Cameron was very helpful. He was efficient and answered all my questions in a professional manner, which I really appreciated. For me personally, he was slightly pushy, but once we had decided to go w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ellie was extremely helpful all the way through the process, and very patient with me when I had technical issues! She explained everything very clearly on my arrival at the flat, and told me how... See more
Company replied
It was a pleasure to be helped by Rhyan, he is a polite person who takes his time to explain things in detail. He explained that the property is suitable for investors because there is a long time ten... See more
Company replied
Chris was very open and honest and gave clear information about the companies process. I only mark as a 4 rather than a 5 as the process itself is not especially suitable for standard home buyers but... See more
Company replied
4.3
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Disappointing Experience - Fraud Company
My experience with Let Property was extremely disappointing, and I would strongly encourage anyone considering buying through them to carry out their own due diligence before committing.
I was interested in a property that I was told was being sold for £86,000. During my discussions with Daniel Fowler-Hill, I was repeatedly assured that £86,000 was the seller's agreed sale price, that Let Property were not charging me anything extra, and that £86,000 would be the purchase price shown on the legal documents and title deeds.
Based on these assurances, I proceeded with the purchase and paid a £3,000 reservation fee.
However, after instructing my own solicitor and once the legal work was well underway, I discovered something completely different. The legal documents showed that the actual agreed purchase price with the seller was £82,000, not £86,000. My solicitor confirmed that £82,000 was the price being paid to the seller and that this was also the amount that would appear on the Land Registry/title records after completion.
Had I known this from the beginning, I would have been able to make a fully informed decision. Instead, I only discovered the true position after I had already committed to the purchase and incurred costs.
This also means that the official purchase price recorded at HM Land Registry is £82,000, despite me paying £86,000 overall. Anyone buying should understand the implications of this and ensure they know exactly how much the seller is receiving and how much is being retained by Let Property before proceeding.
Unfortunately, my experience with my completion agent, Tom Ebbrell, was equally disappointing. Communication was very poor throughout the transaction. Calls frequently went unanswered, emails were slow to receive a response, and I often had to chase for updates. On several occasions I had to contact the seller directly myself to obtain important information, which I believe should normally have been coordinated by the agent.
Overall, I felt that the process lacked transparency and that I was left to manage much of the transaction myself despite paying a substantial fee.
Based on my experience, I would strongly recommend using another estate agent and avoiding Let Property. I did not receive the level of transparency, communication, or service I expected, and I would not choose to buy through them again.
Unfortunately, based on my experience, I would not use Let Property again and cannot recommend their service.
10 July 2026
Unprompted review
Reply from Let Property
Dear Farrukh Shehzad,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you remain dissatisfied with your experience. Having reviewed your file and the call recordings, we would like to clarify a number of points.
Firstly, we can confirm that at the outset of the transaction it was clearly explained that the Buyer's Premium is deducted from your overall offer when the legal offer is prepared. This means that once the £3,000 Buyer's Premium was paid, the legal purchase price presented to the seller would be reduced by that amount. We hold a recording of this explanation being provided to you before you proceeded.
We would also like to correct the figures stated in your review. You paid a £3,000 Buyer's Premium and a purchase price of £82,000, meaning the total amount you paid was £85,000, not £86,000. There is no missing £1,000. We have attempted to contact you on numerous occasions to explain this and clarify any misunderstanding, however you have unfortunately declined to engage with us.
In addition, the legal offer showing the purchase price was issued to your solicitors at the beginning of the conveyancing process. If there had been any concerns regarding the structure of the transaction or the agreed figures, these could and should have been raised before contracts were concluded, rather than after the purchase had completed.
With regard to communication during the transaction, our role is to act as an intermediary to help progress the sale. The conveyancing process itself is conducted between the respective solicitors. Where information was required from the seller, we contacted them accordingly, but we cannot compel third parties to respond within a particular timeframe. There would be no benefit to us in delaying a transaction, as our involvement is only concluded once the sale has successfully completed.
We are disappointed that your experience has left you with this impression, particularly as we made several attempts to discuss your concerns directly and provide clarification.
