legendURN Reviews 

408
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

The keepsake angel urn we ordered exceeded our expectations. The item was well packed and protected in the shipping box and arrived in less than week from when we ordered. We are highly satisfied with... See more

Company replied

Rated 1 out of 5 stars

I expected better quality for what I spent . The picture frame was dollar general quality , very light, generic feel. I spent over $140 for what I feel was just the tiny silver heart that my granddaug... See more

Company replied

Rated 5 out of 5 stars

Arrived on time and the urn was accurately described on the website. They were also easily accessible and highly responsive whenever I emailed them. I recommend using their services for procuring an u... See more

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Rated 5 out of 5 stars

We wanted some extra special for our little girl Pepper (she’s one of our senior cats). Her favorite toy is a stuffed dolphin and this urn will proved a beautiful resting place when the time comes. Th... See more

Company replied

Company details

  1. Shop
  2. also in
  3. Coffin Supplier
  4. Cremation Service
  5. Funeral home
  6. Pet funeral service

Written by the company

At legendURN, we help families find a personal and meaningful memorial after the loss of a loved one or a beloved pet. Since 2007, we have offered a carefully selected collection of cremation urns for ashes, cremation jewelry, keepsake urns, pet urns, grave decorations, and other remembrance products. We understand that choosing a cremation urn or a piece of cremation jewelry is often done during an emotional time. That is why we focus on clear information, personal service, and carefully selected products that reflect quality, craftsmanship, design, and meaning. Through our work with skilled European artists and craftspeople, we offer both timeless designs and more personalized options. Our goal is to guide customers step by step toward a memorial that feels personal, thoughtful, and right for the person or pet being remembered.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

408 reviews

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4.5

All reviews

(408)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you so much.

The urn we ordered arrived in perfect condition. It was packed wonderfully so it was very well protected. It was packed with care. The urn is even more beautiful then the picture.

10 February 2023
Rated 5 out of 5 stars

Excellent experience

I am very satisfied with everything related to this purchase. Prior to ordering I had a number of questions. I received timely and complete responses. The ordering process was simple. I requested engraving and I received a proof to approve prior to completion. The urn arrived packaged well within the timeframe that has been given. It was exactly as described and pictured.

2 January 2023
Rated 5 out of 5 stars

Thank you so much

We ordered a copper urn. It was beautiful. The team had good communication and made sure we received the urn in time. Thank you so much. ❤️

4 January 2023
Rated 1 out of 5 stars

Terrible

Terrible. I was expecting an urn for my mother I received an urn for an infant and as of this very moment to nobody has bother to call me back the urn is damaged not the air and I ordered terrible service terrible

14 December 2022
legendURN logo

Reply from legendURN

Dear Dawne,
Thank you for your review despite it only being just one star.

You mention having received the order broken or with damage and you complain about not having been called back and you complain about the urn being too small.

First allow us to address the dagamed goods. In case an order arrives damaged we always kindly ask our customers to make pictures of the damaged goods as well as the parcel and send them to us by e-mail as quickly as possible.
Then we have proof and we can file a damageclaim with the corresponding courier and offer you a free replacement or proper solution.
It's recommended to e-mail us so you can join the photos you've made which over the phone would not be possible.

Please also allow us to address your second complaint: the urn being too small.
The urn is advertised on our website as being a keepsake urn. You can find it here: https://www.legendurn.com/keepsake-urn-bronze.html

The capacity of the urn is only 0,13 L or 7,93 cu inch

The full amount of ashes of an adult person may amount to 3 - 3,5 L or 180 - 210 cubic inches of ashes.
This is explained by clicking on the blue question mark next to capacity.

Finally, our sincere apologies if we haven't called you back if you've left us a voicemail. We're a European based company operating in a completely different timezone and during the weekends our customer service is closed. But don't hesitate to send us an e-mail to info@legendurn.com mentioning your ordernumber and with the pictures of the damaged goods and your desired solution and we'll treat your demand as soon as possible.

Best regards,
legendURN

Rated 4 out of 5 stars

I purchased and urn back in July

I purchased and urn back in July, I didn’t receive until the end of November. I was always sent emails by Kevin assuring me that it would arrive and they kept me updated through the entire thing. If you go with this company just know you will wait a bit but the end result was worth it for my family and I. It’s truly a stunning piece of work and I am happy that they were able to deliver to me here in the States all the way from the Netherlands. Thank you Kevin and thank you everyone at legendurn

29 November 2022
Unprompted review
Rated 5 out of 5 stars

Purrfect Final Resting Urn

I received my urn for my boy, Milo, today, and it’s just perfect! I requested to have a bit more orange glass used in it as he was an orange tabby. I was sent a picture of the sculpture for approval before it was shipped to me. Very pleased with the customer service from start to finish. Thank you for such a lovely final resting place for a very special and adored fur buddy!!

28 November 2022
Rated 1 out of 5 stars

Ordered this on 8/31

Ordered this on 8/31. Have yet to receive. Tracking since 9/24 shows in Tennessee.

13 October 2022
legendURN logo

Reply from legendURN

Thank you for your review despite the fact you rate us at but one star connected to the fact the delivery hasn't happened yet.
Your order was still in transit. Any possible delays or loss by the carrier, in this case: FedEx are out of our control nor do we have insight in how or why the delivery has been delayed.

In such cases we're also dependant on the services provided by FedEx.

Considering the last update dates from 24th of September we assume the parcel has been lost: https://www.fedex.com/fedextrack/?trknbr=277674159032&trkqual=2459830000~277674159032~FX

In such a case we will file a reclamation claim with FedEx and you may choose to have the item refunded or reshipped.
Don't hesitate to contact us for this at info@legendurn.com

Best regards,

legendURN

Rated 5 out of 5 stars

Beautiful Urn

It is very difficult to have to deal with anything related to the death of a loved one. The website offered unique and beautiful options to represent one’s loved one after their loss. The customer service was easy to deal with and very responsive.

26 September 2022
Rated 3 out of 5 stars

Flawless unfinished figurine

The figure is flawless but it lacks functionality. The bottom cap to close the urn doesn't actually close, or even fit where it should, it's more of an underlaying piece of raw ceramic that is not attached to the urn, and doesn't come with any type of padding so it's prone to damaging the surface underneath. It also doesn't come with any type of rubber seal because it doesn't sit perfectly under the piece - weird how little thought went into this part of the urn. It comes with a bag and zip tie because evidently you can't place loose ashes inside. It also comes with 6 silicone glue dots to place on the bottom, so you can use 4 to put on the corners so the urn won't damage the surface it sits on, but the other 2 are not enough for the bottom cap. I was amazed that this bottom part was made as if this were a cheap piece while the piece in itself is pure gorgeousness and luxury, which matches the price, hence 3 stars, since functionality, I believe, must be flawless in an urn.

24 September 2022
legendURN logo

Reply from legendURN

Thank you for your product review.
The urn you're describing is made from porcelaine and therefore has no screwcap or fixed locking mechanism as an opening as porcelain works too much when baked and made.
Hence there is a big opening on the bottom over which the also porcelain lid can be glued after having filled the urn.

Glue is sold and recommended on our website and even on the productpage of this specific urn.

Without glue the lid will not make sens nor remain in place indeed.

Thank you for your review so we might clear this up for anyone reading this.

Best regards,
legendURN

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