Leonard Dews Reviews 

198
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The quality of the gemstones at this jewelry store is exceptional. I have used them a few times and would not hesitate to return.

Rated 5 out of 5 stars

It's taken 12 months to decide to purchase my Wolf Cub watch winder from JS at Leonard Dews (Omega watch from here), but again excellent, friendly online service. Delivery 9.30am this morning as promi... See more

Rated 5 out of 5 stars

I've purchased 2 Rolex & 2 Raymond Weil watches from this company but never left a review before . Apologies for being lazy ! The latest watch I bought was during the Covid period so worth a mention t... See more

Rated 5 out of 5 stars

Excellent customer service from the moment we entered the shop. Comfortably seated and offered coffee before any discussion took place. Many thanks to Kirsty for her friendly and professional approac... See more

Company details

  1. Jewellery shop

Information provided by various external sources

With a rich heritage dating back to 1877, Leonard Dews Jewellers has an enviable reputation for the finest diamonds and most exquisite jewellery. Operating as a family business since the 1920s, the award-winning company has an unswerving commitment to the highest standards of quality and customer service. Michael Hyman, managing director of Leonard Dews Jewellers, has won a series of prestigious awards for the company's flagship premises and excellent product range.


Contact info

4.9

Excellent

TrustScore 5 out of 5

198 reviews

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4.9

All reviews

(198)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Would highly recommend.

2 July 2021
Leonard Dews logo

Reply from Leonard Dews

We really appreciate you taking the time out to share your experience shopping with us!

Thank you so much,
Samantha McMunnigal

Rated 5 out of 5 stars

Brilliant customer service

I picked a watch on-line and it was not what I had expected, but Leonard Dews were incredibly helpful and supportive when I returned it. I would have no hesitation in using them again; their customer service was excellent.

5 June 2021
Unprompted review
Rated 5 out of 5 stars

First class

My purchase arrived beautifully packed, very promptly and I have given it to my niece this afternoon. She is totally thrilled!
Excellent service and I will order from you again!
Many thanks indeed.

8 May 2021
Rated 5 out of 5 stars
Leonard Dews logo

Reply from Leonard Dews

Thank you so much for your kind words, Mr Raper. We really appreciate you taking the time out to share your experience with us.

We hope to see you soon!

Best wishes and thanks again,
Samantha

Rated 5 out of 5 stars

Amazing service

Amazing service, nothing too much trouble, and a genuinely lovely shopping experience (even remotely!) Thank you so much to Samantha who was so incredibly helpful and patient.

1 February 2021
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Reply from Leonard Dews

Hi Beverley,

Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us. It really means a lot to myself and the team!

Best wishes and thanks again,
Samantha

Rated 5 out of 5 stars

Beautiful quality bracelet delivered on…

Beautiful quality bracelet delivered on time

30 January 2021
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Reply from Leonard Dews

Thank you so much for your kind words, James. We really appreciate you taking the time out to share your experience with us!

Thank you,
Samantha

Rated 5 out of 5 stars

Excellent quality and service

Excellent quality and service! My order arrived within two days of placing (even at these difficult times of the Covid pandemic). It was beautifully packed and ready to give as a present. I would not hesitate to recommend this retailer to anyone I know.

26 January 2021
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Reply from Leonard Dews

We’d just like to thank you for taking the time to write this review of your experience.

We’re a small, family-run local business here at Leonard Dews, and every bit of feedback like this does so much to help us out!

We’re very grateful for customers like you and hope you stick with us for years to come! :)

Thanks again,
Samantha

Rated 5 out of 5 stars

Excellent service during lockdown

Excellent service during lockdown, very pleased, wouldn't hesitate to purchase from them again

16 January 2021
Unprompted review
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Reply from Leonard Dews

Hi Kerry,

Thank you so much for leaving this review. It really does mean a lot to the whole team!

Best wishes,
Samantha

Rated 5 out of 5 stars

Dealt with then by e-mail due to COVID

Dealt with then by e-mail due to COVID
Really easy to do. Price was very good. They sent me pictures I requested. Would have liked to go in person but could not be due to the lockdown. Would recommend and would definitely use them again.

16 January 2021

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