Legaldesk.dk Reviews 

I have a very bad experience with the Legaldesk.dk The employees are not professional and incompetent. They didn't solve my problem through telephone call and on written emails during the 23 days, unless I came to the Legal team office.
No body knows the customer problem and not interested to solve the problem, but just coming for the attendance.

I paid for a service more than 1 year ago. For months I emailed them and got no response. They informed me that the process will take 4-5 months to complete. It is still not completed and I have no idea what is going on. Super frustrated and un-professional! Stay away from this company

I signed up with LegalDesk for the registration of my ApS because their site promised quick turnaround. Perhaps my experience was unusual, but I had a very frustrating process which involved excessive delay (2+ weeks for registration, delay completely on their end), and requiring multiple phone calls and email follow ups on my end. All I really needed was for them to confirm the capital contribution and yet their lawyer/case worker sat on this simple task for days, resulting in loss of business for me. There was also some kind of software bug that resulted in me having to complete several steps again that I had already completed (and which their customer support team could see I had already completed). I paid nearly 5000 dkk for the service and they willingly refunded me 875 dkk for my difficulty, but I cannot say I am glad to have used their service or would recommend them.

So we had some concerns because we were non-EU founders. But all the procedures had been done at the best mode. Legal Desk is a trustable legal platform for ApS registration :)

We initiated the process of shutting down our company through Legal Desk on November 3rd, 2024, hoping to avoid the legal and administrative headache. Unfortunately, what followed was nearly a year of radio silence, confusion, and zero accountability.

The payment was processed almost immediately, but since then, communication has been abysmal. We rarely receive any updates, and when we do, the instructions are vague or unclear. Despite reaching out multiple times, we have not received any meaningful assistance.

To make matters worse, we are still receiving digital mail from SKAT and the Danish Business Authority without any idea how to respond or whether Legal Desk is handling it at all. The very reason we paid for their service was to avoid this exact stress and uncertainty.

We feel like we’ve been completely abandoned after payment, with no transparency or resolution in sight. It’s incredibly frustrating and disappointing.

Beside above this delay meant that we pay more fees to the bank, and other services, while waiting for a resolution with Legal desk.
Also there was nothing really complex or unusual the company was inactive since we started it and there was a total of 12 transactions.

I would strongly caution others from using Legal Desk for company related services. This experience has been anything but professional.

Update: After reviewing the details and contacting SKAT, it was clarified that the issue arose because Legaldesk did not act on the document they received from SKAT on February 19th for over three months the period after which the document becomes invalid. To this date, Legaldesk has refused to acknowledge their mistake and appears to be overlooking the matter.

Edit 1 – Update:

In their edit bellow as you can see they still refuse to admit their mistake, and that the documents they were waiting for was already in their hands since February, and we had to contact skat again because it is only valid. for 3 months so they can proceed.

Just so you know what kind of company you are gonna be dealing with if you choose to go with their service after reading this.

The situation with Legaldesk has unfortunately not improved. The process has stalled again for over a week on this step:

"Payment statement received
We have now received the signed payment declaration and will send it to the Danish Business Authority within 1-2 business days.",

We are no closer to resolving the company closure. Despite our repeated attempts to get concrete information, Legaldesk has been unhelpful they do not know the status of our case, and when we requested a call from the manager, we were refused.

We were told that the manager is “taking it personally,” but he is unavailable. We continue to go in circles with vague answers and no accountability.

We have made it clear that if this is not resolved in the next few days, we will be forced to pursue legal action.

PS: The customer support we talked to is no way close to being friendly, he doesn't listen and that further adds frustration.

Setting up a company with Legal Desk was incredibly easy and straightforward. The entire process is clearly explained step by step, making it simple to follow and complete without confusion.

What really stands out is their customer support – even if they can’t respond immediately, they always call back within 30 minutes and are ready to help with any questions. I felt supported throughout the whole process. Highly recommended for anyone looking for a hassle-free way to start a company in Denmark.

