FITAID Europe Reviews 

Website is easy to use, the comms and delivery was speedy, and the product is decent.

Chronopost make bad shipping and Fitaid was so cool, great service and fast answer. Thanks!

Super fast service and shipping. Never have to do a day without my FitAID. Thank you 👏🏻

Always fast delivery, great products, easy to order… happy

2stars to 4stars
Ok so I like the brand and the products I have no issues with them and will continue to buy the products,I have been ordering drinks from a UK seller kitbox, but apparel I have to order direct from lifeaidbevco.eu

On Tuesday 27th September i placed an order and used clear pay at the checkout, paid the first instalment no problems. I have my clear pay order confirmation email come in no problems. After about an hour I still hadn't received an order confirmation email from lifeaid. So I emailed Customer support to make sure the order had been received ok.

Anna then responded with "I hope you're doing well. So sorry to hear this I have immediately looked in to the issue. Unfortunately the order didn't go through because the payment failed. But no worries. The order is cancelled now, so no money will be taken from you're account."
I responded to Anna explaining that the money has been taken from my account and clear pay have this as an active order, I also went round the houses to find an email contact for clear pay. I emailed them explaining what Anna had told me and could they refund me the money they had taken from my account as lifeaid had not received this!

Clear pays response was basically it's nothing to do with them they can not issue refund or adjust any payment plans. So back to emailing Anna asking can this be sorted please. No response by this time I'm getting really disappointed and frustrated. No it wasn't a lot of money that has been taken but the way things are right now you have to look where every penny is going, and if lifeaid don't have the money and Clear pay are not willing to refund me then I'm out of money and no goods .

Thursday 29th September.
I received another email from clear pay saying. Clear pay is responsible for paying for the order and can't help with the following: shipping/delivery, product range/availability, returns/cancellation/ refund .
I have read your email, but for the refund to be processed it should be process first by the merchant end.

So again I email lifeaid and again attached the emails from clearpay saying there is nothing they can do.
By the time of finishing this review I haven't had a response from lifeaid but I do have a clear pay email saying my refund had been successfully processed.

2 days of stress and frustration noone needs, I don't really know who's at fault or why lifeaid never received the money from clear pay, maybe the systems just didn't want to work that day, I would be very careful if your thinking of using clear pay at the checkout. I certainly will not be using clear pay again anytime soon.

All in all I got my money back which is what matters.
Like I have said previously the products and the brand I can't fault, so will continue to purchase and use.

Always super fast delivery. Helped by CS very fast and offered a perfect solution for the problem we had.

Fast delivery with no issues

Great service. Quick delivery and great products.

Subscription is spot on with delivery and product.

Delicious drinks and the best clientservice!!!

It was not clear to me what the full content was of my order shipment.
I had ordered 2 different blends and had recieved a shipment notice stating the 2 but only 1 delivered.
So maybe something to take in mind to make it more clear what customers can expect from the delivery.
But I reached out to customer service and Pien replied the next day with the explanation. So top notch costumer service and a happy costumer.

👍🏽 Good service

Amazing… now with caffeine!

Easy ordering. Great deals and also Next Day delivery.

Servis and delivery were the best as always. Though the flavour of the new drink is a bit disappointing