I wouldn’t recommend this company they have a very short returns period and the staff are rude. I am now stuck with a pair of curtains I don’t want. Looks like others have had a poor experience too.
Company replied
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See what reviewers are saying
Yeah, pretty sure these guys are going into administration. No dispatch of lighting for a month, sent a request for a refund citing lateness, received a same day response that a refund had been proc... See more
Company replied
Never buy from this company. Products were not what they showed and the quality was poor, when I explained this they would not allow me to return even when i offered to pay postage. They claimed this... See more
Company replied
Recommend. Great range of lights including several Laura Ashley fixtures sold out elsewhere. Bought two ceiling lights- both orders received very quickly. Jackie very helpful with query regarding the... See more
Company replied
Company details
Written by the company
About LightingCompany.co.uk LightingCompany.co.uk has been under new ownership since 18 June 2026, following the purchase of the website and trading assets by Blackstone Lighting Limited, part of the Mondial Group of Companies. The Mondial Group has been serving customers since 1985, with decades of experience supplying quality lighting products and delivering excellent customer service. Our goal is to restore LightingCompany.co.uk to the high standards of service and value that customers previously enjoyed. We understand that many customers were affected by the liquidation of the previous owner, HICKIN ELECTRICAL WHOLESALE LIMITED, on 20 April 2026. While we are a completely separate company and are unable to assist with orders placed before our acquisition, we sincerely sympathise with those impacted. Our focus is on rebuilding trust through honest advice, competitive prices, quality products, and outstanding customer service. If you were affected by the previous company's liquidation, please contact our team—we would be pleased to offer a 10% goodwill discount on a future order. Thank you for giving us the opportunity to earn your trust.
Contact info
Bridge End House, Low Lane, Horsforth, LS18 4DF, Leeds, United Kingdom
- 0113 2818 343
- sales@thelighting-company.co.uk
- www.lightingcompany.co.uk
2.0
Poor
248 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Recommend
Recommend. Great range of lights including several Laura Ashley fixtures sold out elsewhere. Bought two ceiling lights- both orders received very quickly. Jackie very helpful with query regarding the order.
Good price! Very pleased & will use The Lighting Company again.
22 February 2024
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Thank you very much
Two Table Lamps
We are absolutely delighted with the two table lamps purchased recently. Having used the Lightening Company before, we knew of the high quality of the product sold.
Delivery was really quick and they arrived exquisitely packaged. We can’t recommend them enough!!
19 February 2024
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Thank you John
Placed order at shop in Taunton for…
Placed order at shop in Taunton for delivery on spacific date. Order arrived safely well packed on time. Excellent service. Will definitely use them again. Tony
8 February 2024
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Thank you so much for leaving us a review Tony.
It's so nice you've take the time to share your experience with others. The team will be thrilled to hear your comments too!
You are lovely doing this for us.
Bought an expensive light fixture…
Bought an expensive light fixture installed by professional electrician Doesn’t work at all now more cost to take it out and replace:( Are these actually checked no QA label
15 March 2024
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Hello I am sorry to hear that you have had a problem
I have looked on our system and I cannot locate your order
It may be that you bought from another lighting supplier
Please contact us on sales@lightingcompany.co.uk and we can look into this for you
No reply from this person and trustpilot will not take down the review
Please if anyone reads this ignore this review
The light I chose was quite expensive…
The light I chose was quite expensive but got a 10% discount...delivery took a little longer but I was kept in the loop..packed beautifully and very pleased with my purchase.
26 January 2024
Unprompted review
Most pleased good service and beautiful…
Most pleased good service and beautiful lights
29 February 2024
Unprompted review
Excellent service beautiful light
26 February 2024
Unprompted review
The light that I bought is wonderful
The light that I bought is wonderful, a little pricey but everything is at the moment. Overall really pleased and extremely fast delivery.
31 January 2024
Unprompted review
Great shop
Great shop, lovely layout.
Great choice of products.
Helpful staff.
Thanks Jackie our glass dome fitting is fantastic now fitted
3 February 2024
Unprompted review
Easy to order
Easy to order, quickly dispatched and very well packaged thank you.
Gorgeous lamps.
13 January 2024
Unprompted review
A truly professional but friendly company
We were after a bespoke light fitting, which looks perfect. From start to finish TLC were nothing but helpful, informative and professional. I would certainly recommend this company - just excellent. Thank you.
17 January 2024
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
We are thrilled with the lovely 5 star review. It was so kind of you to share your experience of shopping with us. We love being helpful, we thinks it sets us apart. So pleased you liked the service you got from us and the lovely light. It makes us happy. Thank you!
Wonderful service
Wonderful service
Good experience in every respect. I had an issue with the goods received and it was dealt with quickly and efficiently. Will use The Lighting Company for all future 'lighting' needs. Thanks to Lauren and the team.
21 December 2023
Unprompted review
Average, could do better
Average. Product ordered on a Sunday. One confirmation email received. No tracking info. No contact from courier. Contacted customer service, sent an email, no reply. Finally product which was good, arrived out of the blue Friday evening.
Could do better would be my review.
17 November 2023
Unprompted review
Antler collection
Everything I asked they answered the concerns I had they sorted the customer service is brilliant and the lights are amazing
7 November 2023
Unprompted review
Returns policy
Poor customer service team who don’t want to help.
Be wary of their return policy of only 14 days !! I’m within 28 days however they won’t allow me to return as I didn’t let them know within 14 days. Be wary. Wouldn’t shop here again. Advisor Lynne was no help. Didn’t even try to help and even as gesture of goodwill try to help me return as I wasn’t aware of the 14 days return policy
30 October 2023
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Hi Abdul, I'm sorry you don't feel you have experienced a good service from us. We have a very fair returns policy and make you aware of this before your purchase, at the time we send your order confirmation and when we send your notification of dispatch and numerous other times. I feel that we did fairly give every opportunity for you to fully understand that you had 14 days to inspect the goods and advise if you wished to return the items. In actual fact you didn't contact us until after 28 days. The advisor cannot offer goodwill when we have done as you asked and shipped the goods. It would be unfair to expect us to do something different for you even if you say you will leave us a bad review. I feel we just have to trust that others who see the review understand that businesses do need to be fair and transparent even in the face of a negative review. Most times people know there has to be a limit and we do have to abide by the distance selling laws. Which is what we have done and will continue to do. We really did do everything we should have and I'm sorry that we cannot accept a return after the item has been out of our care for such a long period of time.
The Lighting Company returns policy is…
The Lighting Company returns policy is not great, be warned. You pay for returns. But the worst is not getting your money back for a very long time. I sent a return on 5/09 and heard nothing /no money. Chased on 19/09 & was told it would be in my account in 10-14 working days. No email was sent acknowledging the return, I chased. Still waiting now on 05/10 for my money and could be as long as next week - that’s 5 weeks in normal time!!! TLC are banking a lot of money before they return to you. Not satisfactory in this digital age of banking
5 September 2023
Unprompted review
Lights arrived in good time and well…
Lights arrived in good time and well packed, they look great now they're up!
14 August 2023
Unprompted review
Easy transaction
Good choice of lighting. Easy transaction and very quick delivery. The light looks great.
30 August 2023
Unprompted review
Reply from Lighting Company (Under new Ownership June 2026)
Hi Liz
We are really pleased that your light looks great maybe send us a pic if you get the chance we do love it when we see a light in situ
Thank you for the review
The Lighting Company Team
Great showroom and customer care
Great showroom
Helpful
Staff
Good range of products
Excellent customer care and after care
Would definitely use this company again online or in the showroom after a very positive experience . Love my lights!
1 August 2023
Unprompted review
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