Mulberry Bush 

I ordered a letterbox for a gate which turned out to be unsuitable. I rang the company up and asked them for a refund, the lady informed me how to return the item.

I made sure to put bubble wrap around the letterbox so as not to damage it in transit. After a few days the parcel was returned stating it was damaged. The parcel came back to me without the bubble wrap!!

The response I got was I had to inform them of the return, which I did and there was slight damage to the corner and that the bubble wrap was not removed, which it clearly was.

Never again will I order from them again

Customer service much better now part of Mulberry. Thank goodness!

Having ordered well bofore christmas, the gifts finally arrived in mid february...no offers of discount/refund, just a disinterested person on the phone saying oh well they are being posted to you this week. We had to chase them - ok there was snow before christmas but we ordered at the end of november! Amazon and others managed just fine with much later orders.

When we received the gifts theywere ok - expensive but nothing special. would never use again as much better value and customer service is available pretty much anywhere

All items sold, including top end ones, are only expected to last a year whatever the price. We bought an expensive (£100) wooden kitchen just over a year ago. The shaped plastic bowl broke (toddler stood in it). We rang letterbox to buy a replacement and were told that spare parts were only available for a year after purchase. Despite the fact that we were willing to pay for the item they refused to consider our request. We were told that a manager would ring us back but no one did. We contacted them again to ask if they would tell us the name of the supplier so that we could try to get the bowl direct but still no joy. For £100 we expected the kitchen to last more than a year and can not understand why they refuse to sell us a replaement bowl or help us get one. Customer service is appalling.