Lily Comms - Business Communications and IT Solutions Reviews 

2,114
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 285 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional helpfulness of the staff, noting that engineers go above and beyond during installations and system setups. People are extremely satisfied with the smooth remote service, clear communication, and prompt responses when resolving complex technical issues. Consumers find the overall process entirely stress-free, enthusiastically praising the knowledgeable team for making every single interaction pleasant and highly productive. However, some reviewers were notably not happy with occasional long delays for engineer visits and underperforming support. A few individuals also expressed frustration regarding unfulfilled promises and ongoing communication hurdles with the service.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising the exceptional professionalism, knowledge, and... See more

Service

Consumers find service to be exceptionally positive, praising the professional, knowledgeable, and efficient... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being polite,... See more

User experience

People report high satisfaction with the user experience, expressing appreciation for the thorough guidance... See more

Response time

Customers reported strong satisfaction with the response time, noting that support agents answered queries... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lily's engineer, Richard spent the day with us setting up our new phones. He was very friendly attentive, and helped with any initial issues we were having. He went above and beyond to make sure we we... See more

Company replied

Rated 5 out of 5 stars

Aidan and Ollie have been amazing, from the very first point of communication, throughout the journey and install, to the very end. They been nothing but professional, helpful and punctual. There... See more

Company replied

Rated 5 out of 5 stars

Beijhon, the Lily engineer, was very pleasant to work with. He kept me informed about what was happening during the install. We had some issues with the previous provider, and he kept very calm... See more

Company replied

Rated 5 out of 5 stars

Andy and Cobi couldnt have been more helpful in the past few weeks supporting me getting back operational with certain aspects that were causing me access issues. Cannot fault them one bit. Excellent... See more

Company replied


Company details

  1. Conference calling service
  2. also in
  3. Cloud Computing Service
  4. Cloud storage service
  5. IT security service
  6. Telecommunications service provider
  7. Video Conferencing Service Provider

Written by the company

Remove the hassle from your business services! At Lily, we provide innovative and cost-effective solutions to SME’s. Our focus is to do everything we can to develop your business by: • Improving your operations • Creating efficiencies • Increasing revenue • And saving you money! Our approach is to get to know your business, the solutions you are using and your current needs and requirements. Equipped with this wealth of knowledge we can be confident you will be delighted with our chosen solution. We have a huge eco-system of products and services meaning you can have all your solutions under one roof, making it simple to manage and cost effective. Our portfolio includes cloud, on-premise systems, connectivity, IT, mobile, energy and merchant services! As part of our service you receive a dedicated Account Manager who actually cares about your business and will be able to provide you with advice when required.

Remove the hassle from your business services!

Written by the company

At Lily, we provide innovative and cost-effective solutions to SME’s.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(2,114)

269 reviews in the last 12 months

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Rated 5 out of 5 stars

Chris quickly fixed my sound settings

Chris quickly reviewed my Windows settings, then moved on to thoroughly checking my desktop IT equipment set up, getting me to explain the dock and cable connections. He was able to troubleshoot the issue very quickly once he knew exactly what devices were connected to one another. He fixed the problem, explained what the root cause was and how to prevent it from recurring. Going the extra mile, he showed me how to change my notification sounds and find available WAV files should I want to use them. He also checked my audio settings and ensured that my Bluetooth headset still worked ok after making the changes. His manner was positive, friendly and courteous throughout the call.

3 September 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Monique,

Thank you for your feedback! We appreciate your positive comments about Chris. Your 5-star rating is greatly appreciated.

We will make sure to pass along your appreciation to Chris.

Thanks again and take care,
Lily

Rated 5 out of 5 stars

Great customer service

Oliver visited our school this morning and installed all our new telephones. He did a fantastic job and was very helpful in answering any questions. Many thanks!

3 September 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Helen,

Thank you for your wonderful review! We're thrilled you received excellent service during your installation. Please reach out if you need any further assistance, and thanks again for choosing Lily!

Rated 5 out of 5 stars

Internet connection resolved

Although losing our internet connection was not great the service Lily provided to get us back up and running again was. Our customer support, Benny, went to great lengths to resolve the problem and dealt with the issue most effectively.

1 September 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Johanne,

Thank you for your feedback! We appreciate your positive comments about Benny. Your 5-star rating is greatly appreciated.

We will make sure to pass along your appreciation to Benny.

Thanks again and take care,
Lily

Rated 5 out of 5 stars

Richard was amazing and very helpful to…

Richard was amazing and very helpful to set up our new headsets. Making things so much smoother and efficient. Very professional.

28 August 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Molly,

Many thanks for your review. Positive reviews such as yours are a great boost for our team who work very hard to make sure we deliver great customer service.

Thanks again and take care,
Lily

Rated 5 out of 5 stars

Richard was brilliant!

Great service from start to finish :-)

28 August 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Jodie,

Thank you for taking the time to leave us a 5-star review and your comments regarding Richard.

Lily

Rated 5 out of 5 stars

Aidan was very helpful in getting our…

Aidan was very helpful in getting our office back up and running again. Troubleshooted a few problems and was friendly and approachable throughout the process. Thanks for your help Aidan.