Kind regards,
Let Property Service Team
The agent was very helpful and…
The agent was very helpful and knowledgeable
21 June 2026
Unprompted review
Reply from Let Property
Dear Supriyo,
We really appreciate your positive feedback! It’s great to hear that our service exceeded your expectations. Thank you for choosing Let Property, and we’re excited to work with you again in the future.
Best regards,
Let Property Service Team
I had a great time
I had a great time, no issues and they were super helpful
6 July 2026
Unprompted review
Reply from Let Property
Dear Victoria,
Thank you so much for your kind words! We’re so pleased to hear that our service met your expectations. It’s feedback like yours that inspires us to keep improving and offering the best experience possible. We’re always here to help if you need anything!
Best regards,
Let Property Service Team
Reply from Let Property
Dear Samuel,
Your feedback is greatly appreciated! We’re so glad to hear that you had a positive experience with Let Property. Thank you for choosing us, and please don’t hesitate to reach out if we can assist you further.
Kind regards,
Let Property Service Team
Nathan was fantastic
Nathan was fantastic, he was attentive and polite. No issues whatsoever.
13 July 2026
Unprompted review
Reply from Let Property
Dear Maya,
We’re overjoyed to read your positive feedback! It’s always our goal to provide an outstanding experience, and we’re thrilled to see that reflected in your review. Thank you for your support, and we hope to assist you again soon.
Best regards,
Let Property Service Team
Reply from Let Property
Dear Usman,
Thank you for your fantastic review! It’s feedback like yours that motivates us to continue delivering the best service possible. We’re grateful for your trust and look forward to serving you again in the future.
Warm regards,
Let Property Service Team
Great honest interaction with ryan who…
Great honest interaction with ryan who was very responsive.
3 July 2026
Unprompted review
Reply from Let Property
Dear Stuart,
Your feedback is greatly appreciated! We’re so glad to hear that you had a positive experience with Let Property. Thank you for choosing us, and please don’t hesitate to reach out if we can assist you further.
Kind regards,
Let Property Service Team
Mason was very professional
Mason was very professional, open and honest when dealing with him. I highly recommend his services
13 July 2026
Unprompted review
Reply from Let Property
Dear Thomas,
We’re delighted to hear about your positive experience with our team! Your satisfaction is our top priority, and your kind words mean a lot to us. Thank you for your support, and we’re always here if you need anything.
Best regards,
Let Property Service Team
Exceptional service.
Great lady, would highly recommend this person as a go to person!! Very helpful and quite happy to go the extra length!
2 July 2026
Unprompted review
Reply from Let Property
Dear Paula,
Thank you for taking the time to share your positive experience! It’s wonderful to know that our team could provide the assistance you needed. We’re always here to help, and we look forward to working with you again.
Best regards,
Let Property Service Team
Incredibly helpful and professional…
Incredibly helpful and professional service provided 10/10 would recommend
11 July 2026
Unprompted review
Reply from Let Property
Dear Josh,
We’re so happy to hear that you enjoyed your experience with Let Property! Our team is dedicated to providing top-tier service, and it’s great to see that reflected in your review. Thank you for your trust and support!
Best wishes,
Let Property Service Team
Terrible experience
Terrible experience and I would not recommend them to my worst enemy. Let Property provided me with a Valuation Pack that included rental value for investors and what they deemed the property to be worth. Once I signed the contract, but before the property was even on the market they started insisting I agree to a significantly lower price. I refused multiple times but they still dropped the market price of my property against my wishes. They told me if I don’t lower my “reserve price” they will push investors to purchase other properties instead. I have been trying to terminate the contract and they refuse to take my property off the market. Terrible experience, at this point I don’t understand why they even want it on the market because they haven’t been able to book a single viewing under the valuation THEY provided. They have been reported to the Property Ombudsman.
10 July 2026
Unprompted review
Reply from Let Property
Dear Ane Iruretagoyena-Medina,
Dear Reviewer,
Thank you for taking the time to share your feedback. We are sorry to hear that you remain dissatisfied with your experience.
We would like to clarify a number of points regarding your review.
