Unfit for purpose
My builder contacted the company on my behalf and they sent me three samples to match existing mortar on my 1880’s stone exterior. We were repairing the chimney and front exterior wall.
We purchased 10 bags of lime mortar and work commenced. From the outset, my builder had concerns about the match, but as the initial work was on the chimney stack, he did a small strip at ground level for me to view. The cement was too blue, had none of the texture of the surrounding mortar and stood out like a sore thumb. We had to make a snap decision as the workmen were in situ, and reluctantly agreed to carry out the remaining work using standard cement mix. I emailed Ty Mawr, who claimed it had been incorrectly applied, adding at this stage to their original complex provisos of not using their product when it was too hot, too cold, too dry or too wet with “ we hadn’t roughed it up with a wire brush after it had set…. “. How was a builder supposed to do this over the entire property where application was random, and anyway, this was not advice we’d been given up front.
We had 9 unopened bags, Ty Mawr were willing to take back IF I paid a collection fee and an unspecified restocking fee.
Citizen’s Advice was that Ty Mawr were liable to refund my builder as the product was not fit for purpose. We ( builder and me) have agreed to scrap it, as being too much trouble and cost to pursue. ( from Cardiff to Brecon).
