Lepetexpress Reviews 

I wanted to take a moment to express my sincere gratitude and say a huge thank you to the owner of the business and our driver that day. They were professional and efficient from start to finish. My cat is safely back home and couldn't be happier.
Best regards,
Theo

Excellent professional service from Brenda and the team.

I had THE BEST experience with the service. I’m so grateful this exists and it couldn’t be easier. Super comfortable seat, very clean and everything went very smoothly.
I highly recommend NOT travelling from Paris to Calais the same day to avoid any train cancellations/issues (trust me, I went through it and it wasn’t fun). Stay in Calais for the night and have plenty of time the day off to get to the station where the driver will meet you. Lovely service and will definitely book again for the next time I take my doggie with me abroad!

I cannot speak highly enough of Brenda and LePetExpress. The two of us brought our dog across from London to Paris for holiday and back and the entire process went so smoothly from booking, the pre check of documentations, the pick up, the shuttle experience, and the drop off. Brenda and her team are highly communicative, transparent, organized, and professional particularly through the process of registration, documents, customs, etc that is genuinely confusing without their experience.

On one of the legs we ran into some hurdles with documentation and Brenda was such an incredible resource and partner as we navigated through it successfully. We were so grateful for her depth of knowledge, patience, comradery, and support.

This is an amazing service and would highly recommend to everyone.

Pet Express offers a great service and one of very few possibilities to get over the channel as a foot passenger with your pet. The driver was very friendly and helpful and drove a clean minibus.
I had problems at the pet reception centre in Calais and was fortunately able to get a place on the service for the following day at a good discount.
Please make sure your pet passport is not missing one single detail! The Eurotunnel staff are pedantic.
Mine, despite being absolutely up to date with vaccines, worming treatment etc. chip corresponding to the same dog and being the same passport we have travelled on regularly for the last 9 years, they insisted on the vets’ address page which was missing so this involved an expensive, cash only visit to the vet and another night in a hotel.
Despite these problems with Eurotunnel, Pet Express did everything they could to help rectify them.

I was so impressed with this service, great communication and Brenda was so helpful when I had a problem before setting off. The bus is clean, comfortable and well-equipped for both pet and owner. Barry, our driver, was helpful and friendly, he made sure we had the right documents and guided us through the Eurotunnel checks. I also think its good value for money given there are limited options to get your pet across the channel if you don't want to drive yourself.

I was very grateful for their help to take my puppy to France, and will use their service again.

Thank you!

All went very well. Service was punctual, easy to find, very friendly and overall very helpful - can absolutely recommend.

Really great and reasonably priced service. They collected us, kept us updated of any tunnel delays and the whole process from booking to drop off was really smooth. We will definitely use them next time we travel.

What a wonderful service. Brenda made everything easy for us pick and transfer to Calais so stress free. Wish I'd known about it earlier will definitely use it again.... infact already booked for September !

Brenda and Sean are the sweetest! They helped me and my doggy go back home on time , although there's been some obstacles along the way. Don't worry if you've never travelled with your furry friend before , you're in good hands !

It was a great experience to travel with them from Calais to Ashford International, they communicated each step very clearly and helped to ease the whole process of travelling with a dog.

This service was absolutely amazing. The entire process was smooth from booking through to drop off. Brenda was friendly and welcoming, her knowledge of the process, requirements, regulations etc was amazing so I had complete confidence in the service. I would thoroughly recommend Brenda and the team to anyone - it could not have been easier and less stressful!

DO NOT use this company's service, please. They made me go through one of the MOST UNPLEASANT days of my life.

I booked the service with this company in April to travel with my dog on June 8th, and I received email confirmations of my reservation, and everything seemed fine. The day before my trip, I went to the website to take a screenshot of the reservation and realized that my reservation had been canceled. I never received ANY email or notification from the company about this cancellation. When I called Brenda to clarify the situation, she told me that unfortunately, there was a problem with the website and my reservation had been canceled. Brenda was extremely rude, completely lacking in empathy, arrogant, and overbearing. Her solution was to include me 8 days later in a service from France to the UK... 1 WEEK LATER! When I brought my dog from Panama to Paris, and I had to fly from Manchester to Paris to pick her up, paying for hotels and other super expensive costs.

Brenda, you are a DISGUSTING person... you should not work in this type of service, especially when emotions and feelings are involved like relocating with your pet (which for many are literally like a child).

Then I hired another transport service, which cost me double what I had paid at Le Pet Express... and the person who attended me at that company told me that Le Pet Express always does this kind of thing because they don't actually have daily trips. They base their service on meeting a minimum quota of people traveling per day... so if you book a day, and unfortunately you are the only one who booked that day, they will cancel you without any explanation or solution.

DO NOT use this service, I would much rather pay more money but be at peace than risk living the unpleasant experience they made me go through.

The service is unique, reasonably priced, and extremely helpful for navigating an otherwise challenging journey.

They are kind and professional. they manage all the process and they come along with you at every step. fantastic solution to people who wants to travel and leave the country and back with a dog at their side

Does what it says on the tin. Got my cat to London with the minimum amount of hassle at the cheapest price available.

Le Pet Express was very helpful in transporting my dog from the U.K. into France. They answer emails quickly.

Sean, our driver, was friendly and efficient. My dog and I were comfortable the entire trip.

Le pet express is a wonderful service for entering with pets in UK. The service was on time and Sean was amazing in explaining everything to us. the journey was smooth and we reached Ashford international station on time to catch the Train to London. I would highly recommend this service to anyone traveling with pets to the UK.

I had a very unpleasant experience as I used their service to check whether my pet’s documents were in place before traveling from Paris to London. They promise they make the process less stressful, however, to me they caused extreme unnecessary stress by advising that I should change my travel plans due to a booster vaccine not being dated 21 days before traveling which is not even required by the UK government for booster anti rabies vaccinations. It was me explaining this to Brenda and she was unable to listen despite the facts. I didn’t listen to her advice and eventually all went smooth when arrived at Eurotunnel and boards check. This experience caused unnecessary stress and came with a cost that I asked to be refunded and Brenda impolitely refused. Wound’t recommend at all.

They are very professional about pet transfer. They help you with the issue you have in mind. I am very pleased to discover this company. Especially thank you very much to Brenda. I recommend it to everyone.