Ordered September 8th, still no tracking number almost 3 weeks later. No explanation why order has been delayed for this long. Website says delivery will take “about 5 working days” and "We confir... See more
Company replied
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See what reviewers are saying
Great mirror pristine image and came much quicker than expected !! A lot of reviews here saying it takes long to come or they don’t ship your order but all false !! Highly recommend if you want to ge... See more
Company replied
Very disappointing customer service. Claim they have quick delivery time of 5-7 days but still waiting after more than 2 weeks. Also no reply to my email asking them for an update. They totally ignore... See more
Company replied
€ 49.95 parcel (self-cut mirror) gone missing although notified by DHL as delivered. Lipfi Customer Service referred to DHL that referred to Lipfi. Don’t count on Lipfi in case of problem, just pray... See more
Company replied
Company details
Written by the company
We help men to cut their own hair and grow stunning beards.
Contact info
3.2
Average
296 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No support
As of February 2024, I still haven't heard from them, about an order I placed in April 2022. Once you spend the money, they forget about you.
21 May 2023
Unprompted review
10/10 self cut mirror
Thanks alot for the mirror with whom im very satisfied.
Keep the good work and all the best!
21 June 2023
Unprompted review
Reply from LIPFI's BARBERSHOP
Hello Ivan,
Thank you so much for your feedback and for choosing our mirror! We're thrilled to hear that you are satisfied with your purchase. Providing high-quality products is our priority, and we're glad that the mirror met your expectations.
We appreciate your kind words and support. We'll definitely keep up the good work and strive to continue delivering excellent products and service. If you ever have any questions or need assistance in the future, please feel free to reach out to us. You can contact our customer service via email at info@lipfisbarbershop.com.
Thank you once again for your trust in LipFi's BarberShop. We wish you all the best and hope to serve you again soon.
Best regards,
Ophélia
Customer Service at LipFi's BarberShop
Order status not found
Ordered over a week ago and it says on the website that shipping will take 5-7 days, Its been over a week and havent recieved any shipping confirmation yet and there’s no way to contact them as their email and online support is not going through.
17 February 2023
Unprompted review
Reply from LIPFI's BARBERSHOP
Hello,
We appreciate you sharing your concern about your order. We apologize for any inconvenience this may have caused. Allow us to assist you in resolving this issue.
Firstly, we would like to apologize for any delay in shipping your order. We understand your frustration, and we are committed to rectifying the situation as soon as possible.
There might have been unforeseen circumstances that resulted in a delay in processing your order. Please rest assured that we are making every effort to resolve this issue promptly.
Regarding the lack of shipping confirmation and difficulties in contacting us via our email and online support, we sincerely apologize for the inconvenience caused. We take this matter seriously and are actively working to address this technical problem. We encourage you to try contacting us again or provide an alternative means of communication so that we can assist you personally.
We understand that this can be frustrating, but please be assured that we are doing everything we can to resolve this issue and provide you with a satisfactory shopping experience.
Thank you for your patience and understanding. If you have any further questions or concerns, please don't hesitate to let us know. We will do our best to assist you.
Best regards,
The LIPFI's Team
Flimsy arms that break and bad support
I had only used the product a handful of times before the arm/joint that supported the mirror snapped off. I contacted support 3 times (over the last month) and I still haven't received a response. Really bad service and a cheap and flimsy product.
29 May 2022
Unprompted review
Reply from LIPFI's BARBERSHOP
Dear TheBIGtoe,
I want to sincerely apologize for the incident you experienced with our product and the lack of response from our customer support. I understand your frustration, and I want to assure you that we will take immediate action to address this situation.
We highly value the quality of our products and the satisfaction of our customers. What you've experienced is not representative of our commitment to excellence. Your feedback is invaluable to us, and we want to do everything we can to resolve this issue.
I kindly ask you to provide me with more details about your situation so that we can address your request promptly and effectively. Please send me a direct message here on Instagram (@lipfisbarbershop) with your order number and a detailed description of the problem you encountered.
I personally pledge to ensure that your issue is resolved to your satisfaction. Thank you for your patience and understanding, and I will do everything in my power to rectify this situation.
