded. The dress wasn’t amazing quality and customer service was difficult when trying to initiate a return.

Read all the negative reviews, they are correct. Impossible to return anything. Customer service will run you in circles. Make sure you read independent reviews, not the ones on the selling websites. I'm out £135, thank goodness it's not more.

would take too long to describe my experiences with this company, if you can call it that. After several complaints I was given a return address in China!! By the way, it doesn't exist.... im shaking while writing this....its a scam. The dress was of such poor quality its only good ripped up as a cleaning cloth!

DON'T ORDER FROM THEM

Please never order a dress from here unless you’re gonna keep it regardless. The dress material was fine, but it came late first off then when I went to return it, it was so much work and they only respond once a day at like 2 am and you only have seven days to return it so trying to get a shipping label and acknowledge you are returning it was like pulling teeth. They will try to compromise with you by giving you a $10 refund (the dress was $130) and when you say no, they offer you something else but again you have to wait a day just for them to say that. After all was said and done, they had the audacity to say if we forget to give you your refund, you can remind us. WHAT?? There is also a restocking fee, which cost me $30 (absolutely ridiculous). Please go spend your money elsewhere.

Just an awful experience over all. I should have trusted my gut and canceled my order during the first 24 hour period. THANKFULLY I made my order through PayPal and they assisted me in getting a FULL refund, which based off of the reviews is not very common with this company. OF COURSE when the dresses came, they looked nothing like the ads. I messaged the "Customer Support" and they first offered me a $20 refund, a $25 coupon code, and a suggestion that I keep the faulty dresses. Which I of course told them no because my order was well over $250 and I have no plans of purchasing anything with them again. I requested a refund because it fell into their Return and Refund Policy stipulation of the dress being a "Standard-size dresses" and fell within the return window of "7 business days of delivery." They then suggested sending me a 100% coupon code and I return the items, or I keep the items and receive a refund of $60 even though their website states that " Returned items are refunded the amount paid for the items along with applicable taxes." At that point I was over it just went through PayPal. I was able to get e full refund including shipping and handling and delivery insurance. Also, if you're lucky enough to be able to return everything, keep the bags that your items were shipped in. They "require" them to be returned to them for the items to be accepted, and take pictures of EVERYTHING. -___- Also do everything through USPS. I was able to ship everything back using a priority box for like $15.00. Usually I can find one redeeming quality with any business transaction, but not this time.

False advertising and an untrustworthy company.
The dress arrived later than the advertised delivery date.
The company also promotes worry-free returns on non-custom items via email request.
I wish to return the dresses because they are too large; however, they informed me that returns are not possible and offered only £20 for two dresses that I paid £183 for. This situation is disappointing and raises concerns about the company's reliability.

False advertising & a dishonest company.
Dress arrived much later than advertised.
The company also advertises worry free returns on non custom items via email request.
Wanted to return the dress for a different colour - went back & forth over email for 14 days them offering me credit to keep the dress. Explained I didn’t want the dress & colour but would be happy to re-order in a different colour after returning this item .. also accepted return postage cost.
Final email from the company and no response since was them saying it was a custom colour. I have attached screen shots showing it was not a custom colour or size but no response and no number to call.
Wish I could attach screen shots- I was going to order for my 9 bridesmaid but would never shop on here again.
Do not recommend- they do not follow through with their own policies

I ordered 3 dresses, the sizing was off on all three of them and the variance was huge by a good 6/7 inches. The return process was incredibly difficult weeks of emails and pictures being sent to evidence the issue and finally got the ok to return the items in Dec 2024. It's now June 2024 and the items were returned to me by Royal Mail today, they were uncollected from customs in China. I give up. I think if you manage to get the right product then it may be ok. If you have any issues though or need to return anything it will be an absolute nightmare. I wouldn't risk ordering from here again despite having one really nice dress out of the 4 ordered. I'm now at a loss with the other 3.

UK? Ships from china
Takes forever. Poor quality. Sizing a joke.
Shocking customer service. Avoid!!

FAKE company
I ordered a dress for £100 which shows standard sizes are in stock and it should have shipped in 48 HRS but no email after 3 days so I contact them and just waiting. Every time I chat with new operator and no help at all. They are saying if I cancel I will loose my money. Definitely a Scam

Appalling.
Thay cannot get my address correct, so cannot be delivered.
So I get offered a 40% refund for their inability to print a correct address.

Being named LeelyUK, I assumed they were a British company. No, another Chinese ripoff scam.

I ordered my $220 dress because they said that it would be shipped within 48 hours. I ordered expedited shipping and it said 3-8 days. After 3 days my dress wasn't shipped yet and I messaged them and they said that they had a lot of orders right now. I then wanted to cancel my order and they only gave me 50% refund because it was after 3 days. Would not recommend. False advertising. Also, I found a similar dress at Macy's on sale. If you have a Macy's near you, I would check that out before ordering from this store.

Really really bad. Ordered a dress for daughter’s prom, the fit was very small around the hips. The dress cost £100 and the finish of the dress was very bad, looked like it had just been knocked up to order in a sweatshop … no lining, no tags, and poorly made. I asked for a refund and was told to keep the dress and they would give me some of the money back. I want to send the dress back and get full refund. But I have to send it back to china with no guarantee I will receive my money back after they take handling fees, administrative fees and my payment for delivery. SCAM COMPANY FROM CHINA
Have now reported this company to ftc.gov.
The website Leely uk, leads you to believe they are running from the uk, so why do I need to send the dress back to china!!
Also 5 star reviews are fake, as I realised someone had used my name to make a good review 1 month ago, which did not come from me. I have removed it. I’m taking it some of these other 5 star reviews are people that have just ordered their dresses and unaware that they are being used to make good reviews and they are probably sat waiting for a dress that may or may not turn up and probably won’t fit when it does eventually arrive!!! ‼️

Absolutely appalling company who tried to refuse me a refund for whilst I was still inside the return window. As soon as I threatened legal action they refunded me without even asking for the dress back. The dress arrived stinking of plastic and felt so hard and cheap and it had a rip in it.

This company is in china. We ordered a prom dress for my daughter. I’ve sent it back because it was too small. This cost £38.00 with Royal Mail. It’s been with their customs now for 2 weeks. Correspondence with them made it appear that I would have a refund as soon as I sent it. They then said that I would have to wait until they received it.

Likely going to have to purchase another dress soon. Her prom is in 4 weeks time.

Not like on website
The shipping was not the issue here it arrived according to when it said it would it’s the fact the item does not match what’s on the website it’s ridiculous the sizing is also horrendous but at your own risk waste of money!!!