I found the exact jumper I wanted by a Google search. I wanted to check my size, so called the number on the website. Phone was answered in a few rings, really friendly, checked with colleagues and pu... See more
Company replied
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Review summary
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Reviews shaping this summary
Delivery, by RoyalMail, ended up being a day early !! - which was so handy for me as I have a really busy schedule tomorrow and I didn’t know how I was going to be able to be around to accept. Delive... See more
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Item was easy to order, and was delivered within 3 days, well packaged and sent by Royal Mail (always a bonus as they always deliver to your door). Lovely fisherman’s jumper and perfect fit.
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I really like the mousqueton smock coat, it’s really well constructed and waterproof and keeps me warm. I was kept informed when it was coming with the DPD tracking. Thank you for stocking this Breton... See more
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Company details
- #36 of 92 best companies in Outdoor clothing and equipment shop
Written by the company
All the best outdoor and workwear brands in one place; Patagonia, Carhartt, YETI, Fjallraven, Rab, Mountain Equipment, Birkenstock, Norlender and Mousqueton are just some of our brands. Our products won't fail you when you need them most. They Keep you dry when it's wet and warm when its cold. One of the oldest businesses in Falmouth, Cornwall, around since 1946.
Contact info
16-17 Church Street, TR11 3DR, Falmouth, United Kingdom
- 01326312212
- peter@bosunslockerchandlery.co.uk
- www.lifesbetteroutdoors.co.uk
4.8
Excellent
965 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Fantastic experience
I could not recommend Lifesbetteroutdoors more if I tried. I ordered a beautiful Patagonia coat in the sale which arrived promptly. Unfortunately the size I ordered wasn't correct for the recipient, so I requested a return and refund due to there being no other sizes in the colour I wanted. Communication was first class all the way, from ordering the item to receiving the refund. I highly recommend this company and they will be my first choice for my outdoor clothing needs in the future. Thanks very much for the fantastic service.
14 January 2025
Reply from Lifesbetteroutdoors
Many thanks for this positive feedback, sorry we did not have your size and you had to go for a refund this time, but hope to see you back again soon as we get all our new stock in for spring/summer. Regards Peter
Reply from Lifesbetteroutdoors
Many thanks for this positive feedback, much appreciate your business, hope to see you back soon. Regards Peter
Reply from Lifesbetteroutdoors
This is great to hear, many thanks for your business and this review, hope to see you back soon. Regards Peter
Beware of this company when buying…
Beware of this company when buying items from sale.
I purchased an item, didn't notice their non-refund policy on discounted items - my fault entirely.
However, they would not even allow an exchange of size or credit note instead accusing me of being a 'type of buyer' who buys without any intention of keeping!! They failed to respond to my request for exchange / credit note.
If you are selling 'at distance', sizing guides are not always accurate when sizing labels vary, as I have found.
Peter, the owner, told me I could probably sell it for more than I paid on Vinted! Charming.
He was very hostile in his communication, rude and presumptuous. Their odd policy on sale items is tucked away in T&Cs.
Very surreptitious and disingenuous. Will not be recommending them or visiting again so do read their unusual and hidden policy on some items.
Sadly zero stars unavailable here.
Edited in response to the above review...
I think people can make their own mind up based on this response and check the website out if they wish to make their own judgment, but I have not 'blamed' or lied about my experience and don't appreciate being told I have lied when I have not or have presumptions made about my character. I'm just giving my experience which Trust Pilot allows.
6 January 2025
Reply from Lifesbetteroutdoors
Tom Bott. When you give such negative feedback, in a public domain, you should at least tell everyone the truth. This gives us an opportunity to make improvements and address our error or issue, and what we got wrong. We may make errors occasionally.
However, by not telling the truth you are instantly losing credibility and you are giving us nothing to address or correct, except to respond to this review, with the facts.
The statements you have made can instantly be proven as false, by anyone coming to our webstore. Everything is there to be seen. Hence your review can only be described as vindictive and intended purely as an attempt to damage our reputation.
We are happy to share our email correspondence we had with you, to anyone who asks. They can write in and ask for it. We have nothing to hide.
They will see we have been very courteous, professional and helpful about your purchase and the details of it.
They will also see you have been blagging, shifting blame to us and trying to negotiate a refund on an item you had worn and known to be one off clearance item. Saying you did not read all the upfront clear information, is not our error.
