Warning: Beware of Inflated Billing Practices
I recently had an unfortunate experience with Long Island Plastic Surgery Group that has left me deeply dissatisfied and frustrated. Before delving into the details, I want to caution anyone considering this facility to proceed with extreme caution, as my encounter revealed concerning practices that potential patients deserve to know about.
First and foremost, my experience was marred by the facility's blatant disregard for transparent billing practices. I was emailed a receipt but no invoice detailing the breakdown of the charges for the services . Alarmingly, it was only after the services were rendered and me following up for the breakdown that I received a breakdown of charges, revealing an inflated bill that caught me completely off guard.
Attempting to address this issue, I reached out to the billing departmetn and after being unsuccessful I was added to an email with Randi, my new designated contact person. However, the response I received was disappointingly dismissive. Randi's brief reply simply stated that the alleged errors were not made without any willingness to investigate or provide further clarification. It became painfully evident that the facility's priority was collecting money rather than ensuring fair and accurate billing.
Adding insult to injury, the facility failed to disclose finance charges associated with credit card payments. This crucial information was conveniently omitted until after the surgery had taken place, leaving me feeling blindsided by unexpected fees that should have been communicated upfront.
In summary, my experience with Long Island Plastic Surgey Group was characterized by double billing, lack of invoicing transparency, and unresponsive customer service. I strongly advise potential patients to exercise caution and explore alternative options that prioritize integrity and accountability in their billing practices.
It is my sincere hope that this review serves as a cautionary tale for others and promptsLong Island Plastic Surgey Group to reevaluate its billing procedures and commitment to customer satisfaction