Legend London Reviews 

6,710
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,479 reviews, most reviewers were somewhat happy with their experience overall. Many buyers share that the garments feel extremely comfortable and showcase a genuinely stylish appearance for everyday wear. Shoppers frequently express gratitude when customer service representatives quickly resolve sizing mistakes or delivery issues before items ship. People often mention receiving their parcels promptly through standard mail services. However, some reviewers were not happy with unexpected sizing discrepancies and having to pay out of pocket for return shipping costs. A few other people also felt that communication channels can be frustratingly slow when trying to get updates on missing orders.

What people talk about most

Order

Users describe ambiguous interactions with order experiences, as feedback is sharply divided. Many consumers... See more

Product

Consumers find product experiences to be mixed, with many praising the great quality, comfortable fit, and... See more

Customer service

Customers consistently note ambiguous experiences with customer_service. While many reviewers praised the... See more

Response time

People report negative experiences with response_time, citing instances where they received no reply after... See more

Delivery service

Customers had ambiguous experiences with the delivery service. Many reviewers report extremely fast shipping... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The grey coloured T-shirt seems to have issues with the thread in the sleeve. I’ve had two and both have come apart at the sleeve. The others have been fine and are a good fit and look. The service... See more

Company replied

Rated 3 out of 5 stars

Ordered the 3 for 2 on the T-shirts, what could possibly go wrong with that, 3 T-shirts all the same size, all the same design in 3 different colours, what turned up was completely wrong. How is it ev... See more

Company replied

Rated 2 out of 5 stars

Placed an order with 4 items with one item sold out. The refund of sold out item was received promptly, however the remaining order was delivered with one item missing. Emailed the customer service 3... See more

Company replied

Rated 2 out of 5 stars

I bought a linen shirt and linen trousers. The trousers seem fine but the shirt arrived with a freyed collar. Not what I expect from new (unless that's what I paid for). Not expensive but £30 nonet... See more

Company replied


Company details

  1. #226 of 236 best companies in Men's clothes shop

Written by the company

We are a London-based fashion brand specialising in contemporary clothing tailored for individuals with an active lifestyle. At Legend, our design philosophy revolves around three key elements: being fashion-forward, offering an impeccable fit enhancing the musculature shape, and providing unparalleled comfort that makes you reluctant to part with our garments.


Contact info

3.3

Average

TrustScore 3.5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(6,710)

1,559 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Legend London T Shirts are of a very…

Legend London T Shirts are of a very high quality material wise, the touch and feel of the garments are just right and the fit perfect. Thank you to Houda also for helping me sort out an issue with an incorrect item in my order. Houda thanks for your swift resolution and outstanding customer service. Legendary from start to finish.

24 July 2026
Unprompted review
Rated 2 out of 5 stars

Freyed collar

I bought a linen shirt and linen trousers. The trousers seem fine but the shirt arrived with a freyed collar. Not what I expect from new (unless that's what I paid for).

Not expensive but £30 nonetheless and better shirts are available for that price.

21 July 2026
Unprompted review
Legend London logo

Reply from Legend London

Hi Roger,

Thank you for your feedback, and we are very sorry to hear that the shirt arrived with a frayed collar. We completely understand your disappointment, especially when you were expecting a quality item.

We would like to investigate this for you and work towards a resolution. Could you please provide the full details of your order, including your order number and the email address used to place the order? If possible, please also attach photos showing the issue with the collar.

Once we receive these details, we'll be happy to review the matter and assist you further.

We sincerely apologize for the inconvenience caused and appreciate the opportunity to make this right. We look forward to hearing from you.