Best regards,
Ophelia from LipFi's BarberShop
Parcel gone missing - customer service useless
€ 49.95 parcel (self-cut mirror) gone missing although notified by DHL as delivered. Lipfi Customer Service referred to DHL that referred to Lipfi. Don’t count on Lipfi in case of problem, just pray for your order to reach you. Meanwhile my money is gone.
Laurent
12 March 2022
Unprompted review
Reply from LIPFI's BARBERSHOP
Dear Laurent,
Thank you for bringing this issue to our attention. We apologize for any inconvenience caused by the missing parcel. We understand your frustration and we are here to assist you.
We kindly ask you to contact our customer service at info@lipfisbarbershop.com with your order details and the issue you encountered. We take these matters seriously and will investigate the situation further to find a resolution for you.
We strive to provide excellent customer service and ensure that our customers have a positive experience. Your satisfaction is important to us, and we will do our best to resolve this issue promptly.
Thank you for your understanding and cooperation. We appreciate your support.
Best regards,
Ophélia
LipFi's BarberShop Customer Service
Received the mirror today and i really…
Received the mirror today and i really like it i can finally cut my own hair, i recommend lipfi's barbershop they are doing a great job with their equipment!
1 March 2022
Unprompted review
Reply from LIPFI's BARBERSHOP
Dear Customer,
Thank you for your feedback and recommendation! We're thrilled to hear that you received your mirror and are enjoying it for your self-haircutting needs. We're glad to know that our equipment has met your expectations and that you find it helpful for your grooming routine.
At LipFi's BarberShop, we are dedicated to providing high-quality products that enable our customers to achieve professional-looking results at home. We appreciate your support and are delighted to have contributed to your positive experience.
If you have any further questions or need assistance, feel free to reach out to us. We're here to help!
Thank you once again for choosing LipFi's BarberShop. We look forward to serving you in the future.
Best regards,
Ophélia
LipFi's BarberShop Customer Service
Great material.Very good customer care…
Great material.Very good customer care .
The 360 mirror is a stunner.. highly recommened
24 February 2022
Unprompted review
Reply from LIPFI's BARBERSHOP
Dear Dennis Adjei,
Thank you for your positive feedback and recommendation! We're thrilled to hear that you are satisfied with the quality of our products and the level of customer care you received.
We take pride in providing top-notch materials and ensuring excellent customer service. It's great to know that our 360 mirror has exceeded your expectations and that you find it stunning.
If you have any further questions or need assistance, please don't hesitate to reach out to us. We appreciate your support and are here to help.
Best regards,
Ophélia
Customer Care at LipFi's BarberShop
It’s a fraud
It’s been 9 months now and I haven’t received my order yet, and Ophila (the customer services what ever) is not responding to my emails, or even processing a refund.
20 February 2022
Unprompted review
Reply from LIPFI's BARBERSHOP
Dear Eren,
Thank you for your kind words and positive feedback! We are delighted to hear that you had a great experience with our company and that your package arrived directly as expected.
At LipFi's BarberShop, we strive to provide excellent service and ensure the confidentiality of our customers' orders. We understand the importance of a smooth and secure delivery process, and we're glad to hear that we met your expectations.
If you have any further questions or need assistance, please feel free to reach out to us. We appreciate your support and look forward to serving you again in the future.
Best regards,
Ophélia
Customer Care at LipFi's BarberShop
This is horrible smh
This is horrible I ordered a 3 way mirror and received a vaping pen smh. I also waited 2 weeks for my order to arrive. This is a waist of money.
7 February 2022
Unprompted review
Reply from LIPFI's BARBERSHOP
Dear Josiah,
We apologize for the inconvenience and confusion you have experienced with your order. We understand that receiving the wrong item is frustrating, and we sincerely apologize for the mistake.
Please rest assured that this is not the level of service we strive to provide at LipFi's BarberShop. We take customer satisfaction very seriously, and we are committed to resolving this issue for you.
To ensure a prompt resolution, we kindly request that you contact our customer service team at info@lipfisbarbershop.com or through direct message on Instagram (@lipfisbarbershop). Please provide them with your order details and explain the situation. Our team will work diligently to rectify the error and ensure that you receive the correct item as soon as possible.
Once again, we apologize for any inconvenience this may have caused. We value your feedback and appreciate your patience as we work to resolve this matter.
Thank you for bringing this to our attention.
