The optician took a lot of time to look at all details of my issues with the contact lenses I had bought from another optician. She was able to adapt the strength and correction in the lenses in away... See more
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See what reviewers are saying
What can I say. I need contact lenses, they deliver. Have been a customer for multiple years now; they haven't dissapointed on a single delivery. Top notch. (also i like the small candies they add in... See more
Overall I am satisfied with lensonline. But the last time, something went wrong. The website seemed clear, but nevertheless I got the wrong lenses. Luckily customerservices helped out. Thanks again!... See more
After contacting support for a late delivery, a "trial pack" was immediately sent to me. I appreciate this gesture, after all, something can go wrong, we all know that. It's how you deal with it when... See more
Company details
Written by the company
LensOnline is de grootste online aanbieder van contactlenzen en andere oogzorgproducten van de Benelux. LensOnline werkt samen met meer dan 150 opticiens doorheen België en Nederland en biedt alle contactlensmerken aan tegen voordelige prijzen. LensOnline is er in iedere fase van het leven bij ter begeleiding doorheen de visuele reis van de mens d.m.v. hoogwaardige service en een specialistische aanpak op maat. Zo zorgen we ervoor dat niemand iets van het leven hoeft te missen. We geloven in een wereld waarin iedereen onbelemmerd en zonder visuele grenzen kan doen wat hij wil. We helpen iedereen die nood heeft aan een kijkoplossing bij het vinden van de perfecte lens, passend bij zijn of haar levensstijl. Hiervoor ontwikkelden we een state-of-the-art platform waardoor we onze oogzorgprofessionals ontzorgen op het gebied van administratie, logistiek en marketing. Want wij geloven sterk in de kracht van het vakmanschap van de lokale oogzorgprofessional met de ongedwongenheid van online. Een platform dat snel, gebruiksvriendelijk en zo ingericht is dat onze klanten profiteren van deskundige service, professioneel advies van onze oogzorprofessionals en het gemak van online bestellen.
LensOnline.be
Written by the company
- 80 opticiens in heel België
- Bezoek één van onze 80 LensOnline-specialisten om je ogen te laten controleren, advies in te winnen of meer informatie te verkrijgen over contactlenzen. Deze deskundige opticiens zijn gespecialiseerd in het opmeten van je ogen en om jou te helpen bij het vinden van de perfecte contactlens.
- Erkend door alle mutualiteiten
- We verkopen alle merken en soorten contactlenzen, erkend door opticiens en oogartsen.
- Vóór 23:00 besteld, morgen in huis
- Bestel nu vóór 23:00 en je hebt je bestelling* morgen in huis. *Indien voorradig met uitzondering van torische en multifocale lenzen
- Persoonlijke hulp in onze klantendienst
- Bij LensOnline vinden we het belangrijk dat al onze klanten persoonlijk en vlot worden geholpen. Zo kunnen wij al jouw vragen oplossen via tal van kanalen en staan wij op ieder moment voor jou beschikbaar.
- Herbestel gemakkelijk via je LensOnline-account
- In jouw LensOnline-account worden al jouw bestellingen opgeslagen, waardoor je nooit je sterktes opnieuw hoeft in te vullen als je je voorraad opnieuw wilt aankopen. Klik simpelweg op de knop "Herbestel" en je vorige producten zitten meteen correct in het winkelmandje.
Contact info
Kasteleinsstraat 11, 9150, Kruibeke, Belgium
- 03 212 28 28
- info@lensonline.be
- www.lensonline.be
4.5
Excellent
22K reviews
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Great service & tracking was easy
Great service & tracking was easy. Contacts were in stock & delivered very quickly!
15 January 2025
Bad quality of lenses
I had a problem with the quality of certain lenses (daily). I had an answer on my mail within a day and after listening to my complaint, I had a solution within 2 days. Not much companies are able these days to do the same.
15 January 2025
Fast and very friendly respons
Fast and very friendly respons! Very happy to be a cliënt here.
20 January 2025
Customer service is great
The woman was really helpful and understanding. The issue was resolved immediately.
9 January 2025
Amazing client service
Amazing client service. I highly recommend to order their products.
Special thank to Merel for the help!
17 January 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Price...
Price...
I discovered at a later stage that the lens I chose were half the price on other websites
The shop pick up was fine, nothing special to add
3 January 2025
Reply from LensOnline.be
Thank you for your feedback. We strive to provide competitive pricing and excellent service. If you have any questions or concerns, feel free to reach out!
Easy website & fast delivery
12 December 2024
C’est super !
3 December 2024
Great after sales !
27 December 2024
Very responsive team
Very responsive team. I made a mistake in my order and they solved the issue over the phone extremely fast. All my past orders have always been delivered as scheduled so I'll keep ordering from them. Thank you 🙂
19 December 2024
Your advise has put me on the right track…
Your advise has put me on the right track.
Thank you for your advise.
19 December 2024
Perfect
Fast, reliable, good price and a professional service when I pick them up. 11/10. Zero complaints!
14 November 2024
Fast answer from the helpdesk!
3 December 2024
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