After I received test results, I was a bit disappointed as I almost didn’t have any allergies or intolerances even I had known that I had them. Good I had consultation with nutritional therapist M... See more
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See what reviewers are saying
Lifelab had a 30% discount so I paid about £60 for some lifechanging allergy results. I had been told my entire life I was severely allergic to eggs and nuts and at the age of 32 hadn't eaten anything... See more
Company replied
Fab fab fab! Always wondered what I could be intolerant to and finally I know! Excellent turn around, great to deal with and very professional. If you've been thinking about it just do it cause... See more
Company replied
The actual test results appear to be quite good. However it is extremely frustrating when you message them as to why it is taking so long to receive some results and their standard response (cut and p... See more
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Company details
About Lifelab Testing
Written by the company
Who are we?
Your health is a commodity, affecting everything we do and when we’re feeling good we tend to take it for granted. Being proactive is about managing your health so choose the best, easiest and most reliable solution for you: Lifelab testing™.
In no way affiliated with Life Labs in Canada.
Our values and our mission
We know the excitement of receiving your test results and finding out exactly which allergens you’re sensitive to- and we also know how powerful these insights can be as you shape and mould your diet to live a better, healthier life. We want more people to feel empowered to start their own wellness journey.
Our company is part of the global health and wellness group Healthy Stuff Online Limited and we have 15 years experience helping people identify problematic allergens via our at home tests. Our global network enables us to distribute the highest quality tests to anyone who needs them worldwide.
What we offer
At Lifelab’s inception, we offered scientifically validated Allergy and Intolerance tests to customers. Since then, we have listened to your feedback and expanded our product portfolio to offer you even more specialist health tests such as:
- Vitamin D Tests.
- Thyroid Tests.
- Liver Function Tests.
- Menopause Tests
- Prostate Health Tests
- Ovarian Cancer Tests
- Colon Cancer Tests
- Inflammatory Bowl Tests
Visit our website Shop Allergy & Intollerance Tests Shop Health Tests
Contact info
Derby, United Kingdom
- 01332 321892
- info@lifelabtesting.com
- www.lifelabtesting.com
3.9
Great
195 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you Angel for sorting out my…
Thank you Angel for sorting out my queries in a few minutes. Great
4 July 2024
Unprompted review
Reply from Lifelab Testing
Thank you deeply for your five-star review of LifeLabTesting!
Your kind words mean the world to us. We're thrilled to hear that our platform has been helpful to you. Your support inspires us to continue providing top-notch service.
We appreciate you taking the time to share your positive experience!
Thank you
Usman
LifeLab Testing
Prompt & Succinct
Jordan answered my question promptly and thoroughly. Appreciated the detailed clarification around my query and no long wait times. Thanks again, Jordan!
4 July 2024
Unprompted review
Reply from Lifelab Testing
Hi Beth,
Thank you for your feedback!
We’re delighted to hear that Jordan provided prompt and thorough answers to your questions. We’re glad the clarification was helpful and there were no long wait times. We’ll be sure to pass along your thanks to Jordan for his excellent support.
If you have any more questions or need further assistance, please feel free to reach out. We’re here to help!
Best regards,
Usman
LifeLab Testing
Jordan helped me get all the…
Jordan helped me get all the information I was after, the live chat was very helpful
3 July 2024
Unprompted review
Reply from Lifelab Testing
Hi Luka,
Thank you for your feedback!
We’re pleased to hear that Jordan was able to help you gather all the information you needed through our live chat. We strive to provide helpful and efficient support, and we’re here to assist you further if you have any more questions or need additional assistance.
Best regards,
Usman
LifeLab Testing
Far too complex won’t let return
I sent for the liver testing kit for my partner. When arrived was far too complex for a lay person. No way could I understand it. Requested to return as unopened only read instructions. They said would charge me £15 if I sent it back. Only cost £19.99. So 14 Day return as advertised doesn’t apply. Waste of money. Not even a wee urine bottle either!
1 July 2024
Unprompted review
Reply from Lifelab Testing
Hi Sheila,
Thank you for your feedback, we regret that you are not happy with the test that we offer. However, our Terms and Conditions are clear, if the box is compromised we are unable to use the test.