Rated 5 out of 5 stars

Got my order and I absolutely love it

Got my order and I absolutely love it. I ordered the black suede trainers.
At first they sent the wrong colors but when I went to customer service I got swift response and quick replacement from Chioma.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

I received great support after I had to…

I received great support after I had to return an item that unfortunately was just to small and got a little confused with the return system, Ervin replied to my email with all the help and support I needed to return the item for a refund ,thank you Ervin

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Service Overall

Initially, I had some issues with the purchase and pricing, but Rania was quick to resolve this for me so I was subsequently very happy with everything. Will purchase more from them in the future.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Lovely product I bought 2 jackets by…

Lovely product I bought 2 jackets by mistake which I needed to return 1 for a larger size the other for a full refund they were so helpful QR code was sent to me such a simple way to send my package back I look forward to receiving my jacket in a larger size

22 July 2026
Unprompted review
Rated 2 out of 5 stars

I ordered 3 t-shirt through Legend…

I ordered 3 t-shirts through Legend London on the 25th of June. Although they looked and felt decent, they didn’t fit so I promptly returned them and according to Royal Mail they were received on the 30th of June (I had to pay for the return). Since then I have had no communication whatsoever, I did email regarding this but haven’t had a response as of yet but granted this was only 48 hours ago. Their website states that all returns will be processed within 15 working days, today is the 16th working day so to have not even received an acknowledgment of the return being received is slightly worrying. By the looks of the reviews on here, I am not the only one to have this issue so I would suggest Legend London employ more staff to deal with returns. 15 working days is a very long time to process a return but the lack of communication is just as concerning. In summary the t-shirts are ok and were dispatched in good time but problems will likely arise once it comes to returning!

30 June 2026
Unprompted review
Legend London logo

Reply from Legend London

Hi Charlie,

Thank you for taking the time to share your experience. We're sorry to hear that the lack of communication during your return process caused concern.

We would like to clarify that our team responded to the initial support tickets and emails we received regarding your return, and we have been working to resolve the matter in line with our returns process.

Thank you again for your feedback, and we hope to have the opportunity to restore your confidence in Legend London.

Rated 5 out of 5 stars

Legend London Quality for the fair price

Overall a very good experience ordering Men's T shirts from Legend London. Quality for the price is fair and decent cuts on the T Shirt. Medium is a actual medium.

I had got a size wrong and their contact us staff were very quick on the ball. Amir reached out and changed the size for me straight away. Super quick delivery also with Tracking from Royal Mail. I would recommend them and I will keep looking at the website for some further clothes.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service and products

Great products, good prices and excellent service!
Ordered 3 times and im not disappointed. Last time the shipping was a bit slow, but LL answered me in no time and even gave me a refund!

Im giving LL the best recommendations.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Already My 4th Order

Very fast delivery to Slovakia, I am already on my 4th purchase and I had great experience with Rania, as she has offered great support with my last order.

I will be ordering more for sure.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

My husband is really happy with everything we ordered from Legend London. The trousers and T-shirts fit perfectly, and he was especially impressed with the quality and comfort. He even called me after trying them on to tell me how comfortable the trousers were and how lightweight they felt.
We did have an issue with one item being out of stock due to a system error, but Houda handled everything brilliantly. She responded quickly, explained the situation clearly, and arranged a replacement in a different colour at my request. She kept me updated throughout the process and provided tracking as soon as the replacement was shipped.
Thank you, Houda, for your excellent customer service. We really appreciate your help, and we'll definitely be shopping with Legend London again.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

5 star Support

The reviews about this company put me off buying for a considerable amount of time. So recently I decided to contact support to express my concerns because, the clothing from Legend London, from the pictures, looked good quality.
I came in contact with Mubashir who was more than helpful understood my concerns, we talked over sizing and what would fit my person the best. Following the conversations I was eager to buy.
When the package came, there was an issue, I had received a wrong item. I contacted Mubashir, and as soon as they got to their mail that morning, they immediately processed getting that sorted in the event I wanted to return, and it was at no cost to myself!

I think a lot of the reviews here are people immediately rushing to leave one after something not going right, rather than contacting support first.

My advice is, if you have questions, contact support first. They sorted me out, and I would not have bought entirely, had I not spoken with Mubashir initially. Huge help, thank you! I even made a second order.

I'd recommend the 2026 spring/ summer textured shorts and shirt collection, alongside their overshirts. Very comfortable.

22 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look