Lifeway Mobility Reviews 3,316

Staff was great communicating with us. We even got names of who would be coming to our home, when, and how to contact them. The gentleman who worked with us on determining which access point would be most feasible for this wheelchair ramp covered our 3 options and discussed pros and cons of each site to help us decide where the ramp would go. The person who came to install the ramp was great about contacting us and getting to our home (that is sometimes difficult for people to find).

The contracting, billing, and payment process was all online, quick, and easy offering several trusted payment platforms we already routinely use to choose from.

We are very happy with the process and the results.

Excellent service. Lyle and Ray were great! Install went so smoothly!!!

Alfonso was absolutely amazing! He was extremely professional and respectful.
He was able to fix our chair to get it running again.
I want to extend a personal thank you to Alfonso for his knowledge about the chain lift. I had many questions and he was able to explain and answer every question I asked and he thought of the ones I never thought to ask.
If you want to know what I truly think.
I would recommend Alfonso to anyone needing kind, courteous, and professional gentleman to fix their chair lift.

Your company did the right thing but hiring Alfonso. Again... 100% I would recommend your company to all of my friends and family because of techs just like Alfonso!
I hope this gets to his direct manager, district manager, and the hiring/acquisitions/training team.

You've got a star here. He was an absolute pleasure to have in my home! He deserves a Bonus or a Raise!

From my very first interaction with Lifeway Mobility, customer service was outstanding. My initial representative was incredibly knowledgeable and patiently answered some very detailed questions, which immediately gave me confidence in the company. The salesman was easy to work with and thorough when completing the initial measurements and providing the quote. All follow-up calls were handled by the sales manager, who demonstrated the utmost professionalism and integrity as we worked through every detail and functionality of the stairlift I ultimately purchased. The entire process was smooth, transparent, and reassuring from start to finish. I highly recommend Lifeway Mobility.

Very efficient; thoroughly addressed questions and concerns; provided training and tips for both safety and operation.

Joe Sr, the service tech, was punctual and knowledgable and quickly tuned up our chair lift to like new performance. We will be asking for Joe when we need service in the future.

I would definitely recommend lifeway mobility. They went above and beyond our expectations, even though they were professional they were very personable and understanding to our needs, they were very kind, after the installation they took the time to explain everything about the stairlift as well as how it operates, we are very appreciative to lifeway mobility.

Prompt in scheduling service visit. The technician, Ivan, was pleasant, courteous and professional.

Andrew was pleasant to work with, neat while installing the chair lift, and informative on how to use the chair lift prior to leaving.

Drew was great! He came right on time and resolved the issue..

On time, introduced himself. Very knowledgeable and explained everything real well. My first experience with a stairlift, I was a little scared to go up, but he walked right up with me. I did it twice.
I am so happy to be able to go upstairs, I fell 2 years ago and wasn’t able to do so.

Just want to send a shout out to Anthony Russo he was great in my process of getting a stairlift for my parents he was very patient understanding and very professional. We need more people like him and customer service

Never have I experienced such professional from every employee starting with the first call! They were most attentive to every detail from introducing the employees before they arrived so you knew who and what to expect!
Thomas Schumacher patiently explained the product and installation! We were impressed with his sincerity!
Our installer John and Adrian were also introduced to us before arriving which was most appreciated! We were also impressed with their caring attitude and professionalism!

Lifeway Mobility installed a brand new "Harmar Up" lift in our home on Dec 2. Despite being brand new, it needed a series of service appointments and parts repair until it was finally workable on January 19th. That's 7 weeks. When it initially didn't work I reached out to Lifeway. I reached out 6 times over two weeks before receiving a response from the branch manager. I chose the "Harmar Up" over the Bruno model also quoted by Lifeway as it is a modular unit (not custom) and could be installed quickly. My mother (92 years old) was returning home from hospital and rehab. Her recovery was significantly impacted by the lack of a stair lift. I initially asked about a return of the substandard product but was told to "wait and see" if they could fix it and if not they would "consider" a return and refund. One caveat: ALL of the service technicians, as well as Michael the service manager and Lisa the scheduler, were kind, competent, and empathetic. I can not say the same of others at the company.
*UPDATE Thank you for taking the time to respond. For clarity: The carriage replacement was not offered as a "short term solution" nor was it offered as a couple of options. It was just simply the next step in the fix. I was at no time offered another option other than fixing the unit. It was the final fix to the Harmar Up after 7 WEEKS. It was myself who suggested the possible return and credit toward the Bruno (the more expensive Brand that I had initially been offered) It was not a solution offered by Lifeway but was suggested by me. I was told it could be "considered" if I continued to be unhappy with the HarmarUp after the carriage was replaced. But that I needed to first wait for the replacement. This was after my initial queries for a refund during the first weeks of it not working were not accepted. I would have been happier if that solution were offered immediately or my request for a refund were accepted during the first weeks of breakdown.

Every stage, from sales to installation, was completed quickly, professionally, and with care.

We recently had a stairlift installed, and the entire experience was excellent from start to finish. Mo was incredibly professional, knowledgeable, and patient throughout the process. He took the time to explain everything clearly, answered all of our questions, and made sure the installation was done perfectly and safely.
Mo was punctual, respectful of our home, and paid close attention to every detail. The stairlift works flawlessly, and it has already made such a positive difference in our daily life. It’s clear that Mo truly cares about his work and his customers.
I highly recommend Mo to anyone considering a stairlift installation. Outstanding service and true professionalism.

Great experience all the way around. Rep. was very helpful and no pushy sales. The installer(Jovan)went above and beyond.

Personnel were professional and very knowledgeable regarding the product and installation . Could not be more pleased with the whole process

Professional through out. Explained every detail needed to know. Demonstrated himself . Felt well taken care of.

From the initial contact with this company to inquire about their products, to the very end of the installation, customer service was an A++. The expertise of Justin and Lucas, both with wonderful personalities, elevated the trust I wanted to have in a company who does business like this with the elderly population. I would highly recommend this company to others.