The valuation pack provided at the outset represented our assessment of the property's potential market value based on the information available at that time. You reviewed and accepted this valuation before signing the agreement and instructing us to market the property.
Unfortunately, property values are ultimately determined by market demand rather than an initial valuation. Where a property receives little or no interest after being exposed to the market, this is often an indication that the asking price is above the level buyers are currently willing to pay. In your case, no viewings were booked, which suggested there was insufficient market interest at the agreed price. In these circumstances, the only practical recommendation we could make was to reduce the reserve price to increase buyer engagement. This recommendation was based solely on market feedback and was not intended to pressure you into accepting a lower price.
The decision to accept or reject any offer has always remained entirely yours. Our role is to provide advice based on current market conditions and present the opportunities available.
With regard to your request to remove the property from the market, we can confirm that, at the time of your request, you remained within the minimum exclusivity period set out in the agreement you signed. As such, the property could not be withdrawn without regard to those contractual terms. Once the exclusivity period has expired, whether to continue or terminate the agreement is entirely at your discretion, subject to the notice provisions within the contract.
We note your reference to the Property Ombudsman and will, of course, cooperate fully with any enquiries they may make.
Kind regards,
Let Property Service Team
Reply from Let Property
Dear Gothic,
Your glowing review made our day! We’re committed to providing excellent service, and it’s rewarding to hear that we achieved that for you. Thank you for sharing your experience, and we’re here for you anytime you need us.
Best regards,
Let Property Service Team
Reply from Let Property
Dear Stephen,
We truly appreciate your positive feedback! It’s fantastic to know that our efforts have made a difference in your experience. Thank you for your support, and we look forward to assisting you again in the future.
Best regards,
Let Property Service Team
Reply from Let Property
Dear MK,
Thank you so much for your kind review! We’re thrilled that you had a great experience with our team. Your satisfaction means the world to us, and we’re always here to help with any future needs.
Best regards,
Let Property Service Team
Prompt answers
Although the deal did not go through, Curtis was helpful in explaining the doubts I had.
2 July 2026
Unprompted review
Reply from Let Property
Dear Abhi,
Thank you for your positive review! We’re so pleased to hear that you enjoyed your experience with us. We value your feedback and are always here to help with any future needs. Thanks again for choosing Let Property!
Kind regards,
Let Property Service Team
Thorough discussion which was…
Thorough discussion which was instructive of your company.
3 July 2026
Unprompted review
Reply from Let Property
Dear Sheila,
We really appreciate your positive feedback! It’s great to hear that our service exceeded your expectations. Thank you for choosing Let Property, and we’re excited to work with you again in the future.
Best regards,
Let Property Service Team
Good communications
Good communictions and responsive. I prefer communications via email and it was arranged accordingly.
10 July 2026
Unprompted review
Reply from Let Property
Dear 'DS',
Thank you so much for your kind words! We’re so pleased to hear that our service met your expectations. It’s feedback like yours that inspires us to keep improving and offering the best experience possible. We’re always here to help if you need anything!
Best regards,
Let Property Service Team
Outstanding Service
Emails, Text Messages, Advertisments - Outstanding easy to read, clear communication.
10 July 2026
Unprompted review
Reply from Let Property
Dear Sam,
We really appreciate your kind words and are so glad to hear you had a great experience with Let Property. Our team is dedicated to providing top-notch service, and it’s wonderful to know we’ve succeeded. Thank you for your trust and support!
Best wishes,
Let Property Service Team
Reply from Let Property
Dear Inam,
Thank you for your fantastic review! It’s great to know that we were able to meet your needs and provide a positive experience. Your feedback motivates us to continue delivering excellent service to all our clients. Please don’t hesitate to reach out if you need anything else.
Warm regards,
Let Property Service Team
Proper and polite customer handling.
The polite and prompt response that Samantha gave was very useful and valuable.
6 July 2026
Unprompted review
Reply from Let Property
Dear Raja,
We’re thrilled to hear that you’re happy with the service you received from our team! Your satisfaction is our top priority, and your kind words mean a lot to us. Thank you for choosing Let Property, and we hope to work with you again soon.
Best regards,
Let Property Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.