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See what reviewers are saying

Rated 5 out of 5 stars

Quickly service and quality Always buy on the website, it's easy and quick, you can find all what you need for your eyes, the delivery is amazing and very fast

Rated 5 out of 5 stars

I have used this company many times now. Recommened through Martin Lewis brill! Not only are they much cheaper but their delivery is even quicker than my local opticians who often took up to 3 weeks... See more

Rated 5 out of 5 stars

I ordered my contact lenses after purchasing an amazing deal on Groupon. They're perfect and at an amazing price! Came within a few days too! I would definitely recommend to other buyers and I most ce... See more

Rated 3 out of 5 stars

The only reason I have had to only give 3* rather than 5* is that I had to chase as I hadn't received a week after the dispatch email. Customer Service helpful. Arrived the next day but in a Post Offi... See more

Company details

  1. Contact lenses supplier

Information provided by various external sources

Lenson.com was founded in 2004 and our head office is situated in London and our warehouse based in Stockholm, Sweden. Our goal is to offer the markets most customer friendly promotions and services in eye and vision care. We joined the Glasses Direct family in 2012 to offer UK customers the same excellent level of service, and great prices that they have become used to at Glasses Direct.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 5 out of 5 stars

Competitive prices

Competitive prices, fast delivery, huge selection of products, great discounts. Excellent experience with them.

12 June 2017
Unprompted review
Rated 3 out of 5 stars

Solutions arrived reasonably quickly …

Solutions arrived reasonably quickly but still waiting for my lenses!

6 June 2017
Unprompted review
Lenson.co.uk logo

Reply from Lenson.co.uk

Hi Rachel,
Sorry you had to wait for your lenses. When we dont have them in stock there are longer delivery times. But please contact our customer service and we will help you take a closer look at the delivery date.

We look forward to hearing from you.

Have a nice day!

Rated 4 out of 5 stars

Lenson are great for keeping in 'contact'

I always find Lenson very professional and courteous. The reason I've not given full stars is because I can't get them sent to Spain where I reside most of the year. I therefore have them delivered to the UK and sent on from there.

2 June 2017
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I think your service and prices are excellent. When you join forces with Vision Direct will your prices go up as their contact lenses have always been at least twice the price if your prices for the same brand contact lenses!

27 May 2017
Unprompted review
Rated 1 out of 5 stars

No confirmation of order sent by email …Useless 'company'

No confirmation of order sent by email until it was requested. Lenses were not put in the post until the following afternoon despite the fact that I confirmed that I live in Madagascar and need the lenses to be sent to the address provided so that I could get my friend to bring them to me when he visited. The lenses did not arrive in time despite Lenson being told of the urgency and having 5 working days to post them. Next day delivery was not an option.
I sent an email complaining about this and have received no reply yet. If I could give zero starts I would. Terrible 'service' and now I have to arrange for someone in London to return the contacts and I have to get my money back from Lenson who clearly are not proactive and have to be prompted to do anything, even something as simple as a confirmation email. I will not be using this shambles of a company again. Never mind the hassle I am going to have trying to get some contacts now!!

26 May 2017
Unprompted review
Lenson.co.uk logo

Reply from Lenson.co.uk

Hi Ivana, thank you for your message. We are sorry we have not replied to your email sooner, we were closed due to ascension day! Because our warehouse is located in Stockholm, Sweden we have no option for next day delivery. We estimate a 2-5 working day delivery time and we are very sorry to hear we have not been able to keep our promise, especially since you were in such a great need. You have been in contact with our customer service and we have helped you as much as possible. Please accept our apologies for the inconvenience!

Rated 5 out of 5 stars

Used them for several years now

Used them for several years now, have been the cheapest, with fast delivery. Recently emailed them to check price as they were unexpectedly higher than a lot of others and within a few hours I had a discount code emailed to me. Nice to see good prices backed up with good customer service.

24 May 2017
Unprompted review
Rated 5 out of 5 stars

Always a fantastic service

Always a fantastic service, with prompt delivery and the click and reload option, meaning that my order is remembered and I don't have to go through the hassle of entering my prescription every time. Great promotions and offers too.

24 May 2017
Unprompted review
Rated 4 out of 5 stars

A very good service and price BUT

A very good service and price. Unfortunately when things do go wrong (only once) things can be difficult and a little slow. Disappointing that they are 'joining' vision direct. There goes the great prices.

24 May 2017
Unprompted review

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