The test was easy. The results came quickly. Unfortunately, the results weren't as helpful as I had hoped. It seems it’s a no or maybe. Maybe I should not have expected more than that. But if you’re t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I really appreciated how fast i got the results. I was content with the data I guess I just thought there'd be a little bit more to the results...I didnt realize it would be just one data element.... See more
Company replied
The company did everything they said they would, and did it very quickly. The only not -so-great is the collection process. It was difficult due to the of the amount of blood needed for my test and ve... See more
Company replied
Shipped fast, results came fast, and the instructions were clear and easy to follow. Only suggestion I'd have is if you're a difficult bleeder like me, use your own larger sterile lancets, this kit on... See more
Company replied
Company details
Information provided by various external sources
LetsGetChecked allows customers to access laboratory testing from the privacy of home. The convenient and confidential solution to getting checked online.
Contact info
330 West 38th Street #405, NY 10018, New York, United States
- +1 929 376 0056
- support@letsgetchecked.com
- www.letsgetchecked.com
4.4
Excellent
19k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from LetsGetChecked
Hi Liezel
We are delighted to read this review, thank you.
Our team aims to deliver a seamless expert experience for our customers so we are very happy to read this review.
Please reach out to us at trustpilot@letsgetchecked.com if we can be of any further assistance. If you're open to sharing more about your LetsGetChecked experience, please email emily.ryan@letsgetchecked.com.
Kindest regards
Idashia
Customer Care Specialist
Tests from LetsGetChecked are so easy
Tests from LetsGetChecked are so easy. They are also so fast to process the returned test. Highly recommend.
2 May 2025
Reply from LetsGetChecked
Hi Jeremy
We are delighted to read this review, thank you.
Our team aims to deliver a seamless expert experience for our customers so we are very happy to read this review.
Please reach out to us at trustpilot@letsgetchecked.com if we can be of any further assistance. If you're open to sharing more about your LetsGetChecked experience, please email emily.ryan@letsgetchecked.com.
Kindest regards
Idashia
Customer Care Specialist
Antibody thyroid test kit
Very helpful responses to questions and good contact from nurse to review results. Woud have been 5 stars but for having to wait over a week for kit but it was over Easter. Also would have welcomed an easier way of getting drops of blood into the very small sample container! Had to use lancet 4 times till blood flowed sucessfully enough - fortunately plenty of lancets sent! Also good instructions
1 May 2025
Reply from LetsGetChecked
Hi Penny
Thank you for your message.
Our customers' concerns are very important to us, as we want to ensure we are providing an excellent service. We will reach out to you privately to address these concerns and feedback.
Kind regards
Idashia
Customer Care Specialist
Excellent service
I always receive a speedy response with test results. Fast, efficient service. I can't fault it.
30 April 2025
Reply from LetsGetChecked
Hi Linda
We are delighted to read this review, thank you.
Our team aims to deliver a seamless expert experience for our customers so we are very happy to read this review.
Please reach out to us at trustpilot@letsgetchecked.com if we can be of any further assistance. If you're open to sharing more about your LetsGetChecked experience, please email emily.ryan@letsgetchecked.com.
Kindest regards
Idashia
Customer Care Specialist
First Sampledid not arrive?…
My first sample was not received so I registered my second sample. When i checked online 3days later the info was not updated saying still in transit i found it very difficult to reach anyone with my concern and ended up getting a reply from the American end. I finally got a call from a very helpful lady on the Irish side who sorted my query and made sure I got my results ASAP.
Would have expected a more secure way of sending for the price. I ended up paying 5euros to register. I did everything as requested the first time and sent back in pre adressed box??
10 April 2025
Unprompted review
Reply from LetsGetChecked
Hi Catherine
Thank you for your message.
Our customers' concerns are very important to us, as we want to ensure we are providing an excellent service. We have requested your contact details to reach out to you privately to address these concerns and feedback.
Kind regards
Idashia
Customer Care Specialist
Reply from LetsGetChecked
Hi Donal
We are delighted to read this review, thank you.
Our team aims to deliver a seamless expert experience for our customers so we are very happy to read this review.
Please reach out to us at trustpilot@letsgetchecked.com if we can be of any further assistance. If you're open to sharing more about your LetsGetChecked experience, please email emily.ryan@letsgetchecked.com.
Kindest regards
Idashia
Customer Care Specialist
Very quick with results
Very quick with results. No hassle, instructions very easy to follow, Very glad you are offering this service.
25 April 2025
Reply from LetsGetChecked
Hi Maura
We are delighted to read this review, thank you.
Our team aims to deliver a seamless expert experience for our customers so we are very happy to read this review.
Please reach out to us at trustpilot@letsgetchecked.com if we can be of any further assistance. If you're open to sharing more about your LetsGetChecked experience, please email emily.ryan@letsgetchecked.com.
Kindest regards
Idashia
Customer Care Specialist
Great first experience
Detailed instructions and video.
Fastest turn around time I've ever seen
24 April 2025
Reply from LetsGetChecked
Hi there
We are delighted to read this review, thank you.
Our team aims to deliver a seamless expert experience for our customers so we are very happy to read this review.
Please reach out to us at trustpilot@letsgetchecked.com if we can be of any further assistance. If you're open to sharing more about your LetsGetChecked experience, please email emily.ryan@letsgetchecked.com.
Kindest regards
Idashia
Customer Care Specialist
Quick response and ease of use
Quick response and ease of use. Hopefully the test is accurate. I do not give it a pass if I have an issue it did not find.
18 April 2025
Reply from LetsGetChecked
Hi Jeremy
We are delighted to read this review, thank you.
Our team aims to deliver a seamless expert experience for our customers so we are very happy to read this review.
