Bad customer service. Items will be out of stock and won’t be online. After a week of waiting for IEM to ship they emailed saying they were out of stock they were refunding my money. Not a good respon... See more
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See what reviewers are saying
Good service overall, but there is 1 remark, when shipping goods to the Netherlands, the destination partner is GOFO(not always). This company while cheap to use, is known in public reviews for droppi... See more
Sent my item quickly even though the store page said "pre-order". Kiwi Ears quintet is amazing, way better than the 7hz Timeless they are replacing. Linsoul customer support is great, didn't need it f... See more
Ordered a digital audio player (Hiby R3 Pro Saber) when it was on offer. Customer service replied immediately when I wanted to change colour. Although it took a few days before they shipped it, ever... See more
Company details
Written by the company
Linsoul Audio Provide You With the Best Experience of Portable Hi-Fi Music - Headphones & Earphone In-Ear Monitor Custom IEM
Contact info
United States
- www.linsoul.com
3.8
Great
190 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
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Bad customer service
Bad customer service. Items will be out of stock and won’t be online. After a week of waiting for IEM to ship they emailed saying they were out of stock they were refunding my money. Not a good response. Not something I wanted to hear. Unprofessional on their part. They don’t care about their customers. Also have to wait 3-5 business days for a refund. Ordered April 4th. Got refund email today April 12th
3 April 2026
Unprompted review
Reply from Linsoul
Hi there,
We sincerely apologize for the disappointing experience you’ve had.
We are very sorry that the item you purchased was out of stock and we failed to update the information in a timely manner. We never intended to mislead our customers. We would have arranged shipment as soon as possible once stock was available, but we understand you no longer wish to wait, so we have canceled your order for you.
We fully understand your frustration regarding the out-of-stock issue and the delayed notification, and we take full responsibility for this situation.
We truly value you as our customer and deeply regret letting you down. We will continue to improve our services and processes to prevent such unpleasant incidents from happening again.
If you have any further concerns or need assistance, please feel free to let us know.
Reply from Linsoul
Hi there，
Thank you so much for your patience and understanding!
We hope it brings you a great experience!
happy with it make the job
9 February 2026
Reply from Linsoul
Hi there，
Thank you very much for your kind feedback! We’re glad to hear that you were satisfied.
We truly appreciate your support and look forward to serving you again in the future!
GREAT!
Well honestly they have so many options to choose from. Their promos and discounts really help when it comes to ordering. Shipping was fast and I received my product in perfect condition.
9 February 2026
Reply from Linsoul
Hi there，
Thank you so much for taking the time to leave such a wonderful review!
We’re really happy you had a great shopping experience with us.
We’ll keep working hard to offer more choices, better deals and fast, safe delivery for you.
Hope to see you again soon!
Fast and reliable
9 February 2026
Reply from Linsoul
Hi there，
Thank you very much for your kind feedback! We’re really happy you had a great shopping experience with us.
We truly appreciate your support and look forward to serving you again in the future!
Reply from Linsoul
Hi there，
Thank you very much for your kind feedback! We’re really happy you had a great shopping experience with us.
We truly appreciate your support and look forward to serving you again in the future!
Over all good
13 January 2026
The iem's are great
The iem's are great. They fit good, the sound is nice. BUT. I live in Denmark and they used DAO for delivery, and they are not delivering to my address, would be great if they used different courier in Denmark.
13 January 2026
Free shipping and good quality
Honestly I had no problems with it even though it came from the us, and I'm in Europe.
8 January 2026
Great experience and customer support…
Great experience and customer support they were very helpful and very fast to respond
8 January 2026
Good service overall
Good service overall, but there is 1 remark, when shipping goods to the Netherlands, the destination partner is GOFO(not always). This company while cheap to use, is known in public reviews for dropping boxes in front of the door and leaving. The box afterwards can be stolen/lost. I was very nervous, but lucky, received the goods.
8 January 2026
Died next day
It arrived nicely, but the right side of the product died the next day, didn't worth it for the price of it breaks this fast from literally nothing
21 January 2026
Reply from Linsoul
Hi there,
We would like to apologize for the unpleasant shopping experience you’ve had this time.
After following up on your case, we have successfully applied for a replacement right earpiece for you. Please rest assured that we will arrange the shipment as scheduled.
Once the package has been shipped out, we will send you the tracking number via email. You can track the shipment and delivery status through the email notification.
We truly appreciate your patience. Sorry again for the trouble this has caused you.
Easy to purchase products from and so…
Easy to purchase products from and so far, great experience with the Moondrop Rays!
8 January 2026
Fast efficient and accurate tracking !
8 January 2026
Reply from Linsoul
Hi there，
We apologize for keeping you waiting.
We’ve received an update that your parcel arrived at the shipping hub on 2026-01-19 and is awaiting collection by the carrier.
Due to extreme strong winds in your area, local delivery services have been temporarily suspended. Deliveries will resume as soon as weather conditions improve and safety risks are eliminated.
We kindly ask for your patience while waiting for further tracking updates, and we will continue to monitor the status of your parcel closely.
Thank you！
excellent service
excellent service, super good product selection, best prices on the market, fast shipping and reliable warranty. love ordering from linsoul, i always find something nice
8 January 2026
orderd it did not fit in my controler…
orderd it did not fit in my controler oder a attachement pice did not work spent 50€ js do get head phone that dont work
8 January 2026
Reply from Linsoul
Hi there，
We’re so sorry you’ve run into this issue! Could you let us know if the product works with any other devices?
We’ve already followed up with you via email, so please rest assured we’ll do our absolute best to help resolve this for you.
For any future issues, feel free to reach out to us at our support email: support@linsoul.com – we’re always here to help!
Best site for iems
Best site for iems basically has everything and free shipping
22 January 2026
Unprompted review
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