Linley & Simpson Reviews 

4,752
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,296 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for providing exceptional support and keeping communication extremely clear throughout the entire moving or purchasing process. Consumers also highlight the prompt maintenance service, noting that property queries and repair requests are handled efficiently and quickly by the team. Some reviewers were not happy with the slow maintenance responses, unhelpful property agents, and frustrating administrative delays regarding deposit returns and paperwork. A few people also mentioned ongoing difficulties with internal communication, poor coordination, and negative interactions with staff members during their tenancy.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising team members for being helpful, professional,... See more

Service

Reviewers mention positive feedback about service, noting it is fast, professional, and very efficient.... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting prompt communication and... See more

Response time

Consumers find response time to be positive, consistently reporting prompt communication and fast answers to... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as super professional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently moved into a property with Linley & Simpson and so far we cannot fault them! Works that have needed to be completed have been done promptly and any questions we’ve had have been answered st... See more

Company replied

Rated 5 out of 5 stars

Karla was absolutely amazing throughout the entire process. It’s my first time renting and she was so helpful and gave great advice. Not being from Harrogate, she told me lots of really useful informa... See more

Company replied

Rated 5 out of 5 stars

We received excellent advice and service throughout the process of selling the house. Excellent sales advice from David, Excellent sales process achieving a good price, Sadly the first buyer cou... See more

Company replied

Rated 5 out of 5 stars

We have been with Linley and Simpson for some years now as Landlords and we have always found them to be very prompt and helpful when problems have cropped up with our flat. This benefits both our ten... See more

Company replied


Company details

  1. Estate Agent
  2. Property management company
  3. Estate Agents
  4. Property Rental Agency

About Linley & Simpson

Written by the company

Linley & Simpson; Yorkshire at heart.

Bringing local knowledge and strong values together to put people first.

We know that the best lettings and sales relationships come from the heart, and that’s where we put you – at the centre of Yorkshire’s fast-paced property market. We’ll make your move quick and smooth, as we’ve done over 50,000 times since 1997.

Our team of over 250 staff, and the family of 21 branches, share the same mission:

Whether you’re letting, selling, renting or buying your home, we will provide a first-class service built on professionalism and trust.

By embracing innovative technology, ensuring we are at the forefront of new ideas, and investing in the skills of our people, we strive to always be the best at what we do.

Fast-paced growth doesn’t mean we sacrifice our personal touch. As we scale, we invest more in our people, making sure we continue to support charities like Martin House Children’s Hospice.

We know every corner of Yorkshire, and our brilliant team will do whatever it takes to help you find a property. That’s how it’s been since Will Linley and Nick Simpson put their heart and soul into the property business in 1997.

Linley & Simpson’s third decade in business is driven by the same strong values and local knowledge that old and new customers have loved since we opened in Horsforth and Oakwood. Having added Harrogate, Wetherby, Leeds City Centre, Wakefield, York, Ilkley, Ripon, Chapel Allerton, and more to the portfolio, our reach grows with every regional branch.

Linley & Simpson. Professional. Down to Earth. Yorkshire.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5k reviews

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4.8

All reviews

(4,752)

1,255 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service. Kelly arranged the lock replacement in a very short time. She stayed in contact with me from start to finish to make sure the job was completed successfully. Very friendly and professional service.
Thank you Kelly

9 June 2026
Unprompted review
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Reply from Linley & Simpson

This is good to hear, that Kelly managed your issue quickly and professionally, thanks for taking the time to leave the review

Rated 5 out of 5 stars

Our property needed EICR certification

Our property needed EICR certification. Sophie at Linley and Simpson made the process thoroughly painless. They found a tenant for us in no time.

9 June 2026
Unprompted review
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Reply from Linley & Simpson

It was a pleasure helping you through the EICR certification process, and I'm so pleased we were able to make everything as smooth and stress-free as possible.

Rated 5 out of 5 stars

Excellent property management

Linley and Simpson have been extremely easy to work with. In particular, I'd like to highlight Nicole Stanley from the York Property Maintenance team, who has been very responsive, and has consistently dealt with property maintenance issues efficiently and with a high degree of professionalism.

10 June 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your kind feedback Anna. I am glad to hear you are happy with my service and my quick responses.

Rated 4 out of 5 stars

Linley & Simpson Maintenance Department

As a Landlord and dealing with Linley & Simpson maintenance department I find my contact Grace Smithson to be very professional & timely in my dealings with her.
I know when dealing with Grace that issues are dealt with satisfactorily.

9 June 2026
Unprompted review
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Reply from Linley & Simpson

Hi David, thank you for taking the time to write such a lovely review. It has been a pleasure speaking with you over the last year and I’m always here to help – many thanks, Grace

Rated 5 out of 5 stars

Excellent service

Excellent service from Lauren, Kirk and Kelly in renting out our apartment. Very knowledgeable, helpful and a pleasure to work with

9 June 2026
Unprompted review
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Reply from Linley & Simpson

Thanks Mark, this feedback means a lot to the team, we look forward to providing the best service for your next rental property!