Please reach out to us at trustpilot@letsgetchecked.com if we can be of any further assistance. If you're open to sharing more about your LetsGetChecked experience, please email emily.ryan@letsgetchecked.com.
Kindest regards
Idashia
Customer Care Specialist
Dreadful product
Dreadful product. Before being able to take a sample this company asks for a huge amount of personal data. They say it's necessary to give a picture of your health but it's clearly for their benefit not yours.
When I had to register that my kit had arrived the website link repeatedly crashes. I am left with two kits that are useless. (You can't use them if you don't register them.) But of course there is no helpline or email supplied. So tgey have my money and I can't use their product. It feels like a scam. I'll be going elsewhere in future
15 April 2025
Unprompted review
Reply from LetsGetChecked
Hi there
Thank you for your message.
Our customers' concerns are very important to us, as we want to ensure we are providing an excellent service. We have requested your contact details to reach out to you privately to address these concerns and feedback.
Kind regards
Idashia
Customer Care Specialist
Reply from LetsGetChecked
Hi there
Thank you for your message.
Our customers' concerns are very important to us, as we want to ensure we are providing an excellent service. We will reach out to you privately to address these concerns and feedback.
Kind regards
Idashia
Customer Care Specialist
The Good and the Bad
OK
Bad ... Instructions were not clear as to how to package the sample... ended up having to re-package everything to fit into box and UPS bag
Good ... Easier to draw blood this time
11 April 2025
Reply from LetsGetChecked
Hi there,
Thank you for your message.
Our customers' concerns are very important to us, as we want to ensure we are providing an excellent service. We will reach out to you privately to address these concerns and feedback.
Kind regards
Idashia
Customer Care Specialist
Reply from LetsGetChecked
Hi Edward
Thank you for your great review.
Our end to end process is designed to ensure that our customers are supported throughout their testing journey by our medical, customer support and technical teams to ensure a seamless and expert experience for all of our customers.
We are here to help if you have any questions, please reach out to us at trustpilot@letsgetchecked.com. If you're open to sharing more about your LetsGetChecked experience, please email emily.ryan@letsgetchecked.com.
Kindest regards
Idashia
Customer Care Specialist
Service was super fast!
Everything was great and results came in super fast like in a day's time! The only thing I would like to suggest is if you could please add hematocrit and red blood cell count on to your tests
10 April 2025
Reply from LetsGetChecked
Hi Robert
We are delighted to read this review, thank you.
Our team aims to deliver a seamless expert experience for our customers so we are very happy to read this review.
Please reach out to us at trustpilot@letsgetchecked.com if we can be of any further assistance. If you're open to sharing more about your LetsGetChecked experience, please email emily.ryan@letsgetchecked.com.
Kindest regards
Idashia
Customer Care Specialist
Reply from LetsGetChecked
Hi Cynthia
We are delighted to read this review, thank you.
Our team aims to deliver a seamless expert experience for our customers so we are very happy to read this review.
Please reach out to us at trustpilot@letsgetchecked.com if we can be of any further assistance. If you're open to sharing more about your LetsGetChecked experience, please email emily.ryan@letsgetchecked.com.
Kindest regards
Idashia
Customer Care Specialist
Fast efficient and helpful
5 April 2025
Reply from LetsGetChecked
Hi Giselle
We are delighted to read this review, thank you.
Our team aims to deliver a seamless expert experience for our customers so we are very happy to read this review.
Please reach out to us at trustpilot@letsgetchecked.com if we can be of any further assistance. If you're open to sharing more about your LetsGetChecked experience, please email emily.ryan@letsgetchecked.com.
Kindest regards
Idashia
Customer Care Specialist
Unusable
Instructions provided were for lancets different from the lancets in the actual kit. When I requested replacements, they wouldn't send them and required an inordinate amount of follow-up information. Refused to fix their mistake without making me jump through many hoops.
31 March 2025
Unprompted review
Reply from LetsGetChecked
Hi there
Thank you for your message.
Our customers' concerns are very important to us, as we want to ensure we are providing an excellent service. We have requested your contact details to reach out to you privately to address these concerns and feedback.
Kind regards
Idashia
Customer Care Specialist
I returned my test over a month ago...no results
I returned my test over a month ago. They said test results should be available in 2-5 business days. I still do not have results. I opened a ticket online and was told they dont cover that issue and I need to call in. I called in they said it could take up to 20 business days (which the site does not state) which it has been and still no results. My insurance covered the test so I am not looking for a refund, Im just looking to get my test processed and the results back. The company should set expectations initially rather than stating 2-5 business days when it cannot meet that date
27 March 2025
Unprompted review
Reply from LetsGetChecked
Hi There,
Thank you for your message.
Our customers' concerns are very important to us, as we want to ensure we are providing an excellent service. We have requested your contact details to reach out to you privately to address these concerns and feedback.
Kind regards
Charles Clark
Customer Care Specialist
Terrible service
Terrible service. Upcharges to be treated if positive with something. Have to make separate appointments. They call and tell you your results then say they can only treat you if you pay 50.00 for another appointment.
13 March 2025
Unprompted review
Reply from LetsGetChecked
Hi There,
Thank you for your message.
Our customers' concerns are very important to us, as we want to ensure we are providing an excellent service. We have requested your contact details to reach out to you privately to address these concerns and feedback.
Kind regards
Charles
Customer Care Specialist
horrible
horrible
still waiting for test, 2 months later. Keep getting the same run-around from their "CUstomer No-Service". No refund, no test. They dragged it out long enough, so VISA will not reverse charges.
20 March 2025
Unprompted review
Reply from LetsGetChecked
Hi There,
Thank you for your message.
Our customers' concerns are very important to us, as we want to ensure we provide excellent service. We have requested your information so that we can reach out to you privately to address these concerns and provide feedback.
Kind regards
Charles
Customer Care Specialist
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.