For the benefit of the readers of this review it needs stating that;
- We have 2200 products online. 3, products are marked as final clearance sale, non-returnable, as they are old dead stock. They have over £100 off. It is common for retailers to highly discount old stock they need to clear, and make it non-returnable.
- Tom lies when he says we hide the T&Cs. Anyone can go an look. The opening words of the Patagonia Down Jacket Title are "Clearance Sale". The very first words on the product description is, in Bold, Clearance Stock, none returnable if purchased
- Right next to add to cart button, we state, none returnable if bought, as this is a clearance item.
- It cannot be made any clearer or obvious. We see Tom admits not reading anything about the jacket, including its sizing guide
- All our other 2200 products can be returned for an exchange or refund at any time. Tom chose the one of three products that were not, as he wanted the massive £100 off.
- All our other reviews have been 5/5 for many months. Why is Tom so different??
- Tom tried to blag, we were not for turning. Evidently he likes to get his own way, and is now trying to hurt us for not giving in.
It is always an interesting case study when someone pops up with 0/5 rating when we have had all 5/5 reviews for several months in a row and either side of his purchase. We are a family ran business. We always respond to all reviews, good and bad. We do not tolerate slander and misinformation. Regards Peter
5 stars great service 👍🏻
17 January 2025
Reply from Lifesbetteroutdoors
Many thanks for this feedback and your business, hope to see you back soon. Regards Peter
Great product at a very reasonable…
Great product at a very reasonable price, I bought one when visiting the store in Falmouth. Staff were very friendly and loved the first product so buying a second was easy.
21 January 2025
Reply from Lifesbetteroutdoors
That's great to hear, thanks for your business, and look forward to seeing you again soon. Regards Peter
Reply from Lifesbetteroutdoors
Much appreciate this feedback and your business, hope to see you back soon. Regards Peter
Fantastic experience!
Fantastic experience ordering online. Ordered the Retro X fleece and prior to ordering I called the shop and they were super friendly and helpful. The fleece was shipped the same day (I paid for special delivery) even though I ordered circa 3pm and the fleece is perfect! Thank you!
9 January 2025
Reply from Lifesbetteroutdoors
This is great to hear, we are very pleased the Retro X from Patagonia got to you on time. Many thanks for your business and this review, hope to see you again soon. Regards Peter
Great communication and quick on time…
Great communication and quick on time delivery.
15 January 2025
Reply from Lifesbetteroutdoors
Many thanks for your business and this review, hope to see you back with us soon. Regards Peter
Great service
Great online service, phoned the shop to confirm delivery timing, delivered on time.
14 January 2025
Reply from Lifesbetteroutdoors
This is a great feedback to get, many thanks for your business and this review, hope to see you again soon. Regards Peter
Reply from Lifesbetteroutdoors
Many thanks for coming to our shop and providing this feedback, hope to see you again soon. Regards Peter
Reply from Lifesbetteroutdoors
That's great to hear, many thanks for your business, hope to see you again soon. Regards Peter
A+ service and quality
30 December 2024
Reply from Lifesbetteroutdoors
Many thanks for your business and this feedback, hope to see you back with us soon. Regards Peter
Reply from Lifesbetteroutdoors
Many thanks for your business, and this feedback, hope to see you back again soon. Regards Peter
Fast delivery and the fleece was perfect
13 December 2024
Reply from Lifesbetteroutdoors
Great to hear, many thanks for your business and this review, hope to see you again soon. Regards Peter
Reply from Lifesbetteroutdoors
Many thanks for your business and this review, pleased to hear you are happy with your bag. Regards Peter
Very quick , helpful and efficient.
Very quick, helpful and efficient Service. Thank you.
Janice
4 December 2024
Reply from Lifesbetteroutdoors
That's great to hear, many thanks for your business and this review. Regards Peter
good service and timely arrival
2 December 2024
Reply from Lifesbetteroutdoors
Much appreciate your business and this review, Regards Peter
Very efficient process
Very efficient process to buy and delivery as expected. Good job.
20 November 2024
Reply from Lifesbetteroutdoors
Many thanks for your business and this feedback, hope to see you again soon. Regards Peter
Reply from Lifesbetteroutdoors
Great to hear this feedback, many thanks for your business and this review. Regards Peter
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