Leen Bakker Reviews 

Great quality, prompt delivery

Excellent service, price and staff. All great.

Super team and perfect stuff

The quality of the product and the service were excellent, as expected. Thank you!

My first experience with leen bakker was excellent. I had a problem with my order I contacted the customer service, very fast, attentive response. It wouldn't definitely my last experience. Keep the good job!

Customer service is not responsive not even through calls or multiple emails and neither the store, I have raised complaint for mattress not received of the same size but there is no reply yet. If leen bakker is replying to contact customer service and nobody is responding back, what should we do?

DO NOT BUY ANYTHING FROM Leen Bakker or any of their branches. Within 3 months of delivery, one of the cushions of my sofa developed two rips. I immediately tried to get Leen Bakker to repair the cushion. The customer service number does not answer. I called twice and was left on hold for over 30 minutes and still nobody answered the phone. After nearly 4 months, 25 emails, at least as many phone calls, contact with three different store managers, and an in-person visit to the branch where I bought the sofa, Leen Bakker did not respond. Following the advice of the consumer protection agency, I sent Leen Bakker an email terminating the purchase agreement and demanding a refund, informing them that I intended to file a complaint. To this message they replied immediately, said the defect is not their responsibility, that they will not resolve it and will "close my case." I have filed a complaint.
I found out that Leen Bakker has been fined by ACM (look up Leen Bakker on the consuwijzer website) and they have not acknowledge their violations either.
* The response from Leen Bakker below makes no sense, as the problem has been the lack of response from customer service, as mentioned in my post

Very reasonable price with good quality products, but they missed the website the information there not really clear especially for korting or bonus

I ordered 6 dining chairs on 30th May. It was supposed to be delivered on 31st May. But only 4 chairs delivered. After I inform customer care they arranged on 3rd June to deliver the remaining 2 chairs on 4th June. Today it is 6th June I am still waiting for those 2 chairs. Also not much care is taken to pack the chairs properly so that it can prevent scratches. 2 of the chairs out of 4 already have small s rates which could have easily prevented by good packaging. Reaching out to customer care is also a big pain as there is long queue all the time.

Value for money. Fast delivery.

I ordered a Roos plant from leen bakker, that is offered through a partner "plant in a box". I received the plant today with a pest of aphids (green and white insects). I contacted Leen bakker costumer service, and was informed that it's the partners responsibility. I tried to contact ultiple times the partner through the phone number provided by leen bakker, but impossible to reach them. At the end of the day, the plant is on the garbage and my balcony (where I took the plant out of the box) is with aphids on my other plants immediately! Because of this I left the following review on the product on leen bakker website: "I received this Roos shrub today, and the plant and box where it came in was full of green and white insects, in a couple of minutes after I realised it my other plants next to it were already with green insects. Now I have a pest on my balcony!".
The review wasn't accepted by Leen bakker saying that: "We hebben je beoordeling gelezen, maar helaas voldoet deze niet aan onze richtlijnen. Vaak gaat dit om klantenservice gerichte reviews zoals levertijden of problemen met uw order, dit gaat niet over het product zelf. We zullen de beoordeling dan ook niet publiceren en vragen je hierover contact op te nemen met onze klantenservice." Scandalous!

The purchased pillow top is way shorter than the 180 x 200 measure. Waiting 48h for it to increase its size, as instructed, does not solve the problem. It is very difficult to return the product back to Leen Bakker. Their website instructions says it can be returned in any physical store, but that is not true. The store (Cruquiusplein 52) did not accept it back, refused to give me any explanation about it and they were also very rude. I had to pay the post costs to return the product.

Leen Bakker refused to publish this review in their website.

Good products, not the best service, especially the availability of customer service

Terrible customer service from leenbakker and the supplier they contract with (Beliani). Ordered two bedside drawers, which when they arrived were not up to the quality expected. Not a problem so far, I would just return them. However since this is sold through Beliani, leen bakker won’t help with the return, so I had to go to Beliani directly. Beliani customer service was completely useless, at first they told me they would areange a pickup, then changed their minds 3 weeks later after I followed up, and then asked me to send it to a depot. After challenging them on that process, they stopped responding (it is now 1.5 months since I initiated the return). I also followed up with leen bakker but they take no responsibility since it’s a seperate supplier. Pathetic performance from both leen bakker and Beliani, I won’t do business with either again.

Horrible service horrible quality
i wanted to return something they dont pick up the phone i had to carry the big chair by myself to the store then they said i have to return to the original supplier.
Leen bakker is selling it !! Ridicilous.