Staff is nice but getting work requires days -week to finalize approval and move forward. I have emergency calls still it takes time. Customers service only reads whats on my screen. Resolution he... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Luis Pena made my experience go great. It was a breeze to schedule a claim and Mr. Pena didn't take long to accomplish the claim. Repair tech contacted me almost immediately. Thank Liberty Home Guard... See more
Company replied
Leon Sonny Wolf was very informative. I had never heard of the VIP program and he patiently took the time to explain how it all worked. While today I wasn’t ready to purchase the VIP it was not for... See more
Company replied
The best part about this company is that if you have a certain appliance guy, electrician, AC guy or whatever, you can use them and then go through their reimbursement process. My only complaint is th... See more
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Company details
About Liberty Home Guard
Written by the company
Protect your home’s most valuable systems and appliances.Starting at $1/day
Liberty Home Guard have been rated the #1 Home Warranty Provider by the U.S. News & World Report and received an A grade from The Better Business Bureau.
Liberty Home Guard is committed to revolutionizing the home service industry by providing customers with outstanding service and cutting edge technology to increase ease and efficiency in the home warranty process.
Contact info
Brooklyn, NY, USA, 11234, Brooklyn, United States
- (833) 544-8273
- service@libertyhomeguard.com
- www.libertyhomeguard.com
4.4
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Michael Lopez five star agent
Michael Lopez was extremely helpful and patient throughout our conversation.
Excellent employee!
3 August 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for your wonderful feedback! We’re thrilled to hear that Michael Lopez was extremely helpful and patient throughout your conversation. We truly appreciate you recognizing his excellent service and will be sure to share your kind words with him. Thank you for choosing Liberty Home Guard!
Great service. Very helpful and patient!
Eduardo Perez was the agent who answered my call. He was very patient and helpful, and answered my questions and concerns in detail. He also provided step by step on what I should do going forward. This is actually my second time with Eduardo. I recognized his voice and name. Eduardo was able to open a case quickly for me.
1 August 2026
Unprompted review
Reply from Liberty Home Guard
Thank you so much for sharing your experience! We’re thrilled to hear that Eduardo was patient, helpful, and took the time to answer all of your questions while guiding you through each step of the process. It’s especially wonderful to know that you recognized Eduardo from your previous experience with us and that he was able to assist you again.
We truly appreciate your continued trust in Liberty Home Guard, and we’ll be sure to share your kind words with Eduardo. Thank you for choosing us!
well first of all doing business with…
well first of all doing business with them scammers. I had them for about a year and I filed a claim for my water heater. They sent out a technician. He said it was leaking and then they came back and said they don’t cover leaks. They told me to get a second opinion it wasn’t leaking then they came back and told me my water heater was too old. Then they said I owed $1303 than a week later they said I owe $1465 so I said go ahead do it then whatever scammers and then they double charged me $1465 and I still am trying to get it back.
29 June 2026
Unprompted review
Reply from Liberty Home Guard
Hello tim spikes! We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved. Thank you for your feedback.
Learn from my mistakes
Learn from my mistakes! DO NOT TRUST THEM! I had a brand new GE combo washer dryer go out turned out to be a refrigerant leak) The machine was only 1.5 years old They called me told them they would not be fixing the machine and that they would be covering the cost of my machine at 100%. I said great sounds good. Then they sent over the replacement options/ payout all the reimbursement options were dryer only units and the cash pay out was $850 ( not even enough to cover their dryer only units they were offering) I told them this is not 100% the machine that you are not fixing is $2500 After days of back and forth I talked to a member named Fabio who said i needed open a washer claim so i could get paid out on both the dryer side and washer side of the unit. I agreed and opened the washer claim, then the next day i got a call saying they were gonna close my washer claim since i already had a claim for the machine open under the dryer, so i explained that it was opened at the advice of liberty home guard themselves and explained the situation that it is a combo all in one machine so to replace it means i would need to purchase both a washer and a dryer. they then told me i would hear back in a day, THAT NEVER HAPPENED! finally after a week i called to check on the claim, i was told they were working on it at the exact moment and i would hear back within a hour.... THAT NEVER HAPPPENED! finally 2 days later I got a missed call so i called them back just to be told theyll be emailing me the reimbursement options for my washer, Great , except 10 mins later I open the email to see they are giving me $250 towards a washer, even their replacement options ranged from $850-900, and they were only covering $250 of that. TELL ME HOW THAT IS COVERING MY UNIT AT 100%??!?!?! So after the $75 service fee my pay out is technically only $175.... so in total after a month of back and forth. After 2 $75 service fees LIberty thinks its okay to pay me $950 towards a $2500 machine.... STAY AWAY! This has been hands down the WORSTTTTTTT home warranty i have EVER dealt with I would NEVER recommend the, to even my worst enemy.