Rated 5 out of 5 stars

Cal Siskin

Cal Siskin, tasked with getting our sale to completion demonstrated, knowledge, experience and a tenacity to get us there whilst never failing in either expedition or courtesy. It matters a lot when a service performs the basics well.

5 June 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your review, it has been a pleasure working with you throughout the Sales Progression. All the best
- Cal

Rated 5 out of 5 stars

Wouldn’t use anyone else! Great letting service

Elle, Michelle & Morgan at the Lindley & Simpson Pudsey branch made the marketing, viewings and letting of our house in Bramley a breeze. Would definitely recommend their services and personally wouldn’t use anyone else! Thanks very much

8 June 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your kind review. It’s been a pleasure helping you Barnaby!

We hope we can work together again in the future!

Rated 5 out of 5 stars

Very efficient

I have found Linley and Simpson to be efficient and helpful. Would recommend.

5 June 2026
Unprompted review
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Reply from Linley & Simpson

We're glad you found us efficient and helpful. We appreciate your recommendation.

Rated 5 out of 5 stars

A job well done.

Cal and her team at Linley and Simpson did an excellent job from start to finish with my property sale. Regular updates and advice were really helpful for a first-time seller like myself. Would heartily recommend and use again.

8 June 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your review from all the Team, it was a pleasure dealing you. All the best for the future.
- Cal

Rated 5 out of 5 stars

As a first time buyer

As a first time buyer, the process of purchasing a property can be quite daunting, but my experience with Paige Ellis at Linley & Simpson has been excellent so far.

Paige has been professional and responsive; communication has been clear and timely, and any questions or concerns I have had have been dealt with promptly and efficiently.

8 June 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your kind review Kanan, I’m happy to have been able to help! Please don’t hesitate to reach out if you need anything more! – Paige

Rated 4 out of 5 stars

Linley and Simpson are keen to help

Linley and Simpson are keen to help. Wait times with fixtures can be long, but are usually very effective. Daniel Darbyshire was quick and effective at fixing problem in hand, 3 weeks after initial quote given. Staff are friendly and Linley and Simpson always communicate effectively to check on progress.

4 June 2026
Unprompted review
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Reply from Linley & Simpson

We truly appreciate your positive feedback! We are glad our team was quick and effective in resolving your issue. We always strive for clear communication.

Rated 5 out of 5 stars

Tenant review

I would like to thank Megan and her team for all of their help and support throughout my tenancy.

Megan has been incredibly helpful, professional, and supportive, and I am very grateful for all the assistance she has provided.

I have now ended my tenancy, and the entire process was made straightforward and stress-free thanks to Megan and her team. Their communication and support have been excellent throughout. Many thanks

31 May 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your lovely review and kind words.

It was a pleasure to assist you throughout your tenancy, and I am delighted to hear that you found the experience positive and that the move-out process was straightforward and stress-free.

I appreciate your feedback and will be sure to share your comments with the wider team. Thank you for being a valued tenant, and I wish you all the very best in your new home and for the future.

Rated 5 out of 5 stars

House sale

Our sales progressor, Cal, was fantastic in helping get the house sale over the line. Always available to speak to and did the utmost to assist wherever possible. We are very grateful to her.

3 June 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for kind review, it was my pleasure. Wishing you all the best! Cal

Rated 5 out of 5 stars

A smooth process

Paige is very professional and lovely to work with. I visited two properties with her, went ahead with one. She was always on time, had very good communication and was quick to reply to queries and emails, which made the process much easier. I strongly recommend working with her and her team.

1 May 2026
Unprompted review
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Reply from Linley & Simpson

Thank you for your kind words Lisa, it’s been a pleasure being able to help you find a property and please don’t hesitate to reach out if you need anything further from me in particular! Thanks again, Paige

Rated 5 out of 5 stars

Thank you to Sue W

Thank you to Sue W who has been working with me to resolve some challenges at a property. She has been brilliant communicating any updates and been clear about next steps to achieve a solution to meet all parties needs.

5 June 2026
Unprompted review
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Reply from Linley & Simpson

Thank you so much for taking the time to leave such a lovely review. We're delighted to hear that Sue was able to support you through the challenges and keep you updated every step of the way. We'll be sure to pass your kind comments on to her – we're sure she'll really appreciate them.

Rated 5 out of 5 stars

Kirk Marriott is a great rental agent

Kirk Marriott is a great rental agent; her explanation made everything clear to me.

4 June 2026
Unprompted review
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Reply from Linley & Simpson

We're happy to hear our agent provided such clear explanations! Thank you for your kind words.

Rated 5 out of 5 stars

Staff Review

I recently had some work done on my windows and I had a great experience working with Paula Dunham. She acted incredibly promptly to resolve the issue and checked in with me to ensure everything was done up to standard. I commend her for her communication. Thank you Paula! :)

2 June 2026
Unprompted review
Linley & Simpson logo

Reply from Linley & Simpson

We are so pleased to hear about your positive experience with us and appreciate you highlighting our team's excellent communication and promptness.

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