Leetchi Reviews 1,237

Dear Sir or Madam,

I just tried to spend the money pot 3 times, with no avail. It says "Unsuccessful Bank Transfer". I used 2 different bank accounts.
The "help" button on the website leads to a login screen. I wasn't able to login.
The phone-number mentioned on the confirmation email is wrong: +44 20 8068 2189

I don't understand French, it seems the phonenumber below "Legal Imprint" changed. I wasn't able to contact the headquarters.

Please get in contact with me: merely.labeledATemail.de (please use this email. I am not using Gmail and I don't want to see me Name written here. Replace AT with @).

Thank you!!

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UPDATE 05.02.2022:
WHAT customers should know:

Question:
1. What has happened to your corporate phone-numbers on your website? Why don't you correct the wrong numbers in your response-emails and on the website?
2. Why not communication via helpATleetchi.com? Are
3. Why do you don't use regular communication tools, like normal companies are using?

Please answer them here and not privately, everybody should benefit and understand what's going on.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Update: 11.02.2022
I tried to contact Leetchi on their Facebook page
leetchi.com several times. I did not get any response.

what's wrong with you I created a money pot to raise money for my mother's analysis, I sent all the documents but the transaction is always refused without any answer from you. The situation is already urgent, the account is in my name, Elena Cristina Morozan.
We have sent all the requested documents but no one seems to check them and a message of transaction refusal is still being sent. Please unblock the situation.
My money pot:
o-mana-de-ajutor

Update: thak you!

I have tried to contact customer service via the contact form multiple times and by phone but no one picks up the phone and I haven't received any reply to my multiple requests (despite a 5-days reply policy mentioned on the website).
I cannot validate my ID despite uploading it 3 weeks ago and a 24-hours validation policy mentioned by Leetchi.
Eventually, I had to pay 175€ from my own pocket to cover the amount that is currently blocked in my money pot for a farewell present.
I start suspecting this is a scam, especially when I look at the automatic replies from Leetchi on TrustPilot.

I've submitted a request for assistance 3 time through the Leetchi help centre and via email without a response, even though their website states they will respond within 5 days. I've been waiting for my ID to be validated since 6th January 2022 so I can transfer the funds collected for a retirement gift for a work colleague.

We have created a pot for an urgent humanitarian work for the victims of typhoon Rai in Dumanjug Cebu, and leetchi does want to release the 610€ we have collected. My husband and I have even personally donated to this fundraising. The rest of the donations even came from close friends. I have a verified account. I see that I am not the only one meeting the same issues. Leetchi take the distress of people hostage...
I tried calling them on a UK number but it is a number that doesn't exist. I also tried to reach them in Paris phone line but no answer and I ended contacting them on Facebook messenger and I received a monotonous reply of someone named Alice. But a week has passed nobody got back to me! What is wrong with you leetchi ? I am one step to do a public video on social media to address the problem. Please help spread this message.

Suddenly leetchi locked my account and my money pot without any reason after i tried to spend my money from a pot that we organised for a friend . I think it’s a very bad website since they collect and keep money of others, this is criminal, no one is replying when you try to contact them, neither on email, neither on the call center! Does anyone faced the same problem? I need to know if there’s any solution please

Update 17:05 25/01/2022
Hope would they be as responsive on replying to the review as replying on emails, i communicated the informations needed.

Update 21:07 28/01/2022
Already more than 3days since Alice said that someone is going to get in touch with me, and already one week since the first transfer bank was refused and still not a single explanation about the situation, what a horrible team, and why to lock my account, which company can do this to her own users?
Still wondering where my money disappeared.

Update 10:54 07/02/2022
It has already been more than 2 weeks and still no answer !!

My colleagues have been collecting money for a gift for me, but I can't do anything about it! The website won't let me confirm my ID. I've been waiting 3 weeks already for their support!