19 July 2026
Unprompted review
Reply from Liberty Home Guard
Hello Stephanie Llanos! We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns. Thank you for taking the time to share your experience.
Luis Pena was very helpful
Luis Pena was very helpful. He understood my concern and gave me an acceptable explanation. We also spoke the same language (Spanish), which made it more easy for me.
1 August 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for sharing your experience! We’re happy to hear that Luis was able to understand your concerns, provide a clear explanation, and make the conversation easier by assisting you in Spanish. Providing helpful, personalized service is something we truly value at Liberty Home Guard.
We appreciate your kind words and will be sure to share your feedback with Luis. Thank you for choosing Liberty Home Guard!
Eduardo was very helpful and solved my…
Eduardo was very helpful and solved my problem.
1 August 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for sharing your feedback! We’re glad to hear that Eduardo was very helpful and was able to resolve your issue. Providing efficient and caring support is what we strive for at Liberty Home Guard.
We truly appreciate your kind words and thank you for choosing Liberty Home Guard!
Delancy was very kind
Delancy was very kind, patient, and courteous. It was my first time filing a warranty claim and she helped make it pleasant.
31 July 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for sharing your experience! We’re so glad to hear that Delancy was kind, patient, and courteous while helping you with your first warranty claim. We understand that filing a claim for the first time can feel unfamiliar, so it’s wonderful to know that she made the process a pleasant one for you.
We truly appreciate your feedback and will be sure to share your kind words with Delancy. Thank you for choosing Liberty Home Guard!
He had excellent customer service
He had excellent customer service; however, I am concerned about the charges. With this service I was under the understanding that it would cover anything broken in the service plan. It seems like with the service fee and my 70$ monthly fee that when they diagnose it they may charge me more.
31 July 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for sharing your feedback. We’re glad to hear you received excellent customer service, but we also understand your concerns regarding the costs associated with your service plan and claim.
We appreciate you bringing this to our attention. Coverage and potential out-of-pocket costs can depend on the specific terms and conditions of your plan and the circumstances of the repair. Our team is always happy to review the details of your coverage and provide clarification so you know what to expect throughout the claims process.
Thank you for choosing Liberty Home Guard and for giving us the opportunity to address your concerns.
Too many different diagnosis from…
Too many different diagnosis from different technicians. Can’t understand the person on the phone.
30 July 2026
Unprompted review
Reply from Liberty Home Guard
Hello Sandra Salazar! We apologize for the negative experience you had. Your feedback is crucial for us to improve our services. Our customer success team will be in touch with you shortly to discuss your concerns and make things right. Thank you for letting us know about this issue.
Bathroom Exhaust Fan
Liberty Home Guard will cover the replacement exhaust fan and its installation in full. Fabio Lopez was a great help during this claim.
30 July 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for sharing your experience! We’re delighted to hear that Fabio Lopez was such a great help throughout your claim and that we were able to provide coverage for the replacement exhaust fan and its installation in full.
We truly appreciate your kind words and will be sure to recognize Fabio for his excellent service. Thank you for choosing Liberty Home Guard!
A follow up review:
A follow up review:
July 30. Today marks day number 70 (seventy) that we are still waiting on Liberty Home Guard to fix our refrigerator. We have been told "we're sorry" that those words are completely empty and that they appreciate our patience is also no longer valid as our patience expired for this claim about 50 days ago. Yes, over 2 months to fix a refrigerator. This company is nothing but a fraudulent song and dance team trying to not resolve or assist the customers. I would NOT ever recommend these people as their actions and words are completely against helping the client. We just received word tonight that our scheduled appointment will not longer be honored as they scheduled a technician that can not perform the necessary job--mind you, they knew at the time of scheduling that this would not be possible, but went ahead anyway. No help, compensation, or even a repaired refrigerator. BUYER BEWARE! Steven Luna (our specialized customer service representative) is also a bag of lies and false truths. I will update later as to the condition of our repair.
29 July 2026
Unprompted review
Reply from Liberty Home Guard
Hello Patrick Willis! We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved. Thank you for bringing this to our attention.
