The Lettings Hub Reviews 

I needed to get a tenant reference urgently for an outstanding tenant that had been failed as the other Online site didn't recognise paper statements as valid. Orlando Dennis was incredible and ensured the referencing was done almost within hours - all the staff were incredibly helpful , no Landlord or agent could ask for more. Well done you guys big Thanks

I had an absolute pleasure dealing Jessica how thoroughly went through the demo with me and within minutes of joining the call got me join The Letting Hub for my business! Platform is super user friendly and assist clients on their journey, from start the communication and guidance has been phenomenal. Highly recommend!

Lizzy was lovely very helpfull curtious and sorted my questions i had and nothing was to much trouble ...knows a lot about her job put my mind at rest xxx

Agent was very patient in helping me navigate how to fill the letting agreement.

Thank you for easing the process

Sarah Wayman has been incredibly helpful in some difficult cases with the referencing process. Thank you, Sarah! - Elliot (Move South Ltd)

Husane was the most attentive person to help me. Knowledgeable efficient and a pleasure to deal with him. 3 cheers for Husane.

I needed guidance through the reference form, and they helped in every way they could!

We were having some difficulties with the referencing. We reached out to Sarah Wayman who was prompt, communicative and went the extra mile! Our problem was solved and we have a very happy tenant and Landlord. Thank you Sarah you are a star!

Lizzy was really helpful today, giving me a hope of getting my dream home even though my landlord current has been really difficult to dealt with.
Thank you so much Izzy!

Lizzy was very helpful and clear with info

Jake, with Terry working behind the scenes, resolved an issue for us incredibly quickly the day before a tenant was due to move in. The whole team has been very supportive, especially as we’re a new lettings team. A big shout out as well to Sam, our account manager!

Thank you so much to Lizzy who was extremely polite and helpful. She answered all my questions in a very professional and confident way. Keep up that great work!
Thank you!

When my insurance renewed. They changed my payment date without informing me, and subsequently, the payment failed as a result of it, and they are charging me 70% of the original price as a late fee for their error. Customer service has been unhelpful, and they have been ignoring my email. Ridiculous!

Update:

What you state in your response is simply incorrect correct.

My payment date prior to it renewing was the 25th, as I had this amended a couple months after moving in. I have the records to prove this.

they were very helpful filling out the details in the
application form

Ashlea is absolutely the best!!!

I work for an agency that uses Lettingshub, for referencing services, and I specifically wanted to leave a 5 star review for Ashlea. Every time I’ve spoken with her, whether by phone or email, she has been prompt, attentive and incredibly helpful!!

She is knowledgeable, informative and genuinely kind and always willing to help!! When I’m dealing with more complex referencing cases involving tenants or guarantors, she is always patient and quick to explain what’s happening and what the next steps are for that tenant or guarantor going through referencing.

Her support genuinely makes a huge difference to my role helping to progress these tenancies, and I truly appreciate everything she does!! Thank you, Ashlea!! You're nothing short of amazing!

I was assisted by Sarah N. who managed to rectify mistakes made by other Lettings Hub employees, who did not communicate when an impasse was reached in the verification process, and instead sent cryptic emails which did not infer the nature of the delay.
Sarah assisted me via phone call on 2 separate occasions, both in which she was personable, efficient and understanding as to the nature of my query.
She managed to rectify the issues I experienced quickly and showed exemplary customer service during both interactions.
It was refreshing to speak to an actual human instead of a chatbot, and I strongly recommend calling The Lettings Hub directly if you have any questions regarding your referencing and verification process, as it is a much more direct route than via email.

I cannot recommend Fortune Ogunmola highly enough! From start to finish, he was incredibly professional, generous, and understanding. I was in a difficult situation and needed urgent support, and Fortune went above and beyond to resolve everything quickly and smoothly. He even arranged a one-off refund as a goodwill gesture, which truly showed his dedication and care for his clients.
Fortune is a credit to Lettings Hub, and his approach made a stressful situation completely manageable. If you need someone who genuinely cares and delivers exceptional service, he is the person to speak to.

I spoke to Jake foster as I was having trouble with a form I needed, he was very patient with me and stayed on the phone until was all completed. Service was amazing. Thank you x

Appalling – Platform Not Fit for Purpose

I found The Lettings Hub’s online tenancy reference platform completely unusable. The system repeatedly failed to accept valid documentation, making it impossible to progress an application. Despite requesting reasonable adjustments before submitting a holding deposit, these were ignored, leaving the process inaccessible for applicants with disabilities.

The platform’s failures create a real risk of financial loss, exclusion from the rental market, and missed housing opportunities. Manual verification is essential, yet the default process assumes all users can navigate a flawed online system. This experience was stressful, frustrating, and entirely avoidable.

The Lettings Hub must urgently address these serious accessibility and usability issues.

Had a very helpful call with Josh about very reasonable contents insurance. Josh extremely helpful