However, you ended the chat before we could come to a suitable resolution. Please reach out to the 24/7 live chat team who will be more than happy to review this for you.
Brian
Life Lab Testing.
I liked that your test was accurate
I liked that your test was accurate. I know I have hay fever and your results were correct with my reactions to grass and tree pollen. I know my body and I have always assumed I had issues with milk and dairy in general. That being said the wheat allergy and other grain intolerances were also expected hence why I took the test. My results showed I had to eliminate dairy, gluten(wheat, rye, barely, durum wheat, soya) and eggs from my diet. Which leads me to my next point… as a person who has never eliminated anything from their diet, this is extremely drastic! To have to pay extra on top of an already expensive test, to have a consultant review, isn’t the best when someone is sincerely in need of help. In conclusion, your results are accurate but when somebody has to make such a drastic change like myself, and have to figure out meals on their own, the support isn’t really there unless you pay for it. May I please suggest that people with 2 or more high reaction intolerances/ allergies be offered free support with a nutritionist/ consultant to help with meals? This was a very dramatic change for me and I feel as though I speak for people in a similar situation to myself. I hope you take this well and change for the better in the future.
21 June 2024
Reply from Lifelab Testing
Hi Kloe,
Thank you for your honest review, we appreciate your feedback as i helps us to develop and grow.
Just wanted to let you know that a few of the test we offer does offer the option of a free nutrition session, if you are interested please give a cal or use our 24/7 live chat team. The test you ordered offers this option, so we look forward to hearing from you.
Brian
Life Lab Testing
Excellent service
Excellent service, got my results within a few days, i had questions and contacted them, they where quick responding and gave me the answers i was looking for. Highly recommended. Will use again in the future.
21 June 2024
Unprompted review
Reply from Lifelab Testing
Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience with us. Your kind words motivate us to keep delivering exceptional service. We look forward to serving you again in the future!
Brian
Life Lab Testing
Jordan was excellent with solving the…
Jordan was excellent with solving the problem i had
16 June 2024
Unprompted review
Reply from Lifelab Testing
Thank you for sharing your experience! We are thrilled that Jordan was able to solve your problems and provide excellent service. We appreciate your feedback and look forward to assisting you again in the future!
Brian
Life Lab Testing
24 hour service
It was nice to be able to talk with a night owl like me at 1am
But was even better was Cameron knew what he was talking about and was a great help.
Even asking if I wanted the conversation sending to my email address couldn't have asked for more.
Top class service, Thanks again Cameron.
15 June 2024
Unprompted review
Reply from Lifelab Testing
We’re so glad to hear that Cameron could help you out! Providing friendly and effective support is our goal, and it’s great to know we met your expectations. Thank you for your feedback, and we’re here if you need anything else.
Brian
Life Lab Testing
I've received my Sensitivity report…
I've received my Sensitivity report today and look forward to following the clear advice regarding an elimination diet which is included.
The report is straightforward and easy to understand.
Thank you all at Sensitivity Check for providing such accurate and helpful information!
The test was so easy to do.
15 June 2024
Unprompted review
Reply from Lifelab Testing
We appreciate your fantastic feedback! It’s great to know that our team provided you with excellent service. Thank you for your support, and we hope to welcome you back soon.
Brian
Life Lab Testing
Cameron is a star!
I needed help with downloading my barcode and Cameron helped me out. He sorted it quickly. What a star!
14 June 2024
Unprompted review
Reply from Lifelab Testing
We appreciate your kind review! It’s fantastic to hear that Cameron was instrumental in solving your problems. Our team is dedicated to helping our customers, and your feedback encourages us to continue doing our best. Thank you!
Brian
Life Lab Testing
They have been friendly and helpful to…
They have been friendly and helpful to get the results. Cameron helped me get my results because I was waiting for them and could not find them. The results have been very informative and have helped me get to some conclusions about my health.
12 June 2024
Unprompted review
Reply from Lifelab Testing
Thank you for your positive review! We’re glad you had a good experience. Your feedback is important to us, and we’re always looking for ways to enhance our services. We hope to earn that fifth star on your next visit.
