Lidl Ireland Reviews 

439
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, most reviewers were let down by their experience overall. Customers frequently complained about extremely rude staff members and completely unhelpful customer service representatives who failed to resolve ongoing complaints or answer calls. People frequently experienced significant problems with faulty electronic products, spoiled food items, damaged household goods, and poor overall quality across multiple stores. Though some reviewers had pleasant encounters with exceptionally friendly and helpful staff members who consistently provided great assistance during their daily shopping trips. Others also noted that certain locations offer good food options, delicious bakery items, and convenient digital services that improve the overall visit.

What people talk about most

Staff

Reviewers mention negative feedback about staff, frequently reporting poor attitudes, rudeness, and a lack of... See more

Product

Customers consistently note negative experiences with product quality, reporting that many purchased items... See more

Customer service

Consumers find customer service to be negative, reporting rude staff interactions and long delays. Reviewers... See more

Quality

Customers had ambiguous experiences with quality, highlighting both satisfying items and significant... See more

Service

People report negative experiences with service regarding warranty claims and aftersales support. Customers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I was walking down an aisle when I went to look at something, and a worker with brown/blondish hair walked straight into me to go over and laugh and talk with another employee. I apologised, yet she... See more

Rated 1 out of 5 stars

Worst experience as a shopper, rude,unfriendly staff and security guard stands beside you as you load your bags after goods are checked out,will never again shop there,complained to lidil,i was given... See more

Rated 1 out of 5 stars

Lidl in fortunestown is gone an absolute kip,everytime I go up the security guard follows me ,he's i think African a rude security guard too ,lately anytime.going to bring my bottles back machine out... See more

Rated 1 out of 5 stars

Asked a staff member to look at the bottle deposit machine, as it was asking for a PIN,she dismissed me rudely, and told me to go to checkout. A large queue at checkout, with only one cashier, so i as... See more


Company details

  1. Supermarket
  2. Grocery delivery service
  3. Grocery Store

Information provided by various external sources

Lidl has a range of high quality fresh food groceries at prices you'll love. Browse our weekly special offers and super savers online. More For You.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

439 reviews

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No history of asking for reviews

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1.6

All reviews

(439)

101 reviews in the last 12 months

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Rated 1 out of 5 stars

Bought a sabre saw in Lidl in April

Bought a sabre saw in Lidl in April, it worked for 5 minutes. It took from April to August to get it sent back for repair. Eventually got it sent back to their agents end of august but to date it has not been returned. The service is horrendous and I will never buy anything from them again. Their customer service is the worst I have ever encountered. I will buy in a shop where I can bring it back if it’s goes wrong. They should be ashamed of themselves to treat customers like that. What’s the point of Lidl giving a 3 year warranty.

22 September 2024
Unprompted review
Rated 1 out of 5 stars

Tried to use the Lidl plus app recently…

Tried to use the Lidl plus app recently largely unsuccessfully, all I can deduce is it’s a result of a TY project and not a credible app aimed at rewarding customer loyalty. Not to mention no consideration for accessibility needs or elderly users.

5 September 2024
Unprompted review
Rated 1 out of 5 stars

Not even a sophisticated scam this time, but still an attempt to rob me again.

Rip Off Scammers

I refuse to be anyone's blasted muppet.

The scam involved a 99c offer that turned out to be 1.80 at the till

The scam was that the price applied to "Lidl plus", which I do not use.

The price was clearly displayed in large figures with the details that the price was conditional hidden away somewhere. I never saw the fiddle until I checked the receipt after purchase.

This has to be illegal or fraudulent.

Anyway I see such a trick as an indication that the company simply wants to profit from its customers and cares little about decency and honest trading, instead they are trying to treat them like fools by cheating them out of their money.

It will be their loss, not mine. I will just shop around more and avoid the scammers unless I know for a fact they are charging less than any other vendor of the product of interest.

27 August 2024
Unprompted review
Rated 1 out of 5 stars

Cheating customers again and again

Despite appearing to be value for money, Lidl is actually quite expensive thanks to their unethical behavior. Basically, anytime they have fruit or vegetables on special, they throw in old, gone off products with a few ok items. It's shoddy, dishonest & misleading. I've no doubt they're not the only ones but it's not right. I just had to throw 60% of the mandarins I bought today in the bin as they were soft and smelled like they were gone off.

24 August 2024
Unprompted review
Rated 1 out of 5 stars

Security guard needs manners/training!!!

