I didn't received my order because the logistics company Zeleris in first say there was an accident while i was waiting a whole day for them to come and the day later they said we can't find yourvadr... See more
Company replied
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I didn't received my order because the logistics company Zeleris in first say there was an accident while i was waiting a whole day for them to come and the day later they said we can't find yourvadr... See more
Company replied
although the ordering was eay it is not clear when ordering the amount for free shipping is not for the uk and uk charges which means that the items i bought where more expensive than the uk order N.1... See more
Company replied
Excellent quality service and value. Beautifully packed for safe international shipping, UPS courier a little slow and tracking sporadic. Eventually delivered after 18 days from Spain to UK but shi... See more
At least half a dozen orders since they resumed shipping to UK and every one has got through, Spanish VAT has been returned, and no extra UK duty or VAT applied on receipt. One order was well over €1... See more
Company replied
Replied to 83% of negative reviews
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Hadn't used this company before, but glad I found it.
Prices were 'Spanish Prices' i.e. CHEAP compared to UK!
We bought 5 bottles of spirits (4 x Teichenne Crema Banana, and a Chocolate liquer), delivery was around 21 euros, and even with delivery included was less than HALF THE PRICE you would pay here in the UK, assuming you could find it in stock anywhere!
Arrived in a packing box that even the British Army would be proud of shipping things in, i.e. sturdy and individual compartments within for each bottle!
Took exactly one week from ordering to arriving on my doorstep via DHL Economy Delivery, all intact!
Well done, and will be using them again, soon!
11 out of 10 for service & price!
Updated 2021. Now no longer provide any service to UK customers due to the extra UK import checks and requirements imposed by the UK on imports after Brexit.
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