Lidl.de Reviews 

They regularly deliver later than promised. They mislead the customers with false promises. And it's not the courier to be blamed: they always ship several days after the order has been submitted. Shameful.

Sie liefern regelmäßig später als versprochen. Sie führen die Kunden mit falschen Versprechungen in die Irre. Und das ist nicht dem Kurier anzulasten: Sie versenden immer mehrere Tage nach Aufgabe der Bestellung. Beschämend.

Edit -
This issue is now resolved and I have received refund for all the extra charges. So I have edited my review. However, it took them more than 15 days to fix their mistake and it has caused me so much stress. I will never use Lidl Pay ever again..

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I made a purchase worth 4.85 euros at a Lidl store on the 20th and paid with Lidl Pay.

The next day I received an email that my bank did not accept the SEPA transfer and I had to transfer the amount of 6.85 euros manually.

I transferred the money immediately on the same day.

This was the first time I was charged for this purchase.

The next day I received another email that the amount of 4.85 euros would be debited automatically. In other words, there was no problem at all with my SEPA transfer and yet I was mistakenly charged more.

This was the second time I was charged for the same purchase.

Then on Sunday, May 5, I received another email saying that the amount had not yet been received and that I had to pay 14.99 euros.
I paid again to avoid negative credit rating and thought I'd call them the next business day and clarify what was going on.

This was the third payment for the same purchase.

Just after two days, today I got another email from a collection agency to pay a much higher amount for the same purchase!!!!

I have sent many emails with proof of payments, but Lidl keeps sending me a new invoice again and again. This is pure harassment.

Although I had received an email with a code for free postage I was unable to use this.

Good and quick service from Lidl Online shop. For heavy items had small problem with package service as the guy was not ready to deliver at home. Good choices from Lidl.

Horrible customer service.

absolute nightmare! I just ordered a sideboard with two packages. The second package never reached me and no one could help me with this situation. Now i have to return the first package by myself and not even get a pick up service or anything.

To be honest i think they run out of stock and could not communicate this with us clients, hence this whole BS with wrong addresses and other issues. One thing for sure i will NEVER EVER order anything from this Shop again. Horrific

I ordered three orders from the weekly offers even though all should be delivered to the same address. one of them was not delivered.

I tried in vain to contact DPD, then I contacted Lidl through email and received only the automatic reply. No one got me back. So, I made a phone call, and it was a bad experience with the representative.

She did not even try to help me with my problem.

It is now more than a month, and I did not get neither the product nor the money back. It has been really a waste of time to contact them.

I tried to switch from Amazon to a local provider, but to be honest, they do not have the art of putting the right person in the proper position.

Sorry to leave this comment, but I had to.

Also offline funktioniert alles reibunglos, tip top. Weiter so

Very disappointed and confused I ordered tools on 8th for the grand total of 520euro at the time of my order all items were in stock and said will be delivered between 13th and 16th I placed my order paid the money and few moments later I received email with estimated date of 31st…. All items I’ve ordered has been in stock since and prior to my order… when I contacted customer service they didn’t give me any explanation only that they gave me estimate of 31st and that would of been ok but why advertise on the website dates like 13th and after you collect the money you change to 15days longer wait time

Worst customer service !!!

Worst customer service ever. Just hang up phone on face without hearing my problem. Ordered Hob which says i. 3 days, it will be in your hand. But even after one week nothing happens and when i have called customer service, very rudely told me we can not do anything and hang up on my face although i was speaking.

I tried getting a manual for a 5-year old alarm clock sold in the UK under the Lidl name. I sent Lidl.UK all the details including the manufacturer's name and model number and the jobsworth at Lidl just asked for more pics. He was far too lazy to get in touch with the manufacturer in Germany who still supplies Lidl and just told me that a manual was not available. I told him to escalate my complaint to his manager, and he himself replied. I then told him to send my complaint to his Managing Director and the waste-of-space AGAIN wrote back himself. This company is out of control and is on my blacklist. DON'T BUY FROM THEM !

The Hoyer Handel Gmbh - Silvercrest SHAZ 22.2. Works well but brushes wear quickly so after a year fails to pickup. You cannot source these "consumables" from Lidl. They are very resistant to the idea and you will struggle to get the parts from the outfit called Hoyer. They confirm orders, take payments, but cant deliver. German used to be a sign of quality. Lidl and Hoyer together are trashing that reputation.

Best try another make and avoid Lidl.

Postscript: Since Lidl have responded through Trustpilot and indicated their records of dealings with customers are seriously incomplete.

regards John Perreur-Lloyd

On 4 November I ordered 2 radiators that were supposed to be delivered by latest 9th November. I got a link to DHL shipment that until now says it’s not been picked from the warehouse by the DHL. I called Lidl twice so that they can investigate it and send it again - imagine they will now perform an investigation looking for the products and will return me money after the investigation is finished or send them if they find them - it may take up to one month! What a joke

Dear Lidl: its your responsibility to either deliver the products or refund me money if you’re unable to ship it for whatever reason WITHOUT making a customer wait for a month… terrible and so disappointing

I will give lidl 0 star .....i pay 15 euro with Coupon ,and they didn,t give me 2 euro back ....because they want to steal me...The economic crisis has begun...

of course, the UX is not so great with the lidl.de website, but the articles quality, pricing thereof, and the customer service/support was so far good in my experience. Also innovative articles at a cheaper prices which are made available is something i like with these guys...
Would continue buying with this shop.

This is a horrible company that implemented sorting and segregation policies of people, their customers in Lithuania voluntarily.
I was denied entry into the store and felt like a Jew without a star. This is the least expected from the company with headquarters in Germany.

You can buy all you need for a very cheap price in lidls, although Tesco's has a more higher quality range of products, you just cants say no to lidls prices.

Received on Friday 15th a delivery of Lidl.de. Pleased to see a Danke fur deinen einkauf.. jetzt Gutshein sichern, but the validity of this Gutschein expired on the 14th, the day before the delivery.
Thanks Lidl.de for this great gesture.....not.... just a very poor commercial.

Lidl.de contacted me for more information which was provided. Received an email where they apologize that the 10 euro voucher was expired upon arrival of the package. They could only offer a 4.95 euro gutschein for free delivery...

Unbelievable poor service, I am considering to contact the CEO of this company and let him/her know.