LensCrafters Reviews 

I purchased glasses at LensCrafters and a few months later the lenses cracked all around the edges with tiny prism like cracks. I returned and they replaced my defective lenses. After a few more months the same thing happened again. They said maybe the lenses were too tight in the frames so they replaced my frames and lenses but refused to extend the warranty even though these were new glasses,and charged me a co pay this time. They said when warranty runs out in a couple months I would just have to buy a new pair. This is not right, obviously there is some kind of defect in the lens. I paid almost $400 for these glasses and should not have to buy another pair if these present ones crack. I have to think this is poor quality and warranty should be extended. I belive warranty should be extended and a refund of $25. because this is a defect in lenses. I purchased glasses 1/22/25, new lenses in May 2025 and new glasses in November 2025. I want Len Crafters to do the right thing.

I received my Oakley eyeglasses a few days ago.
It was the first time ever I didn't have to adjust to new eyewear.
They did such a good job that I ordered another pair.

Great in store service. Really helpful with trying to find a good pair of glasses

I bought my prescription eyeglasses at LensCrafters years ago. They have progressive lenses and were specially treated because I spend many hours on the computer every day. They were quite expensive so when I stumbled and they fell off and broke - I was crushed!

I took a chance and stopped in to see if they could be repaired, fully expecting them to have to send them out for repair at a significant cost. That is not what happened!

The woman was pleasant and said of course they could repair them and asked me to take a seat. After waiting about 5 minutes she came out, polishing the lenses with my fully restored glasses - at no charge! I couldn't believe it!

THIS WAS REAL CUSTOMER SERVICE that we rarely see anywhere anymore!

So, I stopped in the Tyler Mall location just to set up a future appointment and got immediate service. Never thought on a busy Saturday afternoon I could get an eyeglass and contact lens exam on a 6 minute wait.
My technicians were prompt, thorough and discussed my options for exams by the doctor . My doctor was also thorough and explained the new technology! Great service!

Absolutely unacceptable quality and customer service.

I purchased frameless glasses from LensCrafters in October and treated them with extreme care. In under three months, the lens cracked exactly where the arm attaches — a textbook failure point that strongly indicates defective materials or poor workmanship.

LensCrafters reviewed photos and still refused to replace them, claiming the glasses were “out of warranty.” Let that sink in: a premium eyewear product fails in under 90 days and they wash their hands of it.

Their idea of “customer care” was to offer a $100 credit toward buying another pair from them. I declined. I will never shop at LensCrafters again.

This company does not stand behind its products, and Luxottica’s dominance of the eyewear market makes this behavior even more disturbing. Buyer beware — once they have your money, you are on your own.

This place is the Worst! My first time using the and my LAST! I went in got my exam picked out meta AI frames with blue mirrors lenses had the conversations! Fast forward a week they came in. Get home and I could not see anything out of them and the lenses were not the blue mirror I asked for. I called was told my eyes needed to adjust, well a bottle of eye drops and a botttle of Tylenol later still horrible. I was told to come back in. I had to
Miss another day of work and postpone a flight for work to do this. I get there and was told no idea why they were not mirrored and was told I needed the progressive lenses to see up close, hello I have zero issues seeing far I only use them for reading and I have a stigmatism. I mean it’s their job to know these things. So I either get the full scrip lenses or progressives in a 1000.00 pair of glasses do I say go ahead and do progressives. Well they charge me another 141.00 for these lenses. So they don’t do their job, they come in wrong and don’t notice e and I have to miss work to come back for their mistake! Do they work for free I bet not. I WILL NEVER GO BACK HERE AGAIN! Now I have to wait another week to get these amazing 1100.00 glasses! These people have zero ethics and professionalism, they were more worried about selling me a warranty than getting my shi* right. NEVER AGAIN, be warned FOLLOW UP. The store manager Christi Brown called me and there were 100 excuses of why it was done wrong and I was told the lady that did it was human my question yes but why should I have to pay for THEIR MISTAKES! she was very rude and I said well that’s fine I have 30 days when I get them to change mind and asked how she would like it if I inconvenienced them like they did me well her true unprofessionalism kicked in and said she was cancelling my order and I could not tell her what to do, how truly pathetic! They wasted my exam for the year but it’s not over I will be dealing with CORPORATE DIRECTLY. Well shall see how this plays out I record everything!!!! O she hung up on me, great training LENSCRAFTERS.

LensCrafters is one of the worst organizations I have dealt with for purchasing glasses. I will never use their services again in person or online. This is the second consecutive year that I have experienced serious issues with an online order.

Last year, my order was canceled because LensCrafters claimed they were unable to reach my doctor to verify my prescription. Rather than contacting me directly, they canceled the order outright, even though I could have easily provided the prescription myself.

This year, the same pattern repeated. However, I provided the prescription instead to avoid last year’s delay. My order (21107388022234) was canceled because the selected frames were not compatible with my prescription. Once again, instead of reaching out to allow me to choose an alternative frame, they canceled the order without any communication. When I contacted customer service, I was told that my 2025 benefits could not be reapplied, resulting in a complete loss of those benefits.

Canceling orders without giving customers the opportunity to resolve issues is unacceptable. Poor communication and inflexible processes have cost me both time and money. I strongly recommend taking your business elsewhere to a company that values customer communication and service.

I ordered a prescription glasses online on 12/01/25 with attached prescription reading from the doctor....it's been 1 issue or the order..After waiting for 3 weeks, I was told that they have an issue & I should go to the store to order it...waited a week for my insurance to be reversed, nothing was done..called back on the 30th Dec & was told it will be shipped out on the 10th Jan....come on guys....what stops you from reaching out to me for any corrections apart from sending out automated emails for confirmation?
I have asked twice for the order to be canceled & have my insurance reversed, nothing has been done
..
Order no- 20870711364634

I couldn't get the Cool Springs, TN location to call me back. I left several voice messages and even spoke with a live individual twice who told me she'd have someone call me back but the returned calls never happened. It's really disappointing when a culture of indifference seems to exist. Needless to say, I'll be looking for a local eye care provider who values my business.

