LinkedIn Reviews 3,466

Terrible service terrible user experience just doing they want terrible customer support and etc

I am a LinkedIn Premium subscriber. I rely on this platform professionally — for networking and building business relationships that directly contribute to my income. For months, I have been experiencing a documented, reproducible technical issue: a corrupted feed with obstructive pop-up windows that make the Premium version nearly unusable. This is not a cache issue. Not a browser issue. I have completed every troubleshooting step requested of me — multiple times, across multiple browsers, devices, and support cases.
Here is what LinkedIn's Premium Support delivered instead of a fix:
Endless runaround. Every agent I spoke with asked me to repeat steps already documented in the case history. Not once did a representative demonstrate that they had actually read the prior notes before responding.
Broken promises. Follow-up was promised repeatedly. It did not happen — repeatedly.
Cases closed without resolution. My most recent case was shut down and labeled a "duplicate" — while the original case it was duplicating remained unresolved. The closure message simultaneously asked me to submit more information. The case was closed before I could do so.
Scripted deflection. Every escalation was met with a transfer to a "specialized team" that never materialized, or a copy-paste response that had nothing to do with my specific issue.
I pay for a Premium service that has become functionally impaired due to a technical bug LinkedIn has failed to investigate seriously over the course of months. The support system is designed — intentionally or not — to exhaust customers into giving up.
I haven't given up. I'm leaving this review.

Frustrating. It demands the upload of your passport otherwise your details are locked for ever. You can't delete your account from outside and you can't get in without scanning your passport. They could easily use your passport to scam banks, hack etc. You have to trust them with all your details. It's a trap. Ridiculous.

I accidentally got charged 50 pounds at the end of the trial period, and I've been trying to cancel and refund it for a long time. The cancel button is hidden somewhere in the app. The refund request takes you through of series of convoluted links and an AI that repeats the same thing! It's obvious this is done on purpose. 50 pounds is a lot of money for me and I don't have the time or energy to chase you for it. DO BETTER. SO DIDDAPOINTED.
Edit to say that I tried again to apply for a refund and I get directed to a chatbot that difects me to itself, the chatbot, and so on. This is so frustrating. Is it so hard to put an email addreas ANYWHERE so I can talk with a person? I am...extremly frustrated with the lack of service.

Asking support for help is like asking your dog to bring out the trash.

I'm tired of this process. I've already uploaded my passport, and then you asked for a government ID, which I also submitted. Now you're asking again. How many times do I need to provide these documents? This is getting excessive.

The security they have is terrible. I got my account hacked really easily, and now they won't let me get it back.

I’m extremely disappointed with my experience.

I reported a serious security breach where other users were able to access my account despite having two-factor authentication enabled. Instead of properly investigating or protecting my data, the company restricted my account.

I then attempted to verify my identity through Persona multiple times, but the process kept failing with no explanation or support.

Since then, I’ve received absolutely no response from their support team, no updates, no resolution, nothing. I even created a new account just to continue using the service, but my original data is still stuck in the restricted account.

At this point, I’ve made multiple requests:

- Either transfer my data to my new account
- Or permanently delete the restricted account

Again, zero response.

This raises serious concerns about both their security practices and their customer support. If a platform cannot handle a reported breach properly or even respond to affected users, that’s a major red flag.

I would strongly advise others to think twice before trusting this service with their data.

I have had an extremely poor experience with LinkedIn’s account recovery and support process.

Over a week ago, I received an email confirming that my password had been changed, despite not making this change myself.

Since then, I have submitted the compromised account recovery form twice, attempted multiple recovery routes including email, phone verification and identity checks, contacted LinkedIn Help via DM and public post on X, and had my account reported as compromised by another member.

Despite all of this, I have received no response and no update from LinkedIn.

I am currently out of work and actively job searching, so being locked out of my account is materially affecting my ability to apply for roles, contact recruiters and access my professional network.

The complete lack of response to what is clearly a security issue has been extremely disappointing and has caused significant stress.