I used the service to raise money for a charity. All went well until I wanted to transfer the funds. I've tried 3 times but the requests were rejected. I tried to call their help line but the number doesn't work and they are not replying to emails (help...leetchi.com) over 3 weeks.
I don't recommend their service

EDITED: This is definitely the worst service and slowest service I have ever experienced. In order to withdraw money I need to send them very long list of documents. If you can use other services

Hi All
Getting you ID validated appears to be near impossible at this time. I have been waiting since the 3rd January and nothing. The support form doesn't generate any response. The money in the pot is now held hostage by Leetchi.

After collecting money for a farewell gift, I cannot transfer it to my bank accout. My requests were cancelled 6 times without any reason. Calling the support does not work as the number provided in the email does not exist.
I contacted the support via email several times without any feedback. I can't buy the gift now and this is a tragedy. I cannot recommend this company at all and should have read the feedback in advance, as this is a common "issue".

I have been waiting for my
ID to be verified since the 4th of January. I have followed up with emails and filled out the online form to which I had received no response.
Following my posted review on Trustpilot I received feedback from what I believe to be from a Leetchi employee called Gilbert, I responded to Gilbert with the requested information (on January 17th) to which I have not received a response since.
I would like to access the pot which was kindly collected from former colleagues on my behalf. It is impossible to get in touch with a leetchi employee, I am not sure what to do next.

Hello all,
I just started to use Leetchi yesterday and I am very disappoint, I try to withdraw my pot because I would to cancel it and I receive a message to say that the transaction failed but with no reason and no way to restart an operation !
So I have no information from them about my money 96 euros !
Does this company is a scam?
Kind regards,
Baudry

Hello,

I have waited since 05/01 approval on my spend pot validated. I waited for 48h to retrieve the gift cards, until now (10 days). I have sent a help request from contact form, calling the contact line and sending email for help. I have not received anything. It's getting frustrating as I would like to use the gift cards to do my travel which on 1st February!

I wish I'd read these reviews first, following the sudden death of a friend we set up a cagnotte to help pay costs. This week I have tried 3 seperate times, 3 seperate bank accounts (my own included who I never have problems with!) and the money transfer has been refused 3 times. There is absolutely no reason for this. You know a death is distressing enough without your money to find some good in this situation being held hostage. This had better be solved rapidly, it's cruel and unnecessary stress.

By the end of November we created a money pot for a farewell present of a colleague. As the organizer I added my payment method, when I contributed right away and followed the process of validation. But my status of profile validation was not going anywhere. I tried to contact costumer service via different phone numbers, but even the new number from the answering machine didn't work. In the meantime I became suspicious and saw very bad reviews on facebook and trustpilot. So I tried the customer service via instagram and finally got a response. Eventually after a while I got my profile validated and requested my money pot transfer on Dec 6th. In the meantime, luckily some of our money pot contributors could get their payment back by their individual banks, but half of the amount still isn't transferred. I contacted Leetchi another time 6 days ago and still get no response. We needed to buy that colleague's gift very quickly and the way they hold of our own money is unacceptable, especially when they charge additional fees for the collection. I wouldn't recommend using this platform at all.

Update: On January 6th I received a message from the help team "once you will be able to get access to your account, you will be able to ask for a new bank transfer of the right amount"

Well... Too bad I still can't access the account.

On January 10th: I got an E-mail from the help team to reset my password, which I did. But guess what? Still no access to the account.

I still believe this platform is fraud and its been more than two months I'm waiting to get my money back. I would totally avoid using this provider!

I created a money pot to collect money for our managers present. It says on the website it will take up to 48 hours to see the money in your account after you request a bank transfer. 5 days later, the request has not been processed, I have not received the money, did not receive an email back when I enquired about it. As such I was forced to send a message on Instagram which was replied to 3 days later. I've been asked to be patient, when I'm out of pocket by €100, they will not give me a timeline as to when I'll receive the money. Why can they take your money from you instantly but cannot give you a timeline as to when you'll be allowed to actually receive the money?
The company is a scam, do not trust them as they'll just keep your money!

