How rare these days to be able to call a company who employ people to answer the phone. Not only that, they speak and understand English. Gemma was fabulous from start to finish. Understood the query... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am newly back in the country and navigating my way around all the providers I have for my new house. I received a letter from Leep and didn't know what it was for so I called and spoke to a lovely y... See more
Company replied
I have just spoken to the most helpful and kind member of your staff on the phone Hannah, she spoke clearly, was very warm and explained everything to me and sorted my account and the transfer to my n... See more
Company replied
Brilliant, professional and caring staff. Michelle was very nice, answers were professional and quick. She understood my problem and hopefully it will be sorted out this week. She also explained me... See more
Company replied
Company details
Written by the company
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Contact info
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, United Kingdom
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4.8
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very nice lady very helpful thank you
Very nice lady very helpful thank you
8 June 2026
Unprompted review
Reply from Leep Utilities
Good morning Jentina
Thank you for your kind review. We're delighted to hear that you found Deborah helpful and that you had a positive experience. We really appreciate you taking the time to share your feedback.
Have a great day!
Kelly
Contacted Leep regarding a query with…
Contacted Leep regarding a query with my bill, spoke to Michelle who explained to me what the additional charges related to clearly and precisely. Great customer service by Michelle.
8 June 2026
Unprompted review
Reply from Leep Utilities
Good morning Steve
Thank you for taking the time to leave us a review. We're pleased to hear that Michelle was able to explain the additional charges on your bill clearly and precisely, helping to resolve your query. We'll be sure to pass on your kind feedback to her.
We appreciate your comments and are delighted that you received great customer service.
Have a great day!
Kelly
Reply from Leep Utilities
Good Morning
Thank you for your 5 star review, we really do appreciate you taking the time to leave this for us.
Many Thanks
Jo
Their system is absolutely works great
Their system is absolutely works great! Great customer service, I'm really happy, just in a couple of mins they find a great solution! Thanks agan and again..
4 June 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for sharing your experience. We’re thrilled to hear that you’re happy with our service and that our team was able to find a solution for you so quickly. Your kind words mean a lot to us, and we truly appreciate your continued support. Thanks again! 😊
Enjoy your day
Jo
Awful
Since I moved last year I’ve tried to find out why my Water bill was based on an estimated rather than my actual usage. It’s only me and my child and I’ve been charged £100 per month! We never ever use that amount! I’ve tried to get this sorted for MONTHS. Always different people replied to my emails. Always replying with different answers even when I’ve sent them pictures of my meter readings. Awful experience. Super stressful and very unfair, this company only wants money. Last month a very nice lady called Deborah replied with a helpful email, kind of sort out my problem but I still think that £65 per month is a lot when comparing to family and friends with more people in their households paying at least £20 less Than I do.
26 May 2026
Unprompted review
Reply from Leep Utilities
Good morning,
Thank you for sharing your experience. We’re genuinely sorry to hear about the difficulties you’ve faced in trying to resolve your billing concerns. We understand how upsetting it must be to receive estimated bills that you feel do not reflect your actual usage, particularly after repeatedly providing meter readings and seeking clarification.
We also apologise for the inconsistent responses you received, as we appreciate how confusing and frustrating that can be. While we’re pleased that Deborah was able to assist and make some progress, we recognise that you still have concerns about your ongoing charges.
Your feedback is important to us, and I would like the opportunity to review your account thoroughly to ensure everything is accurate and clearly explained, please can you email me at headofcustomerservices@leeputilities.co.uk with your details and I will get your account reviewed.
Many Thanks
Joanna
Great
I have been with this company for a year, their staff are always friendly and knowledgeable. Always answer quickly too. Spoke to Michelle today and she was wonderful and friendly!
3 June 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that you’ve had such a positive experience with us over the past year. It’s wonderful to know that our team has consistently been friendly, knowledgeable, and responsive, and that Michelle provided such friendly and helpful service during your call today. We truly appreciate your continued support and kind words.
Enjoy your day
Jo
Deborah from Customer Service is super…
Deborah from Customer Service is super helpful. Fast and accurate. Thank you so much.
2 June 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that Deborah provided such helpful, fast, and accurate support. We truly appreciate you taking the time to share your experience and will be sure to pass your kind words on to her.
Enjoy your day
Jo
Great customer service
I don't often write a customer service review but I was so pleasantly surprised by the level of service I received when talking to Michelle at Leep, that I felt obliged to do so.
Michelle was very helpful and patient and helped me with every aspect of my call, I couldn't fault her level of service.
1 June 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for taking the time to share your feedback. We’re especially grateful that you chose to leave a review, and we’re delighted to hear that Michelle’s service made such a positive impression.
It’s wonderful to know that she was helpful, patient, and able to assist you with every aspect of your enquiry. Providing this level of support is exactly what we strive for, and we truly appreciate your kind words. We’ll be sure to pass your feedback on to Michelle.