I was in lidl in Cork St. Wednesday 21/08/24. Before I start my shopping I always put my empty bags into my trolley, I think everyone puts their bags into their trolleys. I got my shopping and waited in line to pay. When I finished paying for my items, I packed my bags and headed out of the shop. At the door I was approached by a very very rude, ignorant and a clearly untrained, immature security guard. He told me that the new rules in the shop is "No one is allowed to put their empty shopping bags in the trolley (at first I really taught he was joking) so I just said aww everyone puts their empty bags in their trolleys because there was nowhere else to put them and he just looked at me and said if he saw me with the bags in my trolley again he would bar me from the shop for ever. I have been shopping in lidl's in Cork St for years now and have never been approached by someone as ignorant and rude in my entire life. I could not believe what happened because the staff in lidl are always really polite and helpful and professional at all times. The security guards I can only imagine is employed by a security company or do not get any training whatsoever.

21 August 2024
Unprompted review
Rated 1 out of 5 stars

CHECK YOUR SYSTEM

Hey lidl! Check your system as it doesnt work on some sale products. We've been buying the 3 for 9 but when they swipe it it goes to original price! Also a lot of free treats have been wasted. We got the product coz its listed as free, but when you see the receipt, you still paid for that. SO RECHECK YOUR SYSTEM IF ITS STILL WORKING!

12 August 2024
Unprompted review
Rated 1 out of 5 stars

Just in store in ballvolane cork…

Just in store in ballvolane cork picture on app shows 25% discount charged full price managers attitude was terrible told contact customer service if I wasn't happy.
Told me to check serial numbers on each item for discount . People are constantly being overcharged if they don't check receipt

8 August 2024
Unprompted review
Rated 1 out of 5 stars

Drill & Battery but no charger

This is no criticism of Lidl store staff. More the backroom organisation. I have bought a 12v battery powered drill and a 12v rechargeable battery to go with it. However no 12v battery chargers are on sale in either on my local Lidl stores and staff advised me that are fed up of complaining to HQ. I contacted Lidl service centre, having eventually made contact via X (Twitter). Given a phone number with promise of help. No good as that dept only deal with returns and I must buy charger in a Lidl shop. Groundhog day

7 August 2024
Unprompted review
Rated 1 out of 5 stars

Appalling

Everytime you go there the special offers on the app are unavailable/sold out. Not sometimes..... EVERY TIME. Lidl know EXACTLY how many of any particular item they sell on a regular week, they also know how many customers each shop in every store and can easily predict how much uplift stock they will need for a particular offer. They don't do this because they use the special offers to get people in the door fully knowing they won't be available. Disgusting.

3 August 2024
Unprompted review
Rated 1 out of 5 stars

Lousy Lidl

No stars if I could!!!!!!
I saw a TV add today 1st August offering a sale on barbeques etc (33%). I had seen some outdoor heaters recently in my Balbriggan store so headed around to purchase one. One left, lugged it All the way to checkout and asked the security guy if it was definitely in the sale yes, so queued up at the busy till and lugged the product up onto the belt. When scanned, it was 149 Euros. I told the operator it was on sale (100 Euros),but turned out only if you had Lidl Plus, which I no longer have. Both my wife and I had to get rid of this from our phones due to the memory it used and rubbish advertising. Do you want it, no not at that price. Moved on to the next customer, next, leaving the product on the belt.....well, one less local customer for Lidl. Now. Plenty of others to judging by some of the reviews. Ironically, best supermarket is their slogan. Maybe get real guys 👦

1 August 2024
Unprompted review
Rated 1 out of 5 stars

Recent visit to 2 staff said the could not help me Lidl Carrick

Recent visit to Lidl Carrick, both hands full with a basket and a bag.
Asked 2 members if staff if someone could assist me with 4 x large plastic storage containers I wanted to buy.
One said if need to get a trolley. Essentially ‘no I can’t help’ dressed up as a redirect.
The other / said … too busy.
As someone with an invisible disability… I left very disappointed.

24 July 2024
Unprompted review
Rated 1 out of 5 stars

I always do my shopping in Lidl coolock…

I always do my shopping in Lidl coolock I’m in the shop maybe 3 times a week getting bits the security followed me in the shop while I done my shopping yesterday for the whole time I was so tempted to leave everything and walk away and this is maybe the third time I will never shop in this shop again so embarrassing and I’m so tempted to go further

23 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service today in lidl…

Excellent service today in lidl shackleton staff were super polite and helpful after shelves getting restocked I couldn't locate certain items I buy regularly with a quick word bingo they located my needs most promply

18 July 2024
Unprompted review
Rated 1 out of 5 stars

Lidl templemore

We relized we needed milk from Lidl at 9:50 and we went through the doors and were rudely asked what we we doing and was told to get out even tho people was still checking out.women was very rude not happy.

29 June 2024
Unprompted review

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