27 August 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Tommy,

We're delighted to hear you're pleased with the service provided by Aidan.

Thanks for leaving your review,
Lily

Rated 5 out of 5 stars

Contacted Lily and Patricei was very…

Contacted Lily and Patricei was very helpful. He was able to sort a corrupted file and had me back up and running with 10mins

27 August 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Susan,

Thank you for taking the time to leave us a 5-star review and your comments regarding Patrice.

Lily

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Very friendly and knowledgeable.
@ade

21 August 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi,

We're delighted to hear you're pleased with the service provided by Ade.

Thanks for leaving your review,
Lily

Rated 5 out of 5 stars

Efficient - thank you Ricardo!

Ricardo Correa was the technician that fixed a corrupt file on my system that was stopping me accessing any of the apps on my laptop that I need to do my job. He worked as quickly as he could and solved the problem. Thank you :)

21 August 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi,

Many thanks for your review. Positive reviews such as yours are a great boost for our team who work very hard to make sure we deliver great customer service.

Thanks again and take care,
Lily

Rated 5 out of 5 stars

Excellent Customer Service and Reliable Support

We are very pleased with the service from Lili Comms. Whenever we have an issue with our internet, Lily is always there to help and resolve the problem quickly and professionally.

Benny is also a genuinely helpful and very pleasant person to deal with. We are very satisfied with the service and would highly recommend Lili Comms to anyone looking for a reliable and professional internet service.

21 August 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi,

Thank you for your wonderful review! We're thrilled you received excellent service during your installation. Please reach out if you need any further assistance, and thanks again for choosing Lily!

Rated 5 out of 5 stars

They have been great people and…

They have been great people and professional at all times. Would recommend

20 August 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi,

Many thanks for your review. Positive reviews such as yours are a great boost for our team who work very hard to make sure we deliver great customer service.

Thanks again and take care,
Lily

Rated 5 out of 5 stars

Email Issues

Chris immediately realised our issue, resolved it quickly and efficiently within a minimum amount of time

17 August 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Keith,

Thank you for taking the time to leave us a 5-star review and your comments regarding Chris.

Lily

Rated 5 out of 5 stars

Great Service from Richard at Lily Comms

Richard visited our business today to install our new phone lines, he was very helpful and knowledgeable and incredibly efficient.

17 August 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Nicola,

We're delighted to hear you're pleased with the service provided by Richard.

Thanks for leaving your review,

Lily

Rated 5 out of 5 stars

Great service

Great service. Very helpful.

17 August 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Hadyn,

Many thanks for your review. Positive reviews such as yours are a great boost for our team who are working very hard to make sure we deliver great customer service.

Thanks again and take care,

Lily

Rated 5 out of 5 stars

Richard was very friendly

Richard was very friendly, professional and extremely helpful, has gone through and explained everything thoroughly and made it easy to understand

14 August 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Linda,

Thank you for taking the time to leave us a 5-star review and your comments regarding Richard!

Lily

Rated 5 out of 5 stars

Richard was very professional and…

Richard was very professional and polite whilst resolving the issue with the phones.

14 August 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Mandy,

We're delighted to hear you're pleased with the service provided by Richard!

Thanks for leaving your review,

Lily

Rated 5 out of 5 stars

Aidan Lee came and installed some extra…


Aidan Lee came and installed some extra bits for our garage to get wifi throughout the workshops, his overall job was fantastic and you would never had known we have had work done, happy to talk through bits and make sure we knew what we needed to know, a credit to the company and would happily use again
Thank you Aidan

11 August 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Mark,

Thank you for your feedback! We appreciate your positive comments about Aidan. Your 5-star rating is greatly appreciated. We will make sure to pass along your appreciation to him!

Thanks again and take care,

Lily

Rated 5 out of 5 stars

Great Service

Richard spent the afternoon training me on the new phone system. Super knowledgeable and was able to answer all my questions. This was after spending the morning at one of our other local sites installing hardware which was also completed to a high standard.

Would recommend.

12 August 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Toby,

Thank you for your feedback! We appreciate your positive comments about Richard. Your 5-star rating is greatly appreciated. We will make sure to pass along your appreciation to him.

Thanks again and take care,

Lily

Rated 5 out of 5 stars

Richard helped massively with sorting…

Richard helped massively with sorting out the WiFi thank you

Hopscotch

12 August 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Eddie,

Many thanks for your review! Positive reviews such as yours are a great boost for our team who are working very hard to make sure we deliver great customer service.

Thanks again and take care,

Lily

Rated 5 out of 5 stars

Brilliant new phone system setup by…

Brilliant new phone system setup by Lily Comms DTS Engineer, Oliver Jenkins. He was thorough with his work and explained how to use the new system. He was patient, and I didn’t feel silly asking him questions about the new setup. Thanks again.

11 August 2026
Unprompted review
Lily Comms - Business Communications and IT Solutions logo

Reply from Lily Comms - Business Communications and IT Solutions

Hi Nick,

Thank you for taking the time to leave us a 5-star review and your comments regarding Oliver!

Lily

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