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Liberton Gardens 65, EH16 6JT, Edinburgh, United Kingdom
4.0
4 reviews
No history of asking for reviews
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Fantastic surgery and feel so lucky after I hear the horrific experiences friends have with their practices.
We have been registered here for 30 years+ and I can honestly say we have never had any problems.
The care and support given is second to none and you feel like you are seeing a family doctor not just a different face every visit.
Nurses, receptionists and all involved really are great.
I have been a patient of this practice for since 2008 and have always found them to be friendly and helpful. My GP, Dr Catnach always goes above & beyond to help me. The nurses and in particular, Elaine are always very friendly and helpful too. Couldnt rate them all higher.
How to get an appointment here.
Begin calling at 07:58. You’ll probably get a recorded message that says that the surgery is now closed. Hang up and immediately call back. Repeat. Keep dialling in as frequently as you can until the line does open at around about 8am.
When the recorded message changes that’s the sign that someone is answering calls. DO NOT LISTEN TO THE RECORDED MESSAGE; it takes too long and in that time some other sick person with faster fingers will have got there ahead of you. Immediately press 4 on your phone. If you are lucky this will bring you to an operator, or to a short queue of 5 callers. With any luck you’ll get an appointment today! Go you!
More likely you’ll receive the message that “We are experience [sic] an exceptional volume of calls” it will hang up on you. Don’t wait for it to do so. Hang up immediately and dial in again, pressing 4 as soon as the recorded message starts. Repeat. Repeat again. It is now fairly unlikely that you will get an appointment that day, but they might be able to give you one later in the week. My phone records show that it took 66 redials to reach the operator, but I did eventually get an appointment!
Surgery staff are great when you get through to them. Be nice to them, it’s not really their fault.
Really awful. Worst experience ever had. Constant mistakes,non-existent customer service. One of the NHS's deteriotaing skeleton surgeries, dont expect professionalism here in any shape or form. Its like getting a tooth extracted from the moment you join up and the appointment never ends
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