Kind regards,
Ophélia
Customer Service at LipFi's BarberShop
Reply from LIPFI's BARBERSHOP
Thank you so much for your kind words, Filmon! We are thrilled to hear that you had a great experience with our service. Providing excellent customer service is one of our top priorities, and it's always rewarding to receive positive feedback from satisfied customers like you.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us. We're here to help!
Thank you again for choosing LipFi's BarberShop. We appreciate your support and look forward to serving you in the future.
Best regards,
Ophélia
Customer Service at LipFi's BarberShop
Very good products and friendly Service…
Very good products and friendly Service 👍
2 February 2022
Unprompted review
Reply from LIPFI's BARBERSHOP
Thank you so much for your kind words, Elias! We're thrilled to hear that you're happy with our products and the friendly service you received. At LipFi's BarberShop, we strive to provide top-quality products that meet your needs and exceed your expectations.
We're committed to ensuring your satisfaction throughout your experience with us, from browsing our products to after-sales support. If you have any questions or need assistance in the future, please don't hesitate to reach out to our customer service team. We're here to help.
Also, don't forget to check out our Instagram account (@lipfisbarbershop) and our YouTube channel, Selfcut Académie, where you can find a community of like-minded individuals and helpful tutorials for self-haircutting at home.
Thank you again for choosing LipFi's BarberShop. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Ophélia
Customer Service at LipFi's BarberShop
Don't buy from this place
Don't buy from this place, I am yet to receive my products
16 January 2022
Unprompted review
Reply from LIPFI's BARBERSHOP
Dear Maksen Hans,
We apologize for any inconvenience you have experienced regarding the delivery of your order. We understand the frustration of not receiving your products on time, and we sincerely apologize for the delay.
Please rest assured that we take this matter seriously, and we are actively working to resolve the issue and ensure that your order reaches you as soon as possible. We kindly ask for your patience and understanding during this process.
If you have any specific concerns or would like to inquire about the status of your order, please feel free to reach out to our customer service team via email at info@lipfisbarbershop.com. We are here to assist you and provide any necessary updates regarding your order.
Once again, we apologize for the delay and any inconvenience caused. We value your satisfaction as a customer and will do our best to resolve this situation promptly.
Best regards,
Ophélia
Customer Service at LipFi's BarberShop
Excellent communication
Excellent communication. Fast delivery. Recommendation
12 January 2022
Unprompted review
Reply from LIPFI's BARBERSHOP
Thank you for your feedback ;)
Don't hesitate to take a look at our YouTube channel: Selfcut Académie, we show you how to cut your hair step by step, whether it's high, low, mid-height gradients, etc.
Good for you,
The LipFi's team
This is a MUST HAVE for everyone
This is a MUST HAVE for everyone. Arrived right on time and I used it Immediately (def worth the wait). Portable and very easy to set up. Couldn't ask for a better experience. 5 star fosho
7 January 2022
Unprompted review
Reply from LIPFI's BARBERSHOP
Thank you for your feedback ;)
Don't hesitate to take a look at our YouTube channel: Selfcut Académie, we show you how to cut your hair step by step, whether it's high, low, mid-height gradients, etc.
Good for you,
The LipFi's team
Very disappointing customer service
Very disappointing customer service. Claim they have quick delivery time of 5-7 days but still waiting after more than 2 weeks. Also no reply to my email asking them for an update. They totally ignored and disregarded it. Won’t be buying from here again or recommending to anyone due to poor customer service.
17 December 2021
Unprompted review
Reply from LIPFI's BARBERSHOP
Dear customer,
We apologize for the inconvenience and disappointment you have experienced with our customer service. We understand that the delay in delivery and lack of response to your email have been frustrating for you, and we sincerely apologize for the inconvenience caused.
We strive to provide excellent customer service and ensure timely deliveries. However, it seems that we fell short of meeting your expectations in this instance. We appreciate your feedback, as it helps us identify areas for improvement.
Please be assured that we take your concerns seriously, and we are actively working to address the issues you have raised. We value your satisfaction as a customer and would like to make things right. We kindly request you to provide us with your order details and any other relevant information so that we can investigate the matter and provide you with a prompt resolution.
Once again, we apologize for the inconvenience caused and appreciate your patience. We hope to have the opportunity to restore your trust in our brand and provide you with a positive experience in the future.
Best regards,
Ophélia from LipFi's BarberShop
Mirror Stick broke up and no response from support!