Brian
Life Lab Testing
Great customer service from Jordan…
Great customer service from Jordan tonight. Sunday night too! Thank you.
9 June 2024
Unprompted review
Reply from Lifelab Testing
Thank you for your excellent review and 5-star rating! It’s rewarding to know that you had a great experience with us. We appreciate your feedback and are excited to welcome you back in the future.
Brian
Life Lab Testing
Cameron helped me find the links to…
Cameron helped me find the links to fill out the information for the other members of my family for testing! Quick and easy and clear directions!
4 June 2024
Unprompted review
Reply from Lifelab Testing
Thank you for your 5-star review! We’re delighted that our service met your expectations. Your positive feedback is greatly appreciated, and we look forward to serving you again soon.
Brian
Life Lab Testing
Test quick & easy.
My local surgery has become very unaccessible as usually ask them fir ovarian cancer blood test as it's in the family. Told I'd has my 75 year blood test last year even though I'm only 69. Bought test from Lifelab & quick & easy like a covid test. Will use again, NHS seems to have given up on older people!!!!
11 May 2024
Reply from Lifelab Testing
We appreciate your 5-star rating and kind comments! It’s great to know that you had a positive experience. Thank you for your trust and support. We look forward to serving you again.
Brian
Life Lab Testing.
A good kit
I think the instructions could have been clearer on how to access and use the needle.
12 May 2024
Reply from Lifelab Testing
Thank you for your kind words and for rating us 4 stars! We’re delighted to know that our service met your expectations. We’re always striving for perfection, and we hope to earn that fifth star on your next visit. Thanks again!
Brian
Life Lab Testing
Nutritional Therapist is essential
After I received test results, I was a bit disappointed as I almost didn’t have any allergies or intolerances even I had known that I had them.
Good I had consultation with nutritional therapist Maria M. Griffiths. She explained me how the gut memory works and why it didn’t show during this particular test. It is because I have not been having those foods for more than 4 months.
30 May 2024
Unprompted review
Reply from Lifelab Testing
We’re grateful for your 5-star review! It’s wonderful to hear you had a positive experience with our service. We look forward to serving you again in the near future.
Brian
Life Lab Testing
Live chat
I needed to use the live chat for assistance with an issue I was having with my purchase. I was put through to Cameron who was brilliant and was able to sort everything out quickly for me. Thank you. 🙂
29 May 2024
Unprompted review
Reply from Lifelab Testing
We appreciate your positive review and are pleased that you enjoyed our service. Your feedback is valuable, and we’ll use it to continue enhancing our guest experience. Thank you for sharing, and we look forward to welcoming you back!
Brian
Life Lab Testing
Failed test :(
Failed test :(
Arrived reasonably quickly but a waste of money. Followed the test instructions to the letter, but the flow test came up as invalid - and that is that. No second chance. I cant believe it would cost much to include a spare lateral flow cartridge in the package, given that they include 2 of everything else. Weird - wouldnt recommend risking your money.
13 May 2024
Reply from Lifelab Testing
Hi Paul,
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
I would like to discuss the test with you in more detail and will be in touch very soon.
Apologies for the inconvenience caused.
Regards,
Usman
LifeLabTesting
After misplacing my paperwork for my…
After misplacing my paperwork for my Ultimate Couples Test i went online and spoke with Cameron who found my account and sent me the links to my forms in no time at all. Great service.
27 May 2024
Unprompted review
Reply from Lifelab Testing
Thank you for your excellent review and 5-star rating. We are glad to hear that you were pleased with our service. Your feedback is highly appreciated and motivates us to keep up the good work. We look forward to your next visit.
Brian
Life Lab Testing
Poor instructions, inadequate kit
Poor instructions - how can a home user measure 80 micro litres?
Poor kit - the ‘capillary tube’ had no line and simply didn’t work
Therefore the test didn’t work and I wasted my money
13 May 2024
Reply from Lifelab Testing
Hi John,
Thank you for sharing your feedback. I apologise for the frustration and inconvenience you experienced with our test kit.
We are committed to improving our products and customer experience so will email you further details on how I can resolve this for you.
Thank you for bringing this to our attention. We hope to have the opportunity to make things right for you.
Regards,
Usman
LifeLabTesting.
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