Lex Autolease Reviews 

Just had my vehicle delivered. All info has been clear and timely.

I was made aware of terms and limitations of the contract.

Very happy so far.

Bizarre company. I have a car on lease with them. Original term ended in Sept 2023 for 18K contracted miles. I then extend in October for an additional 6 months for 5K miles for the full year, so 2.5K pro rata. Now they tell me, in Feb that my total contracted miles is 17500 ie 5K for the whole lease period, yet I've paid rentals up to last Sept for 18K miles. Why on earth would I extend and pay 6 extra rentals in that case??

Never come across such a poorly thought out customer experience in my life. Shocking to see that a large organisation like this, and a regulated one, can still try to fleece customers this way.

The Company are simply impossible to contact with any genuine enquiry and clearly have no concept of customer service. I was given no opportunity to carry out a delivery inspection, and the vehicle was simply handed over to me, with two sets of keys, no manual, and a virtually empty fuel tank. No phone numbers or email addresses were provided. Lex failed to register the vehicle with the DVLA which left me driving around in an unregistered and potentially untaxed vehicle for more than a month, exposing me to being stopped by the Police and potentially fined.
Due to their error, Lex did not take the initial months payment from my bank account, but then decided to take two months rent on the same day leaving me with the potential to becoming overdrawn with an unagreed overdraft. Even now I am unable to get onto their Manage My Vehicle Website, and have no way of contacting them other than through a lengthy wait on a premium rate phone line. Avoid this business at all costs.

Do not bother with this lease firm, its run by bots, no customer contact service whatsoever, charged for mileage that was on vehicle pre delivery. Charged for a parking fine in private car park which was correctly paid for ticket. With no redress.
Vehicle returned in mint condition but charged for tiny marks. The guy who surveyed it had been doing it 3mths
had been a chef all his life! Your choice.

Lots of bad reviews but mine was fine. Car was fine so never had to contact them. Paid my excess mileage at end and car was picked up on time with no additional charges. Perfect

Beware! Ripped us off in massive excess mileage charges, they claimed they hadn’t received the increased mileage arrangement. Will never use this company again.

My firm had used Lex for years, and financed over 10 cars with them. Sadly my husband passed away and they would not assist me in keeping the car, even though payments were being made. I feel they had zero understanding of Partnership law, and zero empathy! I was never able to speak to the same person twice, and their client care skills are zero. Avoid these at all costs, as when you need anything from them, it wont happen!

If i could give Lex Autolease no stars i would.
When we purchased our lorry, we were told there would be a balloon payment at the end. My husband asked if when the balloon payment was due could we pay this off in full, They said yes, however, the time came to do this and they said it was not possible and we had to sell it to a dealer they were happy with. So we had to sell our lorry to a third party leaving us with no vehicle to deliver for our business. They sent a few more invoices which we ignored as it had been settled, then we finally received an invoice which said zero balance..no that's not the end of it, they have sent others since saying there is still monies needing to be collected, even though the settlement figure had been made. They have started ringing me now asking for further payments....don't do business with Lex Autolease!!!! I am thinking of going to Watch Dog as i have just seen the other reviews...

The web site is horrendous, Will not be renting a car from this company

Truly awful company. If you are looking to lease a car take your business elsewhere, I can’t imagine there can possibly be a more inept company to deal with. Very long story short, my lease vehicle was hit by another driver, I rang Lex immediately to inform and was assured it was “one problem one call” biggest lie I’ve ever been told. Untold phone calls back and forth, to get the minor repair completed, which ended up taking around four months. This whole time I was paying them a fee to drive a damaged vehicle. They did admit the service was not good enough and offered me a paltry amount of compensation, when I questioned this amount they stopped responding to emails, every time I rang I was assured someone would call me back straightaway, I’m still waiting over six months later. Utterly disgraceful service

If only I had read the reviews before understanding that Lex Auto managed my vehicle! I’ve not witnessed customer service as poor as LexAuto, in a long long time - when things go wrong they just don’t ever support or resolve complaints. My car experienced several problems and Lex auto did nothing to support and in fact the very poor culture of customer service results in not one person resolving an issue but every time they respond or if you get in touch and ask to speak to the same person they are never available and so always a new person picks up where the last rep left off. Everyone ends up with half a story and confused, it appears that way.
The customer resolution centre must be fed up as they don’t appear to ever resolve anything, just empty promises and no commitment to resolve. I have an on going complaint and today I received an email stating my complaint had been closed, even though the last representative I spoke to assured me she would call me back!

