Liberty Reviews 

8,767
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,077 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service and professionalism of the staff, often described as knowledgeable, helpful, and easy to communicate with. Many appreciate how the team goes above and beyond, making complex processes simple and stress-free. Reviewers frequently commend the quick and efficient responses, noting that staff keep them well-informed and updated, ensuring a smooth and positive user experience. However, some customers noted occasional delays in specific processes, like waiting weeks for loan discharge forms or for approval responses. A few also felt that initial online application forms sometimes led to predictable, unhelpful outcomes.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism, dedication, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the professionalism,... See more

User experience

Reviewers consistently express satisfaction with the user experience, often describing it as easy, smooth,... See more

Response time

Customers had positive experiences with response times, frequently praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lorrelle got me back into the market and it wasn’t easy . First was a no then she managed to turn it into a yes and now I can start a portfolio. Lorrell is very professional answered all my questio... See more

Rated 5 out of 5 stars

Joel is an awesome broker. Highly knowledgeable and professional. He's helped me to get finance several times now, each time with challenges due to my situation, and each time successfully. Joel is a... See more

Rated 5 out of 5 stars

Linda help us from beginning to the end of our buying and selling journey. She made the whole experience easy the whole way through. If you need a good broker that you can count on and always have... See more

Rated 5 out of 5 stars

We can not thank Linda enough for helping us with a loan to purchase a residential property through our SMSF. We were mucked around by another bank and came to Linda half way through our finance claus... See more


Company details

  1. Financial Institution

Information provided by various external sources

At Liberty, our products are customised to suit the needs of more customers. We’re a free-thinking finance company that offers innovative solutions at competitive prices to support customers with greater choice. With a wide range of home, car, business and personal loans, as well as SMSF lending and insurance products, Liberty offers solutions to help more people get financial.

Disclaimer

Approved applicants only. Lending criteria apply. Fees and charges are payable. Copyright © 2019 All rights reserved | Liberty Network Services Pty Ltd (ABN 65 151 158 628/Australian Credit Licence 408042) (LNS) is a wholly-owned subsidiary of Liberty Financial Pty Ltd (ACN 077 248 983/Australian Credit Licence 286596). Liberty Network Services has access to products including those from Liberty Financial.

Contact info


4.9

Excellent

TrustScore 5 out of 5

9k reviews

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4.9

All reviews

(8,767)

1,015 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing experience

Ruth has been absolutely fabulous throughout our whole journey from our first contact till settlement. Ruth has gone above and beyond to help us buy our first block as first home buyers. Ruth is so easy to talk to and so knowledgeable

12 July 2026
Rated 5 out of 5 stars

Ruth was so helpful

Ruth was so helpful. She made the process easy for us. She answered our questions and we had a very positive experience. Ruth, we could never thank you enough. We wouldn’t hesitate to recommend you. Kevin & Vikki Nemeth

12 July 2026
Rated 5 out of 5 stars

Hayley Decru have been the best help…

Hayley Decru have been the best help with finding us the best provider and setting up all our accounts needed for repayments of mortage and offset accounts. She goes above and beyond to making sure we are a happy client and will recommend her to family and friends

7 May 2026
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would for…

If I could give 0 stars I would for someone called “mark” in car loans. Genuinely get his quality coach or team leader to review the calls he takes. Zero communication style, if you sound so miserable in his job maybe this isn’t for him. I immediately never want to have to be in contact with this Mark guy again. I am shocked and speechless. I provided feeedback straight to himself aswell. Everyone else I spoke with was very nice. Can someone from liberty not MARK contact me, kindly.

9 July 2026
Unprompted review
Liberty logo

Reply from Liberty

Hi there,

Thank you for taking the time to provide feedback.

To better understand what has occurred here and how we can assist, can you please send us a private message with your full name, loan number, contact details and a suitable time to call and discuss further.

Thanks - The Liberty Team

Rated 5 out of 5 stars

Second time with Luke

This is our second time getting Luke to help us with securing a loan.
As usual, fantastic and seamless.
He gives a personal touch and is always easy to deal with.
5 Stars.

17 June 2026
Rated 5 out of 5 stars

Fire Stars Isn’t Enough

This is the third time we’ve used Kim as our mortgage broker, and we honestly wouldn’t go anywhere else. From our very first experience, we knew she would be our broker for life.

Kim is one of the most genuine, kind, and caring people we’ve had the pleasure of working with. She always goes above and beyond to make what can be a stressful process feel straightforward and manageable. She takes the time to explain everything, keeps us informed every step of the way, and truly has our best interests at heart.

Not only is she exceptional at what she does, but she also genuinely cares about her clients. We can’t recommend Kim highly enough. If you’re looking for someone you can trust completely, who is incredibly knowledgeable and treats you like family, Kim is the person to call.

18 June 2026
Rated 5 out of 5 stars

Lisa has helped us on multiple…

Lisa has helped us on multiple occasions now and I just keep coming back to her. She makes the process very simple and handles any situation. I can highly recommend her to anyone wanting a mortgage broker.

16 June 2026
Rated 5 out of 5 stars

Tracey has been absolute Gem

Tracey has been absolute Gem, she has heart ❤️ of love and empathy. This changes the way she serves the customers. I felt the whole process was so welcoming and supportive, she goes out of her way to help and find solutions. This is great quality only a very few handful can do this kind of service.

She has great connections in the industry of SMSF, this makes it easy if you are looking in this area.

Thoroughly enjoyed working with her, Tracey keep doing great work 😊🙏

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended! So easy!

We can not thank Linda enough for helping us with a loan to purchase a residential property through our SMSF. We were mucked around by another bank and came to Linda half way through our finance clause. Linda was so helpful, responsive, understanding and the whole process from start to finish was extremely simple! We would highly recommend Linda to anyone and will definitely use her services again in the future!

6 July 2026
Rated 5 out of 5 stars

Hayley from Liberty was amazing.

Hayley from Liberty was amazing.
Honest all the way through our process.
We had a tricky loan as we did a investment home loan. It felt like we were her only client the whole time. We had a very quick settlement so the work she put in would have been hours over a very short period of time.
We would highly recommend Hayley to anyone that is looking to use a broker.
Thank Hayley you got us exactly what we had asked for.

12 June 2026

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