Liberty Shield VPN & Proxy Reviews 

My modem broke several months ago so stopped using the service. Surprised to find a charge for a full annual subscription coming through. After I contacted customer service, half was refunded but they effectively charged me half of an annual subscription for services that were not provided and that I also did not want.

Liberty Shield were very prompt with their response and it helped me resolve the issues successfully.

Quick and helpful

Good overall service but be very careful when you sign up as they automatically renew without giving notice.
I've not used them for around 6 months as I'm using other methods for my tv but they have now taken a payment and signed me up again for another year.
When I complained they basically sent me a copy of their terms and conditions and said tough.
They really should let people know that it is going to renew at least a week or so in advance so they we have the choice to cancel
Very underhanded company please beware!

I have used liberty shield for a number of years having previously been disillusioned with some of the big names vpn providers. Whenever O have had cause to make contact for support the service has been fast and issues have always been resolved swiftly and without any problems
Thank you for exceptional service

Very good vpn system delivered on time and great to work

What I love about LibertyShield is their ability to listen and respond. The support team works well together. Their response is tailored to the customers knowledge of issue presented a d they follow through to resolution.

Looks decent hopefully it does what it says on the tin!

A router that works and great customer service if you need any tech help..

Router power adapter got really hot to touch and failed, this is the second of the same type of adapter in two separate devices which is either really bad luck on my part or a common problem with the router. Lucky I was in warranty the second time round however just out of warranty the first time. If I had the option to buy an adapter from liberty I wouldn’t have purchased the new router. Customer service quickly recognised the issue and replaced the adapter without quibble and had me up and running again quickly thank you.

Angela resolved our problem really quickly with a very speedy response and clear instructions on what procedure we needed to follow. Once again everything is working as normal from our side. It’s one thing having a VPN provider but having the technical support that is essential and reactive is worth every penny we spend with Liberty Shield. Thank you.

They responded timeously and politely. Solved the issue well

Prompt and helpful reply to all my questions …and as always, resolves the problem ! Many thanks.

In the 4 years I've had my VPN router/service from Liberty Shield, I've had very little issue, however, on the odd occasion that I've faced an issue, all I can say is the support given was second to none. Absolutely 1st class in every way!

Great company to deal with, speedy delivery of box and the vpn works perfectly.

Really helpful and a quick response . Patient and informative help . Thanks so much to Angela .

Very helpful in sorting out my problems

Just re subscribed to Liberty Shield

Been with them for 7 years prior Angela at there support help desk got me and my VPN router back up and running in no time good reasonably priced VPN service

Amazing help when I need it