I ordered glasses online. I used the same prescription that I use at Zenni. The seg height was too high on the lenses I received. Despite saying that Lens Crafters will make your glasses right for within 30 days, they refused to fix this problem. Now I am out of my insurance benefit for 2025. Customer Service was a freaking nightmarish joke, with "Supervisor" Taylor offering me the option of backdating the insurance claim but I would have to pay out of pocket first AND Get This: He then says that the seg height would still be the same. WTH?

My only experience is with Lenscrafters in Warrington, PA (Valley Square). The eye exam was terrific, the optometrist answered all my questions. Absolutely everything went south from there. The glasses I selected were incredibly expensive despite my Humana insurance. Unhappy, but in a rush, I bought them anyway ($260 /pair after insurance).

I then took my prescription, sent it to an on-line nationwide supplier, bought backup regular and sunglasses, paid less than 40% of what I was charged at Lenscrafters (now with no insurance) and received the glasses in six days. Still no sign of my Lenscrafters glasses.

Finally, three and a half weeks after my exam I called Lenscrafters and was told my glasses had been ready for pickup for two weeks. I was informed that I had been notified via text. That was simply false. I had received three texts from Lenscrafters about my appointment but none about my glasses being ready for pickup. During the same period, I received seventeen emails from Lenscrafters urging me to buy more glasses at 50% off or requesting that I review their performance on my original visit. This is my response to their request for a review.

In my experience Lenscrafters Valley Square has combined adequate optometry with very high cost, an incompetent supply chain and stunningly indifferent store staff. The business model has apparently been successful since they seem to be on every street corner these days. Nonetheless, I will shop in the used glasses bin at Goodwill before I will return to Lenscrafters Valley Square in Warrington, PA.

First off I am reviewing the Ming Av. Bakersfield store.
Also that I have shopped there 10 yrs. My wife and I have bought about 2 dozen pairs of glasses there. I have had a bad experience there couple years ago. I did buy a pair from Warby's last yr. but the the lenz were not very good.
So, I needed to go back to Lens Crafters on Ming again. The Mgr. Jennifer was great and I was able to get the progressive transition lens that is best for my monocular vision, not cheap, but the best is required with my condition.
The experience was fun and I am looking, (no pun intended), forward to having a better pair of glasses.
5 stars to Ming Av, Lens Crafters, and Jennifer..

Before making my purchase at Lens Crafters in Fairfield Town Center, Cypress TX on 11/25/25, I let them know I was under a time crunch and asked when they would be delivered. If they couldn't be delivered in time, I was going to purchase from my eye doctor and pay for overnight service. I was told the glasses would arrive by 12/5 and would probably arrive earlier. Based on this information, I placed my order. On 12/6 I called and they said they were held up at the lab, but had no way to contact the lab and get an updated delivery date. I called again a few days later and was told they would probably arrive by 12/10. On 12/12 I called again because they had not arrived and they said they were still at the lab. Again, I was told they had no one to call to check on an updated delivery date. Apparently, they will wait INDEFINATELY for a product to arrive. For all I know, I will still be waiting on these glasses two years from now because management is completely useless and makes NO effort to support their customer and fulfill the promises they make in order to secure a sale.

I’ve been a customer at LensCrafters since I was in high school and I am now 29.

I will never use the company again. My most recent purchase (began on November 24th and is still ongoing) I did online as the LensCrafters store near me didn’t offer Miu Miu’s.

My online order was cancelled several times and they requested another prescription as the one I was given, “ the ADD value must be a multiple of 0.25” and it was not.

So then I call because at this point I need my glasses and keep getting the run around. So once I contact they let me know I have to cancel my order AGAIN and go in store as the lenses I need cannot be given with online orders.

Okay done. I order the glasses without lenses, take the glasses into my nearest store and pay for lenses.

Today I follow up because I’ve gotten no updates, emails confirming I dropped anything off. Nothing. Guess what, the lenses were ORDERED AND ARE SHIPPING FROM THE WAREHOUSE. Once they arrive they will CUT THEM IN STORE and call me to pickup.

Mind you, the store I go into, all of their employees are extremely rude and irritated all the time.

This company is deceitful and pricey with no good result.

I needed help. I had glasses already but needed to convert them to temple cables because I was getting headaches. Laura at Fargo Lenscrrafters took one look and said she had the right parts for me, and in 15 minutes I was wearing painless specs. And NO CHARGE! You can be sure I will buy my next pair of glasses at LensCrafters!

Joseph Tapia, the LensCrafters store market manager, provided quick and friendly repair service. He provided advice about how to prevent the problem from recurring.

Don't shop at Lenns Crafters or Willowbrook Optometry Clinic

Willowbrook Optometry Clinic
I’m posting this to share my experience. Two years ago I was unexpectedly told I needed to pay out of pocket for an exam rather than having it billed to my insurance. I requested they process my insurance, and it seems that disagreement was recorded as a “negative interaction.”

Recently I was contacted and told I may not be able to keep an upcoming appointment because of that note. The manager, Jenn, called repeatedly, and the tone felt rude and condescending even after I explained I was working and couldn’t take calls. When I asked what specific concern was being referenced, I wasn’t provided a clear explanation.ts.

My expensive glasses from Lenscrafters are useless. I took the first pair back and they ordered me a new pair that was supposed to be better.....they are still useless. I took the same prescription to Walmart and now have glasses that I can see great with at half the price. Lenscrafters obviously don't know what they are doing and I don't know how they are still in business