If you take a trial even after cancelling the trial they don't allow you to remove the card details and will charge you for no reason. Trial is a trap to capture your card details do fall for it. They are online thieves. Also they will never allow you get to their support as they know everyone will be angry after stealing their money.

Don't ever be tempted by joining LinkedIn Premium trial unless you really need it or you are certain you will be able to cancel the trial before it completed. I just found out they have been charging me around £250/month and the only notification you will see in the the LinkedIn Subject email is "Maintain your competitive edge with LinkedIn Premium" which went straight into my deleted folder along with all the other daily notifications from them.

Indeed helps to find a job
Also I like how it combines job and social networking

This company is restricting free speech and opinion from our company on another company … as a company with 5k contacts on linked in we can’t share our experience of doing business with other monkey companies … linked in has restricted our profile …

I just had one of the worst experiences I have ever had with an online service provider. I wanted to cancel a free Linked In premium trial subscription I bought through my Iphone, sine I don't have an Iphone any more. But I was told that was impossible and that LinkedIn will go ahead and charge the subscription, because it is going to take some days verifying my Apple account.

My hot take:

I don't like LinkedIn. I don't like what it's done to work culture. You can't reduce it all to a social media. you have to meet people for REAL! And resume build!.

Absolute utter useless app. Broken UI, overpriced premiums, and it just locked me out because I was removing inactive connections. Unusable messaging. Tons of completely irrelevant, useless ads in my inbox and everywhere. You remove connections and this sh@t still shows them as part of your network, even after clearing browner data, restarting everything. Piece of cr@p, they should go bankrupt.

After 15 years one day I woke up to my account being restricted. I submitted my ID via Persona identification website that went positive, but received the automated message that " my account remains ofline because" it doesn’t comply with our Professional Community Policies " BUAhahahaha, no one is available to respond, it is a fake company. But all the scammers and fake recruiters are very free to wens you scam emails ALL THE TIME.

they would block your account and you even can't react their CS

This has been the worst service I've ever encountered. And this has been the case from the very beginning of registration, the subsequent login to the account, and the actual work in it. I will say right away that it is impossible to register from a computer using email. At the final steps of registration, either a message will not arrive to the specified email, or an unexpected error will occur, and a message about it will appear on the screen. When you try again, your previously specified email will already be invalid because a user with that email already exists. When contacting support to fix the situation, you should not expect a response.
Registration by phone is not any better. The attempt may be successful or not. The number of attempts per day is limited to three. If it does not work, the next opportunity will only be available in 24 hours. I managed to register only on the third day. Verification is a process clearly designed to completely exhaust you. Here you really need patience. Even if screenshots of documents and your face are done correctly, the service may refuse them because it could not read the data. After several such attempts, you will be asked to try again in 24 hours.
After confirming registration and verification, when trying to log in from a computer under your account, you may be suspected of a suspicious login from another device. You will only be able to access your account after confirming a selfie. Do not even try to do this from a computer. From a mobile device it takes a lot of time. And this is simply a terrible process.
During use, without any known reason, you may again be suspected of suspicious activity, and as a result you will be required to confirm your identity again, or your account may be partially blocked and you will be permanently blocked. As a result, my first account was completely blocked without any possibility of recovery. My second account is partially blocked. When submitting an appeal and after long communication with bots, I still cannot get any response.
I absolutely do not recommend this service. If you register and start using it, do not rush to purchase any subscriptions. Technical support is completely inactive or simply absent.

They force you to connect all kinds of platforms. Both business and personal. When I pressed 'connect none' the pop up just kept appearing again and again

Be careful with their 'free trials'. I signed up for Premium after they offered me a free trial. Once I had signed up, I went back and immediately cancelled so that I wouldn't be charged.

However, 4 months later, I can see my subscription is still active and I have been charged for every month. I have also been charged in AUD which makes no sense as I have from the UK and have not been in Australia. There has either been a technical glitch or they make some weird/difficult flow for cancelling which meant it never went through.

I have been travelling in South America for the past 3 months, so only just noticed this. I contacted support to explain the situation and they offered ZERO help.

Don't bother with this scamming company.