The gas engineer was polite, knowledgeable and did his job well. I got a text ten minutes before he arrived which is really helpful. On the day everything was perfect. He answered my questions with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Chris was the engineer who attended or boiler situation, was helpful, friendly and very professional. Left our home without the leaking outside boiler pipe, and replaced the failed part, left the comp... See more
Company replied
Liberty engineer always on time very friendly lets you know everything ok before he goes .Steve has been our service engineer for 12 years and feel safe living on my own and retired I know I can trus... See more
Company replied
My annual Gas safety check was carried out on 21st September 2026 by your engineer Amit Choda.. this was the third year where Amit has carried out this work at my home.. Amit arrived on time..* is ver... See more
Company replied
Company details
Written by the company
Maintaining warm, safe, energy efficient homes. This is what we thrive for. 👌 This page is monitored by the customer service team Mon - Fri, 8am - 4pm. For out of hours contact 0330 995 8007
Contact info
Charley Wood Road, L33 7SG, Liverpool, United Kingdom
- 03309958007
- hello@liberty-group.co.uk
- www.liberty-group.co.uk
4.4
Excellent
9k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Quick response and a prompt visit
Quick response and a prompt visit. The engineer was polite and helpful.
Thank you.
6 August 2026
Unprompted review
Reply from Liberty
Hello Helena,
Great to hear.
Thanks
Paul
Satisfied customer
First of all it was a early call which I requested, the engineer was very polite and explained everything he carried out,also respected my property and left leaving me satisfied with the service provided
6 August 2026
Unprompted review
Reply from Liberty
Hello,
Great to see you are satisfied with the recent visit.
Thanks
Paul
Routine gas service
I requested a morning appt. Engineer kept me informed when he was on his way nice and early. He was polite friendly and got the job done in no time. Excellent service thank you
6 August 2026
Unprompted review
Reply from Liberty
Hello,
Great to hear we met your expectations.
Thanks
Paul
A job really well done.
The person who came and did the was patient, Thorough , Asked any questions and was a gentleman. A person above all represents the firm they work for and the gentleman that represented the company is an asset to that company.
4 August 2026
Unprompted review
Reply from Liberty
Hi Ian,
thank you for your feedback, I'm happy to hear our colleague gave a great impression and represented the company well.
kind regards
Wendy
Engineer arrived in the time given
Engineer arrived in the time given. Very pleasant, checked all relevant appliances. Completed checks in a timely manner
5 August 2026
Unprompted review
Reply from Liberty
Hi Jane,
thank you for your feedback, I'm happy to hear our colleague gave a great impression and you are happy with the work carried out.
kind regards
Wendy
The engineer was very efficient and…
The engineer was very efficient and friendly, he was a lovely lad and can come and do next year's
Thanks
5 August 2026
Unprompted review
Reply from Liberty
Hi Laura,
thank you for your feedback, I'm happy to hear our colleague gave a great impression and you are happy with the work carried out.
kind regards
Wendy
Reply from Liberty
Hi Nicola,
thank you for your feedback, I'm happy to hear our colleague was early and friendly.
kind regards
Wendy
The worker was very professional
The worker was very professional, explained what he was doing ,did a great job also cleaned up after finishing his job brilliant
5 August 2026
Unprompted review
Reply from Liberty
Hi Carol,
thank you for your feedback, I'm happy to hear our colleague gave a good impression and the job went well.
kind regards
Wendy
Nice guy
The man that came out to me was really nice very respectful and genuinely helpful let me know that everything was fine and all was good.
31 July 2026
Unprompted review
Reply from Liberty
Good morning, Horace,
Thank you for your lovely feedback. We're really pleased to hear the engineer was respectful, helpful, and took the time to reassure you that everything was working as it should. It's great to know you felt well looked after during the visit. We appreciate you taking the time to share your experience.
Speak soon,
Adrian
Reply from Liberty
Hi Sandra,
thank you for your feedback, I'm happy to hear our colleague gave a good impression and everything went well.
kind regards
Wendy
REVIEW
I am bedbound and the engineer was very kind and explained everything he was doing and explaining as he went along
30 July 2026
Unprompted review
Reply from Liberty
Hi Natalie,
Great to see we met your expectations.
Thanks
Paul
The Engineer was polite
The Engineer was polite, humble and professional.
4 August 2026
Unprompted review
Reply from Liberty
Hello Akinwale,
Great to hear.
Thanks
Paul
Polite,fixed my boiler and radiator…
Polite,fixed my boiler and radiator problem s lovely man was on time too
4 August 2026
Unprompted review
Reply from Liberty
Hi Claire,
Wonderful news - Glad to hear the problem is now resolved.
Thanks
Paul
Reply from Liberty
Hi Aleksandrs,
thank you for your feedback, its great to hear.
kind regards
Wendy
Very professional
Very professional very polite nice man. Had a service on boiler he checked all the smoke alarms as well . Would recommend Liberty gas .
3 August 2026
Unprompted review
Reply from Liberty
Hi,
thank you for your feedback, I'm happy to hear our colleague gave a good impression and your service went well.
kind regards
Wendy
Disgraceful behaviour from van driver
Not a client, but encountered one of their van drivers on the road and he was an absolute disgrace - nearly rammed our car, refused to let us pull in on a dual carriageway merging to a single due to road works and then did the same again a few moments later before under-taking on a tricky city road. My wife was very distressed! Terrible representation of the company!
3 August 2026
Unprompted review
Reply from Liberty
Hi,
I am sorry to hear of the issues you have faced.
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Wendy
They were very helpful and very polite.
They were very helpful and very polite.
30 July 2026
Unprompted review
Reply from Liberty
Hi Helen,
thank you for your feedback, I'm happy to hear our colleague gave a good impression.
kind regards
Wendy
The engineer was brilliant very helpful…
The engineer was brilliant very helpful and knowledgeable great job
31 July 2026
Unprompted review
Reply from Liberty
Hi Carol,
thank you for your feedback, I'm happy to hear our colleague did a good job and was helpful.
kind regards
Wendy
Good service
Good service. Engineer polite, respectfully and professional in his job.
31 July 2026
Unprompted review
Reply from Liberty
Good afternoon, Harjit,
Thank you for your feedback. We're pleased to hear you were happy with the service and found the engineer to be polite, respectful, and professional throughout the visit. It's great to know the work was carried out to your satisfaction. We appreciate you taking the time to share your experience.
Speak soon,
Adrian
The engineer was friendly and…
The engineer was friendly and respectful got straight on to the safety check and done a very professional job and left everything clean and tidy.
31 July 2026
Unprompted review
Reply from Liberty
Hi Gordon,
thank you for your feedback, I'm happy to hear our colleague gave a good impression and left your property tidy.
kind regards
Wendy
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