Enjoy your day
Jo
Gemma was so patient and helpful
Gemma was so patient and helpful - she took the time to explain the billing system and how the new charges have affected me. Perfect customer service
1 June 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that Gemma provided such patient and helpful support. It’s wonderful to know that she took the time to explain the billing system and how the new charges would affect you, ensuring everything was clear and easy to understand. We truly appreciate your kind words and will be sure to pass them on to her.
Enjoy your day
Jo
Good, friendly service
Got straight through. Really helpful and understanding, sorted out my request straight away. Thanks!
1 June 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that you got through quickly and that our team was helpful and understanding in resolving your request straight away. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Very sensible helpful operator solved…
Very sensible helpful operator solved my issue very quickly.
1 June 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that our advisor was helpful and able to resolve your issue quickly. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Good experience
I would like to share my very positive experience regarding Joanna from the Complaint Management Team.
She was extremely kind, friendly, and very helpful throughout the entire process, which allowed us to resolve the situation very quickly and smoothly. Joanna was approachable, supportive, and genuinely understanding, and I truly appreciated the way she handled everything professionally and compassionately.
Thankfully, our issue has now been resolved. She also offered us a very reasonable and financially manageable payment plan, for which I am extremely grateful.
Overall, I am absolutely satisfied with the service provided by Leep water and I would especially like to thank Joanna for all of her help and support.
27 May 2026
Unprompted review
Reply from Leep Utilities
Hi Erika
Thank you for your lovely review. I am so please I was able to help and resolve your issues and should you need anything at all going forward please do not hesitate to contact me.
Many Thanks
Joanna
I was really impressed with how quickly…
I was really impressed with how quickly Gemma responded and how efficiently she helped resolve the issue. I’d been paying a much higher direct debit than necessary, and Gemma promptly talked me through the options available going forward, as well as confirming a refund for the credit on my account.
22 May 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Ami
Thank you so much for your lovely feedback. We’re really pleased to hear Gemma was able to resolve the issue quickly and clearly explain the options available to you. It’s great to know she could help reduce your direct debit and arrange the refund for the credit on your account. We’ll be sure to pass your kind comments on to Gemma.
Have a great day!
Kelly
Hanna was happily helpful
Hanna was very patient and helped me to understand what to expect from my next bill.
21 May 2026
Unprompted review
Reply from Leep Utilities
Good morning Davina
Thank you for your kind feedback! We're so glad to hear that Hanna was patient and helpful in explaining what to expect on your next bill. We truly appreciate you taking the time to share your experience
Have a great day!
Kelly
Great service and very helpful on the…
Great service and very helpful on the phone
21 May 2026
Unprompted review
Reply from Leep Utilities
Good morning Leon
Thank you for your kind feedback! We're so pleased to hear that you received great service and found Will helpful on the phone. We really appreciate you taking the time to share your experience.
Have a great day!
Kelly
Great customer service, made the process easy
Easy process to open the account, the gentleman on the phone was polite and helpful, explained the meters readings cycle and all the other questions I had.
Webpage is easy to navigate.
21 May 2026
Unprompted review
Reply from Leep Utilities
Good morning Mrs Tudor
Thank you for your wonderful feedback! We're delighted to hear that the account opening process was easy and that our team member was polite, helpful, and able to answer all your questions clearly. It’s also great to know you’re finding our website easy to navigate. We truly appreciate you taking the time to share your experience!
Have a great day!
Kelly
Reply from Leep Utilities
Good morning Wesley
Thank you for your feedback! We're delighted to hear that Mike was very helpful in handling your query. We’ll be sure to pass along your kind comments to him.
Have a great day!
Kelly
Very nice lady on the phone
18 May 2026
Unprompted review
Reply from Leep Utilities
Good morning James
Thank you for your lovely feedback. We’re delighted to hear that you had a positive experience and found Michelle friendly and helpful. We really appreciate you taking the time to share your comments.
Have a great day!
Kelly
Leep Utilities customer service
I made a query to Leep last week through email and they were very quick to respond and resolve my issue.
14 May 2026
Unprompted review
Reply from Leep Utilities
Good morning Lily
Thank you for your kind feedback. We’re pleased to hear that your issue was resolved quickly and that you had a positive experience with our email support team. We appreciate you taking the time to share your experience with Leep.
Have a great day
Kelly
After 7 phone calls and 6 emails Mike…
After 7 phone calls and 6 emails Mike was the only one who sorted my problem out and managed to get the bottom of it, thanks again Mike a credit to the company.
19 May 2026
Unprompted review
Reply from Leep Utilities
Good morning Kate
Thank you for your kind words. We’re sorry to hear it took several calls and emails to get the issue resolved, but we’re delighted that Mike was able to get to the bottom of it for you. We’ll be sure to pass your feedback on to him — he’ll really appreciate it. Thanks again for taking the time to share your experience.
Have a great day
Kelly
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