I’ve given up with Lex, I’ve given the car back and put it down to a really bad experience. I would be confident in saying they are the worst lease company I have ever dealt with and I’ve dealt with a few. Be very aware of what you are getting into. If things go wrong with your vehicle expect absolutely no support from Lex.in fact expect them to make a bad situation, worse! Don’t say you haven’t been warned by me and hundreds of other similar people taken the time to honestly review their experience of this company!
You may also wish to check out their Google business reviews too!

Lex auto useless. What an absolute garbage company.

If you like waiting on hold for customer service for for even the minor question this is the car leasing firm for you.

If you want them to do the exact opposite of what you ask them to do this is the car leasing firm for you.

If you request a hire vehicle and have them cancel it at 17:45 the day before you need it. This is the car leasing firm for you.

If you want them to book a vehicle for when you don't need it and without you requesting one. And have it delivered to nowhere at 5pm. This is the car leasing firm for you.

Lex autolease are not even worth 1 star. What a bunch of cowboys.

Happy with the Experience, Manage my vehicle portal very useful

The only way you could ever return one of their vehicles and they not find ridiculous charges is if you never drove it! Had my vehicle close to 5 years. Could not see any 'dents' or 'roof top chips' nor could the guy who did the collection inspection. However the next day they managed to find eight hundred pounds worth of 'damage' Sorry but even if these existed they could not be seen by the naked eye and definitely should have been classed as wear and tear for a vehicle of its age. Changed our company vehicles now to a better provider. AVOID

4 Year Lease on Merc EQC but all services and apps will cost £270 per year extra once warranty runs out.
Not their problem apparently.
Please note that any MB lease above 3 years will have this issue. Cannot use Sat Nav and other essential services unless you pay. They just turn it off.

Diabolical doesn’t cover this company and its total lack of interest in delivering its services or in fact its cars!
Vauxhall Astra Sports Tourer not delivered after 12 months, date constantly going back without driver actually being informed!
Disgusting customer service and not fit for purpose. Avoid at all costs and company is a joke!

A massive thank you to Hollie Greaves who resolved a sensitive issue in such a professional and timely way that I can honestly say that I have never experienced excellent customer service like it. She listened to my concerns and acted upon them and the result exceeded my expectations. Thank You Hollie. You are a true asset to Lex Autolease.

I have had the worst experience with Lex Autolease. Not only does their 'Manage My Vehicle' portal not work for me to access my documentation, when I have spoken on the phone to the team to ask them to email the documentation, they have have said they will pass the request to the contracts team who will send the documents. I have not received anything after 6 times speaking to them. I am at a loss now and hugely frustrated. I have now logged a formal complaint, not that I am hopeful this will do anything.

TERRIBLE and non existent service…..

I had a company car from Loreal, left the business and required my no claims bonus. A month and half later I don’t have it because they can’t do a simple task. I had to purchase car insurance without it. The team doesn’t communicate and lies between themselves saying they “resolved” my complaint when they haven’t even spoken to me.
DO NOT USE!!!!!

I leased a car with them through Select Car Leasing. There were several problems when it came to returning my car- I was initially charged £800 incorrectly and through a lot of effort got these reduced to £150 which in fairness is probably less than I should owe. Every individual I spoke to was lovely and helpful but the structure of the company is just awful. It’s impossible to deal with as every small thing is handled by a different department and they don’t/can’t communicate with each other so everything is over complicated and takes a long time. As I said earlier though, all the individuals within each department are lovely and helpful I just suspect management might be the problem? I probably would not use this company again but thank you to the people who work there who helped me.