Lidl GB - GB0242 Reviews 5

I came here feeling bad that I had to write a review about Lidl but it's quite clear they don't value customer feedback seen by the reviews here. They asked me to email a complaint and to date they have ignored it. They rarely have items on stock, staff can be hit and miss. The products are generally good but customer service is lacking. What happened to this brand?

Massinger Street branch, became the worst and let me point for what:
1) Bad attitude Assistants, especially the females.
2) Some fruits are old especially oranges and this it’s a fact noticed in a month of several tries.
3) Bread section, I got poisoned 3 times because there is some customer who doesn’t educate their children who likes to mess up by touching the bread and other bakeries.
4) Some fish products are not safe and can kill the people, me I got food poisoning even after cooking, in example the frozen salmon who comes from China as we know their poor and cheap quality .
5) The company decided to remove the Garden, Diy and clothing because unable to cope with shoplifters and instead to make the shop more secure they thought that would be a better idea to put expensive tall fridges to raise the prices and extra shelves with a lot of useless stuff.
After yesterday 29 April 2025, I will probably pay more attention to don’t spend more money, the oranges are more old than the usual, so, I’ll prefer to spend 1£ more to the classic competitors than get disappointed.

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Lidl Big on Quality Lidl on Price
Our Ref: 106236374
Re: Lidl Store: Massinger Street 2 LON-Walworth

I am sorry to learn of your experience at Massinger Street 2 LON-Walworth.

I would like to take care of this for you, please send over the below info:

- The date and time you were in store

- A detailed description of what happened

- Any names of our staff involved or a description of the staff member

I’m sorry again for any upset caused by this experience.

I look forward to making this right.

Do not buy watermelon from Lidl. Bought watermelon couple days ago and it was sitting on a window sill. Thought nothing will happen and it will get even sweeter in the sun. Surprise surprise, the whole watermelon imploded after couple days and it even released juice everywhere around (there was small explosion from that implosion). It covered whole sill and window glass in watermelon bursted juice and pieces of watermelon, took more than an hour to clean it all and it's still sticky from sweet fruit juice. Really disappointed with that watermelon. No idea what chemicals have been used to grow it, that hard shell watermelon became so soft as leather after couple days and whole watermelon imploded - i'm in shock. Bought before watermelon from local markets, easily can sit a week ripening and is still hard shell with firm pulp inside. As well bought from Lidl whole ready to eat roasted chicken - was super watery, wasn't very pleasant to eat, had to put it in a stew. Overall I'm happy with Lidl quality, like cured meats, cheese, diary, but those occasional unpleasant low quality purchases which are promoted and then disappoints customer - really leave bitter taste about the quality of products in Lidl.