This was the first time I have used Lenstore and it won't be the last. Ordering was straightforward and my lenses were delivered the next day. From placing my order to delivery was actually less than... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Consistency, consistency, and consistency. I’ve been a customer for a few years now and every time im amazed at the price and the fact it really is next day service no mater the time I order the... See more
Speed and ease of online ordering. I also called and spoke to someone quickly who helped again. Happy to use Lenstore anytime but still need to keep my optician for prescriptions and eye health checks... See more
I've been buying from Lenstore for over 6 years now. Well priced, good brand. I placed my last order on a Saturday night and received my order on Monday. Service and delivery is always excellent!... See more
Company details
- #5 of 22 best companies in Contact lenses supplier
Written by the company
We're an online contact lens retailer, where service doesn't stop at your letterbox...We only sell top brands at great value (with fast delivery, of course!), and we're Vision Care Experts. What does this mean? We have in-house Opticians, and a team trained to provide you with eye and contact lens care advice. We're also partners with Vision Express, providing our contact lens customers with free eye tests and contact lens aftercare!
Lenstore.co.uk
Written by the company
- Shop with Confidence
- We're committed to only selling high quality contact lenses and vision care products. You’ll find top brands such as Acuvue, Air Optix, Clariti, Dailies and many more.
- FREE Eye Tests
- We aim to provide our customers with the best eye care service possible. When you purchase contact lenses, you’ll receive a free eye test and contact lens aftercare at Vision Express.
- Vision Care Experts
- Call our Clinical Team on 0800 010 6865, Monday to Saturday from 8am – 8pm for expert optical advice from our qualified Opticians and Optical Consultants.
- Fast Dispatch & Delivery
- 94.4% of our orders ship the same-day. Place your order before 11pm every weekday for delivery the very next day; all as part of our standard service. We also offer same-day delivery within Central London.
- Free UK Returns
- Ordered the wrong product or had a prescription change? If you want to exchange your lenses or request a refund, simply return your items unopened for free. We provide a Freepost returns label with all orders.
- Auto Re-Order
- If you choose to opt-in to our Auto Re-Order service, we will place your orders for you automatically on the day you select, as often as you'd like. You'll save 5% on each automatic re-order and can opt-out at any time.
Contact info
Level 2 The Kensington Building, 1 Wrights Lane, W8 5RY, London, United Kingdom
- 0800 010 6865
- customerservices@lenstore.co.uk
- www.lenstore.co.uk
4.7
Excellent
90k reviews
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very angry
these contact lenses are green?! which was NOT clarified! if i wanted to change the color i would get color changed ones? im really disappointed. theres a weird line around my iris! it changes the white to yellow, it looks like im sick! do NOT buy unless you want spooky eyes..
12 July 2026
Reply from Lenstore
Hi Victoria,
Thank you for taking the time to leave your review. We are very sorry to hear that the appearance of your new contact lenses was unexpected and that this left you feeling disappointed. We sincerely apologise for any confusion this may have caused.
After reviewing your order, we can see that you used our One-Click Switch to change from ACUVUE OASYS 1-Day for Astigmatism to ACUVUE OASYS MAX 1-Day for Astigmatism.
The ACUVUE OASYS MAX 1-Day for Astigmatism lenses feature an OptiBlue™ Light Filter, which is designed to filter blue-violet light from digital screens and other everyday light sources. As a result of this technology, the lenses can have a yellow-green tint when viewed on the eye. This is a normal characteristic of this specific lens type and is not a defect or a coloured cosmetic lens.
https://www.acuvue.com/en-us/products/acuvue-oasys-max-1-day-for-astigmatism/
We understand, however, that this may have come as an unexpected surprise, particularly if you were accustomed to wearing clear lenses previously.
We will be reaching out to you shortly via email from wehearyou_ls@lenstore.co.uk to provide further support and discuss this with you. If you do not see our email in your inbox, we kindly ask that you check your spam or junk folder, as it may have been filtered there.
Thank you again for your feedback, and we look forward to assisting you further.
Best wishes,
Lenstore | Voice of the Customer Team
Fast delivery as needed new lenses as i…
Fast delivery as needed new lenses as i ran out, im so greatful thank you, and brilliant prices aswell. So comfortable.
17 July 2026
Quick Delivery
Wanted an urgent replacement for my contacts, and it was delivered on time, rather the very next day. Saved the hassle of using old glasses
17 July 2026
Ordered and came the next day.
17 July 2026
Good quality and fast delivery!!!
7 January 2026
Amazing service!
Amazing service!
I ordered on a Saturday afternoon, it arrive the next day on a Sunday. Outstanding!
17 July 2026
Good Website
Good Website, Great service, speedy delivery, decent price - all you can ask really!
17 July 2026
My experience with Lenstore was very…
My experience with Lenstore was very frustrating. I had to keep calling multiple times and speak to different customer service colleagues, and it felt like I had to explain my situation over and over again. It was difficult to get anyone to fully understand that I needed a replacement prescription.
To their credit, they did agree to accept the returned boxes, including one that had already been opened, and I appreciate that. However, the overall process took far too much time and effort because I kept having to chase for updates.
I believe Lenstore's customer service needs to improve. Better communication between colleagues and keeping customers informed would make the experience much less stressful.
21 July 2026
Unprompted review
Reply from Lenstore
Hi,
Thank you for taking the time to leave your review. We are very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience caused.
We completely understand how disappointing it must have been to have to repeatedly explain your situation to different members of our Customer Service team and continually chase for updates. Whilst we are pleased that we were able to accept the return of your lenses, including the opened box, we recognise that the overall experience did not meet the standard of service you rightly expected.
We would very much like the opportunity to investigate what happened and understand where our communication and processes could have been improved. To help us locate your account, could you kindly contact us at wehearyou_ls@lenstore.co.uk with your full name, Lenstore email address, and order number?
Once we receive these details, we will review your case thoroughly and do everything we can to provide you with an appropriate response.
Thank you again for bringing this to our attention. We look forward to hearing from you.
Best wishes,
Lenstore | Voice of the Customer Team
only place I would buy from lenstore is…
only place I would buy from lenstore is reliable efficient and suits my wife's needs in contact lens fluid a 10 star would be more suitable regards F.R.cain 👍👍💥
15 July 2026
ordering was easy and delivery was…
ordering was easy and delivery was really fast, excellent service.
16 July 2026
Substitute lenses
The substitute lenses do not work for me, I would like to return it please.
16 July 2026
Reply from Lenstore
Hi,
Thank you for taking the time to leave your review. We are very sorry to hear that the lenses you received are not suitable for you and sincerely apologise for the disappointment and inconvenience this has caused.
After reviewing your account, we can see that the lenses ordered are different from the contact lenses you have previously purchased. Even small differences in lens type, material, or design can affect comfort and vision, which is why we strongly recommend using only the contact lenses prescribed by your Optician.
To help us investigate this further and determine the most appropriate resolution, we would be very grateful if you could provide some additional information about the issues you experienced with the lenses.
We would also appreciate it if you could provide a copy of your current contact lens prescription.
We will be reaching out to you shortly via email from wehearyou_ls@lenstore.co.uk to gather this information and provide further support. If you do not see our email in your inbox, we kindly ask that you check your spam or junk folder, as it may have been filtered there.
We look forward to hearing from you so that we can assist you further.
Best wishes,
Lenstore | Voice of the Customer Team
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