The quality is going down the drain. Used them in the past and it was pretty fast. Now we have moved funds over to them for over two weeks and nothing is happening. Been writing earlier but only getting automated replies and reminders.

Rang them and the person on phone has been telling us for a week that they can see the money but nothing happens.

What a shame a good service getting complacent.

Edit: it moved a bit early last week so it seemed they got the funds but now it is hovering between step 11 and 13. The identify information and proof of capital. Mostly on capital confirmation step again now for weeks

Didn’t know there was a reply frist for getting back here on trustpilot but owner name is Sana Hayat and case was opened
09.06.2025 22:36.

Professionel og god service!

Very nice good service

The company is legit but their customer service is so bad! Worst! They respond to emails in 2 weeks and telephone line is always in queue. When I get to talk with a representative, she cannot help me because of technical problem. And what was the point of the customer call service if they cant cater inquiries.

Absolute worse service I have used, the webpage reloads a million times. it would literally take a junior developer a week to fix this terrible tech. Really painful UX. Also took super long to create the ApS. Impossible to take to customer service

Very easy to prepare legal documents without any legal knowledge. Step by step guide you to get the exact document that you need done.

Hi sir, I'm really also happy for these company. Face of all they have made a great job because of since I start to make or to open this company so everything was very fast as I want so I will say it's again thank you so much for this great job

I have used legaldesk in the past. I have been very satisfied; but the response time has become long and the processing time even longer.
They do not answer emails and there is always a queue when you call.

When you log on to their site for a status on the project you are working on, they write about what to be aware of with other companies - it is completely useless - just a distraction.
The status on the processing of a company creation is days after you have been notified by the authorities.
I hope everything gets sorted out again - right now it's two stars from here.
it should be so simple to create a company through Legaldesk -. but it takes too long as it is now.

Translated with DeepL.com (free version)

very spammy and always trying to upsell me extra products.

Very bad experience. You have to poke every time to get them to respond to you and process your case. They promised 48hrs, it's been 7days, still no movement.
Vis the pricing, they say "Save DKK 4,000 Compared to traditional lawyer" You will end up paying more than 4k due to additional services they will add on it and that are required.

Very good responses and support from Simge

When I contacted LegalDesk they told me that the prenuptial agreement would be finalized in a few days, it's been over 2 weeks now. They have not followed through.

I understand that this process is very smooth in general, or at least in theory. And the situation at the end of February (when the capital requirement finally got implemented by Ehrvervsstyrelsen, from 40k to 20k, probably put a restraint on the system (many applying my guess)).

But I'm so incredibly dissapointed. Since I choose this service becuase of the 48 hours-gurantee.

I called them after 3 days and asked how things were going. The support specialist told me that everything was in order, the money had arrived and that they would send in the papers to Ehrvervsstyrelsen. I would then have my CVR number at the latest Friday. After an other 48 hours I went in to my account to check on the process. And could see that it no longer looked finished. So I was confused and clicked ok, ok to just you know ... I was not thinking.

Anyway, I opened up the chat window (had to activiate functional cookies before I could), and there I see a message where a support specialist (not sure if was the same as I talked to), telling me that I needed to upload 2 ID:s. Even though passport was stated to be enough. But perhaps I missed something. She also wrote that there was 25 DKK missing, so I had to transfer that. (Even though I transferred 20050 DKK).

So now I have to wait until she responds me again, so I can transfer the money, plus upload one more ID.

Which means that I can have my CVR number maybe at middle of next week? This is of course far from the 48 hours they advertise.

But what I do not understand is why the support specialist did not tell me this when I called them? Instead someone texts me on the chat (which I have to log into see). They did not have the decency to email me assap?

Perhaps this is something they do in order to buy time?
Perhaps it is just an honest misstake?

My point is that I choose this service for the speed, since it was important for me due to some invoicing requirements I have. If I knew this, I could have solved the invoice requirements via an other company.

Easy and clear service. It could be helpful if there could be an option to preview the document before making payment.