It was a pleasure working with Fabio
It was a pleasure working with Fabio. He was personable and very professional. I truly appreciated a phone call from him with an explanation of the findings and what to expect regarding the claim. It was a delightful experience!
29 July 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for taking the time to share your experience! We're thrilled to hear that Fabio provided such professional and personable service. Keeping our customers informed every step of the way is a top priority, and we're glad his call helped make the claims process clear and reassuring. We'll be sure to pass along your kind words to Fabio. Thank you for choosing Liberty Home Guard we truly appreciate your trust and look forward to assisting you again whenever you need us!
Sonny was patient in explaining all…
Sonny was patient in explaining all options to me and also helped me connect to the claims department as well.
29 July 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for your wonderful feedback! We're so glad to hear that Sonny was patient, took the time to explain all of your options, and helped connect you with our Claims Department. Providing clear guidance and making the process as seamless as possible is what we strive for every day. We'll be sure to share your kind words with Sonny. Thank you for choosing Liberty Home Guard we truly appreciate your trust and the opportunity to serve you!
I had wonderful help and got set up for…
I had wonderful help and got set up for the next 14 months! I have been happy with Liberty Home Guard
29 July 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for sharing your experience! We're thrilled to hear that you received wonderful assistance and were able to get everything set up for the next 14 months. We truly appreciate your continued trust in Liberty Home Guard and are so happy to know you've been satisfied with our service. Our team is always here to provide support and peace of mind whenever you need us. Thank you for choosing Liberty Home Guard we look forward to continuing to serve you!
Great customer service very helpful
Great customer service very helpful. He spoke English clearly unlike some of the other customer service reps are hard to understand because of the language barrier.
29 July 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for taking the time to share your feedback! We're happy to hear that you received great customer service and that our team member was able to provide clear, helpful, and effective support. Clear communication is an important part of creating a smooth experience for our customers, and we’re glad we could make the process easier for you.
We truly appreciate your kind words and will be sure to share your feedback with our team member. Thank you for choosing Liberty Home Guard we’re always here to help whenever you need us!
Reply from Liberty Home Guard
Thank you for sharing your feedback! We’re glad to hear that you appreciated the direct and upfront information provided by our team. At Liberty Home Guard, we believe in keeping our customers informed and making sure they have a clear understanding of their options every step of the way.
We truly appreciate your trust and support, and we’ll continue working hard to provide a transparent and positive experience for all our customers. Thank you for choosing Liberty Home Guard!
Reply from Liberty Home Guard
Thank you for your kind feedback! We’re thrilled to hear that you had an excellent experience with our service. Providing reliable support and a positive experience for our customers is always our goal at Liberty Home Guard.
We truly appreciate your trust and support, and we look forward to continuing to serve you whenever you need us!
Luis Pena was very professional and…
Luis Pena was very professional and handled the call with ease.
29 July 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for sharing your feedback! We’re delighted to hear that Luis Pena provided such a professional and smooth experience. Handling calls with confidence and ease while ensuring our customers feel supported is exactly the level of service we strive for at Liberty Home Guard.
We’ll be sure to share your kind words with Luis. Thank you for choosing Liberty Home Guard we truly appreciate your trust and look forward to assisting you again whenever you need us!
Lucas Miran was great
Lucas Miran was great! He was polite, professional, and kind. He worked quickly and I could tell he knew what he was doing. Make this guy employee of the month!!
28 July 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for sharing such amazing feedback! We’re thrilled to hear that Lucas Miran provided you with such a positive experience. His professionalism, kindness, and ability to quickly provide knowledgeable support are exactly the qualities we strive for at Liberty Home Guard.
We’ll be sure to share your kind words with Lucas he’ll definitely appreciate the recognition! Thank you for trusting Liberty Home Guard, and we’re grateful for the opportunity to continue providing you with excellent service. ⭐
Mr Fabio he is very Professional…
Mr Fabio he is very Professional Friendly Wonderful he is Five start Customer Service 😀 😀😀🫶🫶🫶
28 July 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for sharing your wonderful feedback! We’re thrilled to hear that Fabio provided you with such a professional, friendly, and exceptional experience. Delivering five-star customer service and making our customers feel valued and supported is what we strive for every day at Liberty Home Guard.
We’ll be sure to share your kind words with Fabio he’ll be happy to know his dedication made such a positive impact! Thank you for choosing Liberty Home Guard, and we truly appreciate your trust and support. 🫶⭐
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