I have ordered a set with a mirror and so on. It was very expensive, but I bought it. First of all everything was good but the mirror was made of poor quality and one of the sticks broke up so it was not possible anymore to hang it up somewhere. Then I contacted the support to help me with this problem but I got no answer. That’s why now I make this review to let you all know that if your product (which is very expensive) broke up or something is not working well the support would probably don’t help you like they don’t helped me. Very sad about it!
4 December 2021
Unprompted review
Reply from LIPFI's BARBERSHOP
Dear customer,
We apologize for the inconvenience and disappointment you have experienced with the quality of the mirror and the lack of support from our customer service. We understand how frustrating it can be when a product does not meet your expectations and when your attempts to seek assistance go unanswered.
We strive to provide high-quality products and excellent customer service, and we regret that we have fallen short in your case. We apologize for any inconvenience caused by the broken stick and the inability to hang up the mirror. We also apologize for the lack of response from our support team.
We take your feedback seriously and will investigate the matter further to ensure that such incidents are addressed and improved upon. We value your satisfaction as a customer and would like to make things right. Please provide us with your order details and any other relevant information so that we can investigate the issue and find a suitable solution for you.
Once again, we apologize for the inconvenience caused and appreciate your understanding. We hope to have the opportunity to resolve this matter and regain your trust in our brand.
Best regards,
Ophélia from LipFi's BarberShop
They are not safe
They are not safe. I have waitet a while new and They dont responding on nothing . I haven’t got any information that the product has been Shipped or when it will get here.
27 November 2021
Unprompted review
Reply from LIPFI's BARBERSHOP
Dear customer,
We apologize for the lack of communication and delay in providing you with shipping information. We understand your frustration and apologize for any inconvenience caused.
Please be assured that we take your concerns seriously. We apologize for falling short of your expectations in terms of responsiveness and providing timely updates on your order. We strive to ensure a smooth and efficient purchasing experience for our customers, and we regret that we have not met those standards in your case.
To assist you further and provide the necessary information about your order, we kindly request you to provide us with your order details, such as the order number or any other relevant information. This will enable us to investigate the situation and provide you with the appropriate updates and assistance.
Once again, we apologize for any inconvenience caused, and we appreciate your patience. We value your satisfaction as a customer and are committed to addressing your concerns promptly.
Best regards,
Ophélia from LipFi's BarberShop
Best self cut 360 mirror
Best self cut 360 mirror
Very good and kind customer service,always helpful
Dont hesitate buying from them cant recommend them enough !
27 November 2021
Unprompted review
Reply from LIPFI's BARBERSHOP
Dear customer,
Thank you for your kind words and positive feedback! We are delighted to hear that you had a great experience with our Best Self Cut 360 Mirror and that our customer service was helpful and kind.
We strive to provide excellent products and exceptional customer service, and your satisfaction is our utmost priority. We appreciate your recommendation and are thrilled that you had a positive experience with our brand.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!
Thank you once again for choosing LipFi's BarberShop and for your valuable feedback.
Best regards,
Ophélia from LipFi's BarberShop
I ordered the 360 mirror with lights
I ordered the 360 mirror with lights, the clipper and the trimmer. Delivery was quick like they say. The products are amazing the clipper and trimmer work great, but the 360 mirror with lights is a home runner! Would definitely recommend. Cutting my own hair now and getting better at it. Thanks Lipfi’s barbershop!!
Also, the customer service is above and beyond!
21 September 2021
Unprompted review
Reply from LIPFI's BARBERSHOP
Thank you very much for your feedback.
The satisfaction of our customers is our priority.
You can share your selfcuts on Instagram by tagging us @lipfisbarbershop.
You will earn a refund of € 5 on your last order of the 360 ° mirror ;)
Cordially.
LipFi's BarberShop
I bought this mirror as a gift for my…
I bought this mirror as a gift for my husband and he loves it! It is the best equipment for brooming! 👍🏻 welldone
20 September 2021
Unprompted review
Reply from LIPFI's BARBERSHOP
Thank you very much for your feedback.
The satisfaction of our customers is our priority.
You can share your selfcuts on Instagram by tagging us @lipfisbarbershop.
You will earn a refund of € 5 on your last order of the 360 ° mirror ;)
Cordially.
LipFi's BarberShop
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