Light Bulbs, Etc Reviews 

1,053
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

The problem with Light Bulbs Etc is that they have a terrible return policy. First, customers need to call and get permission to return an item. Second, no shipping label, and you will have to pay for... See more

Rated 1 out of 5 stars

I placed an order with this company, a few days later they tell me they discovered a pricing error and couldn't fulfill the order.

Rated 1 out of 5 stars

Was hoping for a good experience but...was shipped more expensive bulbs then I ordered which I couldn't use, now waiting for the correct order to arrive, not good for a first time customer.

Rated 4 out of 5 stars

We looked everywhere for certain floodlights. We could not find them in stores but found them here at a very reasonable price. Like other reviewers, the shipping cost appeared to be high, but the bulb... See more

Company details

  1. Lighting Shop
  2. Home Furniture Shop

About Light Bulbs, Etc

Information provided by various external sources

Light Bulbs, Etc was founded in 1987 by Robert J. Black- our owner and leader for 22 wonderful years. Bob had a talent and a passion for sales and opening his own business was his dream. Bob had been in the lighting industry for years and he knew that he could sell lighting products. It was time to make this his family business! (The family legend goes that Bob wanted to sell something everyone needed, but he didn’t want to be a toilet paper salesman, so light bulbs it was!) Our company started with two employees in a small office and warehouse. One of these employees is still with us today!
Over these last 27 years, we’ve grown to over 20 full time employees- all of whom are family members, lifelong friends and new friends we’ve made along the way. This was not by accident- we’ve been very fortunate to have family and friends with talents that helped us grow and expand our business. Electricians, stage and theatrical lighting specialists, Certified Lighting Specialists, and talented logistics, online and marketing people have made our company the great place that it is today. Sadly, Bob is no longer with us, but we honor him by maintaining his high level of customer service and his vision of our family owned business.
Being a family-owned and operated business is our pride and our passion. We love our employees and our customers- and everyone becomes a part of the Light Bulbs Etc. family when you shop with us. In fact, when you call us during operating hours, you will always speak to a live person- and chances are, you’re speaking to a member of the family! That’s a rare thing in today’s world, but in our business, it’s the personal touch that has kept us growing for these 27 years.
We look forward to serving you in all of your lighting needs, and we welcome your questions, your comments, and your business.

-The Light Bulbs Etc. Family

Contact info

1.4

Bad

TrustScore 1.5 out of 5

1k reviews

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1.4

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(1,053)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Looking for warm temperature tubes

Ordered 32 watt and 40 watt bulbs for a new kitchen ceiling fixture. They come with 3500K which is way too stark; I want warm yellow light. The bulbs I ordered said they were 3000 or 3100K; they arrived quickly and well packed. The 32 watt is the correct yellow; but the 40 watt looks to be just as blue-green as the original bulbs. So, happy with Light Bulbs, etc., but not thrilled w/our 40watt bulb.

25 February 2016
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

I normally do not participate in feedback, BUT I feel compelled to do so for Light Bulbs, Etc. I have made several purchases from this company...their prices are very competitive and their product seems quite good and a good value. Their website is excellent. On my last purchase there was a mistake made in the order...they shipped the wrong bulb type. A phone call was made to advise them. The person I spoke to was extremely pleasant and apologetic. Two days later I received the correct bulbs with a return paid shipping label to return the wrong bulbs. Mistakes are made...we are human...but this company's customer service is simply outstanding and they have earned me as a repeat customer.

24 February 2016
Unprompted review
Rated 5 out of 5 stars

First rate product; first rate service.

The ability to "chat" with one of your customer service rep was a God send - helped me select the correct bulbs the first time and bulbs arrived so quickly. No complaints......

24 February 2016
Unprompted review
Rated 5 out of 5 stars

Dimmable CFLs

Bulb are great - I just can't use them as I intended because the are slightly larger than the ones I'm replacing, and won't fit within the existing fixture. My mistake.

23 February 2016
Unprompted review
Rated 5 out of 5 stars

Received merchandise in perfect condition.

The light bulb I ordered cannot be purchased at just any store, so I was delighted to find it on-line at Light Bulbs Etc. My merchandise shipped fast.
When it was delivered, it was just as I had expected. I will definitely order from Light Bulbs Etc. again.

22 February 2016
Unprompted review
Rated 3 out of 5 stars

Customer Service Lacking

I have done business with this company in the past and had no complaints. This time, however, one of the bulbs I ordered was broken. I believe this was a result of the way the bulbs were packed for shipping. These bulbs come in packages of two and are mounted on cardboard with plastic over the top. The packages were stacked in a box with nothing in between them; the box had no top; and packing paper was laid on top. I contacted customer service to suggest that they do a better job packing this type of light bulb, and the response I received was "seriously?" This sounded to me as if the representative thought I was lying, and I didn't appreciate that. As these bulbs cost less than a dollar each, I will give it no further thought. I was only trying to be helpful in my feedback.

21 February 2016
Unprompted review
Rated 5 out of 5 stars

Great service

My items were shipped quickly and fragile fluorescent tubes arrived in great shape. Thanks for the great service

21 February 2016
Unprompted review
Rated 5 out of 5 stars

excellent

The bulb was a unique one. I found it and it came very quickly.
Perfect.

20 February 2016
Unprompted review
Rated 5 out of 5 stars

Fast Service

I placed my light bulb order and I received my order quickly and it was exactly the bulbs I ordered. They have great service and I will be ordering again and again.

20 February 2016
Unprompted review
Rated 5 out of 5 stars

Bulb Availability

I appreciate a site that you provide me a replacement bulb for a lamp that I purchased a few years ago. The store that I bought the lamp doesn't even stock them. You don't know that they are unavailable in the store when you buy the lamp. Thank you for your service.

20 February 2016
Unprompted review
Rated 5 out of 5 stars

Light Bulbs, Etc.

Great service, prompt delivery, my bulbs arrived in perfect condition...and great prices too.

20 February 2016
Unprompted review

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