Update: Alice, you keep telling me to be patient and that someone will be in touch but won't tell me when. It's been 5 full days now and I still haven't had any communication from an agent and my bank transfer hasn't even been processed. AGAIN you should not be offering a service and continue to take money from people if you cannot fulfil the full service! There is nothing on your site to provide information that there'll be a significant delay in getting your money, so you're luring people into using you service under false pretenses. That's false advertising and is illegal!!! This is such a disgrace, this close to Christmas to leave someone without their money for this long and no guidance with how long it will take for someone to even get in touch with me never mind to receive my money. I should have read every single other review before I used your service as they all say the same thing!! Scammers!

I should have read the reviews before! I created an account and already collected some money for a leaving gift but I cannot spend it because so far, my ID has not been verified. I tried to call them (number does not exist) and sent them many emails without a single reply.
This is outrageous! I will never use it again.

Update 17th of December:
After this review, someone from the client service team contacted me and told me that he was able to verify my ID even though I first got an email that my ID could not be verified...
In the end, I was able to spend the money pot. I did it via bank transfer, so I hope this goes smoothly.
So all in all, this review helped to get things done but Leetchi really needs to work on their customer service. Thanks to Leetchi for taking care of this after all.

Update 20th of december:
I need to take my positive review back from 17th of december back. I requested the money to be transferred to the beneficiary's account. However, for some reason, the beneficiary's account was refused, hence I tried to have the money transferred to my own bank account, which was also refused for no reason. Sorry, aber da ist wirklich ganz viel faul an der Plattform! This is not acceptable and of course no one is getting back to me....

If this isn't a scam, its the worst run service I've encountered. I was sent a gift from some colleagues and I followed the process to upload my ID as required. Waited a few days and after not seeing any activity I tried to contact someone but that is where it fails. The Zendesk support process doesn't work, they don't answer email and the phone number is not valid. I suspect they keep the money until someone gives up or complians publicly.

Update 1 (16 Dec): Hi Alice. How do you propose I send you those details? There are a fair number of similar responses here, but without a useful mechanism to do anything. My money pot is under my name as used in this review.

Update 2 (18 Dec): I have responded to your request via Trustpilot, but I don't have a reference number as the Zendesk support process is broken. I can't login and my request to change my password doesn't arrive. All I can provide you with is the name of the money pot, which I have done.

Update 3 (22 Dec): No responses or changes inside my Leetchi.com account. My ID is still not verified and I haven't heard back from anyone other than the response below.

Update 4 (24 Dec): I got a response to my email and the process worked from there. Transferred the pot to my account and it took a day so I have my money. Still not a great experience but at least it worked in the end.

having difficulty collecting the 800 eur, payment has been rejected twice. I have called the helpline quoted but doesn’t work, I have sent 3 emails and no response. It feels like a scam at the moment

I have opened a money pot to collect donations for a colleague that is leaving us.
Setting up the money pot and collecting the donations is really working smoothly!

Challenge is to get the money out of the money pot.
To be able to do this, you need to complete your profile. Amongst other this means to upload your ID.
On the website they state that validation of your ID can take up to 24 hours. I am already waiting for more than 2 weeks!!
No communication from them on this topic.

I have tried to reach them via the contact form on the site. No response.
I have tried to mail them. No response
I have send a reminder. No response.

In the mean time the money pot is exceeding EUR 300,- and the idea was to get our colleague a nice present before Christmas.

Alice, since I get no response via the other ways I am trying this path.
Money pot is called Joop.
Please support me in getting this arranged so we can have the money out shortly and are able to deliver the present before Christmas! Thanks!

Update 17-12-2021: after this review, I have received a mail the day after. Apparently, the picture of my ID was not good enough and I need to upload a new picture. However it is not possible for me to remove the old picture, nor is it possible for me to upload a new one. I replied this via mail....but no answer or action yet from Leetchi.
Still hoping we are able to deliver the present before Christmas....

Update 21-12-2021: Finally my new ID picture got processed yesterday. With that my profile was complete. I have requested the money transfer directly after. On the site it is stated, this can take 48 hours, but already within 24 hours the money was received.

All in all: the concept works well, but if something goes wrong it is challenging to get in contact with them.