LINDY Reviews 4

I needed a replacement headphone cable for my long time favourite headphone Lindy HF-100.
I ordered one from lindy's store on amazon and didn't notice it was only 1,5meter as appose to my previous which was 3meters. So it couldn't reach. I then wrote Lindy about my problem and they promptly shipped a 3meter cable to me in Denmark free of charge.

Very impressed with their service.
Will definitely buy Lindy again

a few years back I ordered the Lindy 2.0 Video / Audio Grabber and for some reason over time the software that came with the cables decided to stop working, I just had a blank screen.

Unfortunately at this point the product was out of warranty, and when I contacted the company to see if there was anything they could do, I got through to an extremely rude man who at that time refused point blank any assistance, I understood and appreciated that it was out of warranty but would have expected some kind of redress. He kept referring me to download some third party software online.

I explained that I was dissatisfied with the service and would like to speak to a Manger, he refused point blank to let me speak to a Manager, and created a hostile situation, as a result I recorded the call for proof. I attached an MP3 of the recording to an e-mail and submitted a formal complaint to the company.

The next Day (30th March 2016) I got a reply defending the wrong doings of the man I spoke to, from the contents of the reply it appeared that the man I was complaining about was not reprimanded for hindering me from speaking to Management.

The response I got was from the Uk Director Of Operations and I was more insulted by his reply then the actual person I was complaining about because as somebody myself who holds a Level 6 in Managing People I could see how appalling the Customer Service really was, the customer did not come first, they took no ownership of the problem and did not reassure me at all.

After a number of e-mail exchanges between me and them the International sales Manager offered me the same product I already had at a reduced price of 22.73 Euro, I was still highly annoyed at their behavior at this stage and told him I would think about it and get back to him.

I let a number of Months go by and eventually contacted the International Sales Manager and told him I would take him up on his offer if it still stood, he was polite during my dealings in fairness he was not rude, nonetheless he was not reasonable on any level.

The product was out of stock for a Month he told me to call back on July 3rd and when I did it was available, NOTE: Only this time he was charging me 55.34 Euro after offering me the product previously for 22.73 Euro. I asked him what changed from then to now, and he said prices don't stay the same forever.

I asked him to take all things into consideration both past and present and he would not budge on any level what so ever. He was very aware of my previous bad experiences and I asked him both over the phone and via e-mail to consider reducing the price to the original 22.73 he was offering it to me, or better still even meet me half way, I even understood that time had passed and the offer would not stay the same but I am aware that he would have the capacity as the International Sales Manager to make that call, and reduce the product as he sees fit, but to reiterate he would not budge on any level.

The product itself was good hence why I came back looking for it, it was good until it stopped working. But the company and management in my view has no idea what Customer Service means and do not appear to be customer focused which is a major no no when dealing with a company. everything is good until something goes wrong then your left on your own that's the impression I got.

In the end they happily let me go and offered me nothing, they messed me around the first time and then added insult to injury the second time around by then upping the price to a new much higher price than originally agreed and did not honour their word, as a result I will never order anything from this company again and would not recommend them to anyone.

I was 2 years without a working product over their behavior and now have to source one somewhere else.

My Advice, take your custom elsewhere! There is plenty of other online company offering even better products at cheaper prices!!

Great company, will buy again without a doubt. A+++++++